NHC Healthcare - Kingsport

    2300 Pavilion Drive, Kingsport, TN, 37660
    4.0 · 8 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    4.0

    Mostly positive short-term rehab stay

    My mother stayed here for short-term rehab and overall I had mixed but mostly positive impressions. The facility is immaculate and conveniently located, the staff (Melissa, nurses and smiling CNAs) were attentive and caring, and the chef's three meals a day were consistently excellent. Many patients went home after surgery, but therapy and staffing can be inconsistent - a few residents did very well while others experienced serious issues - mattresses need replacing and activities are limited. It's on the pricier side, but for us the cleanliness, caring staff and food made it worth considering.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.00 · 8 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      4.0
    • Amenities

      3.8
    • Value

      3.5

    Location

    Map showing location of NHC Healthcare - Kingsport

    About NHC Healthcare - Kingsport

    NHC Healthcare - Kingsport sits in Kingsport, Tennessee, and provides services for about 78 residents each day with 90 certified beds in the building, and over the years, it's had Robert Ussery managing since January 2017 and Howard Nason Jr. since April 2016, with Mary Debbie Hubbard named as a dedicated administrator. Nurse turnover comes in at 32.2%, which is higher than some might expect, but the staff averages 4.42 nurse hours per resident each day. The center's part of the National Healthcare Corporation and affiliated with the Tennessee Health Care Association, which ties it into a broader network and resources, plus it maintains a Medicare page for further verification and information.

    This facility's licensed to provide 24/7 skilled nursing care, along with long-term care, dedicated memory care for people with dementia or Alzheimer's, and even specialized units for patients recovering from stroke, cardiac procedures, or joint replacements, so families can look to rehab and therapy services on-site, including physical, speech, and occupational therapy, with access to a full team of physicians, nurse practitioners, nurses, therapists, and a clinical social worker who's able to help with adjusting and resources. There are 60 beds set aside for post-acute skilled nursing, and if someone needs end-of-life support, Caris Hospice care is available here too, addressing physical, emotional, and spiritual needs. Assisted living services provide personal care help with bathing, grooming, and daily mobility, and the staff offers support with medication management and administration, wound care, post-surgical care, and more, even for people choosing to stay at home.

    Residents can join in daily activities, entertainment, and social outings, as well as use on-site amenities like dining with chef and dietitian-approved meals, beauty and barber services, and lounges for recreation. The staff develops individualized care plans to focus on maintaining dignity, independence, and comfort for each person, and families often appreciate the social and emotional support available from medical social services. The team also helps those who are navigating chronic disease management or rehabilitation, offering both inpatient and outpatient therapy services as needed for flexibility. This place does CNA training programs, too, so new staff can learn the ropes and help care for residents well.

    Facility records show some deficiencies, including nutrition and dietary issues under F0812 relating to food procurement standards, so anyone researching care options may want to check the most recent inspection reports for complete details. Overall, the focus here is on safety, health, and helping residents make the most of each day through a range of care services and activities within a home-like environment.

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