Overall sentiment in these reviews is mixed but centers strongly on two contrasting narratives: many reviewers report high-quality rehabilitative care, attentive therapy, and compassionate frontline staff, while a smaller but serious set of reviews allege neglect, poor facility conditions, and inconsistent staff behavior. The dominant positive themes are the strength of the therapy and nursing teams: reviewers repeatedly describe effective physical and occupational therapy, wound-care expertise, and successful short-term rehab outcomes such as regained mobility and discharge home. Multiple comments note that therapists are "nice and friendly," that therapy was excellent, and that rehab goals were achieved. Several reviewers explicitly state they would return for therapy and call the facility a top choice for rehab care.
Staffing and interpersonal care receive a lot of praise but also some of the most concerning criticism. On the positive side, many reviews emphasize compassionate, helpful nurses and aides who "went the extra mile," helped residents set up meals, listened well, and treated residents like family. Communication and responsiveness to issues are cited as strengths in several accounts. Conversely, a subset of reviews describes unkind or even "hateful" staff and recounts alleged neglectful incidents (for example, residents left undressed or not helped up), with claims that poor care contributed to severe decline and even death. These allegations are serious and create a pattern of inconsistency: some families experienced exceptional empathy and attentiveness, while others reported harmful lapses in basic care. This discrepancy suggests variability by unit, shift, or individual caregivers.
Facility and room conditions are another area with polarized feedback. Many reviewers praise the facility's cleanliness and note that rooms are "pretty nice" with TVs for each resident and a convenient layout for therapy access. However, multiple reviews also call out very small rooms, cramped furniture (beds shoved against walls), shared four-person bathrooms, and a pervasive bad or hallway smell. These physical limitations affect visitors' ability to sit and visit and are tied to complaints that rooms are too small to be comfortable. A specific equipment complaint appears several times: pneumatic beds that are noisy and uncomfortable.
Dining and activities are largely viewed positively but with some variation. Several reviewers say the food is nutritious and delicious and highlight the availability of multiple menu choices. Others call the food merely "okay." Recreational programming receives consistent praise; activities such as Bingo and bowling are mentioned frequently and appear to help engagement and morale. The availability of individualized entertainment (each resident having a TV) and staff assistance with meal setup are further positives.
Taken together, the reviews portray Concordia Transitional Care And Rehab - Maryville as a facility with strong rehabilitative capabilities and many compassionate frontline staff members, capable of producing clear positive outcomes for short-term rehab patients. At the same time, there are nontrivial and serious concerns: inconsistent care quality, reports of neglectful incidents, cramped and sometimes poorly maintained rooms, shared bathroom arrangements, and odor issues. These negative reports, including allegations of harm and death, are severe enough to recommend careful vetting: prospective residents and families should tour the facility, inspect specific units and rooms, ask about staffing levels and turnover, inquire about how complaints are handled, and request details about any alleged incidents or corrective actions. Where possible, speak with recent residents or family members from the same unit/wing to assess consistency of care.
In summary, the facility appears capable of excellent short-term rehabilitation and has many staff who deliver compassionate, effective care, but inconsistent conditions and troubling reports of neglect mean that outcomes may be highly dependent on unit, shift, and assigned staff. Close assessment and ongoing monitoring are advised for anyone considering this facility for themselves or a loved one.
