The Highlands of Memphis sits at 3549 Norriswood Ave in Memphis, Tennessee, and has been managed by Champion Care LLC with Menachem Ruvel and Yisroel Weinberg since June 2022. The place runs as a for-profit skilled nursing and assisted living facility with room for 180 residents and usually has about 152 people staying each day, but it's not taking new patients at this time. The ownership structure is a bit complex, with The Bay At Highlands Holdco LLC as the main owner and indirect owners like Bl Capital Group Holdings LLC and Legacy SNF Opco Holdings LLC involved too. You'll find they belong to the Tennessee Health Care Association and the TNCAL, and also have ties to Harborview.
Some folks say the staff is caring, and many are licensed nurses, certified nursing assistants, physical therapists, and other professionals, with a focus on dignity, kindness, and respect. They always keep a close eye on residents, using a 24-hour supervision and call system which means help is available whenever needed. Residents can get help with mobility, daily activities, personal care, and medication management, and the staff works with doctors to make sure everyone's care plan fits their needs, especially for seniors who need memory care, outpatient therapy, or long-term support. The facility offers incontinence care, diabetic care, non-ambulatory care, and high acuity clinical care, with separate secure areas for folks at risk of wandering, and staff who speak English. There's wheelchair access, a clean environment, and various common areas inside for gathering.
Meal services offer nutritious meals with good ingredients, and they take care of housekeeping, linen service, and regular cleaning. Residents have private or shared rooms, most with private bathrooms and simple furnishings, air conditioning, phone, internet, cable, and Wi-Fi. Onsite restrooms and parking are provided, and transportation can be arranged for doctor visits or outings. The activities calendar includes daily events, group activities, and devotional services, aiming for a sense of community. The place runs regular training and CNA courses, offers education opportunities, and hosts events like the THCA/TNCAL Convention & Trade Show for staff development.
The Highlands has a nurse turnover rate of 53.1%, which is a bit higher than the state average of 49.6%, and the facility logs about 3.24 nurse hours per resident per day-less than the state's 3.9 hour average. The facility is checked by state and federal inspectors, though inspections haven't happened on time, with the last standard review more than two years back, although the rules say they're supposed to take place every 9-15 months. Reports from the past include 23 documented deficiencies, with 4 about infection control, plus a complaint in May 2023 that brought 7 more deficiencies and a fine of over $300,000. Safety and tailored care are a focus, even as they work to fix cited problems.
The facility emphasizes treating everyone as if they were family, trying to help them reach their fullest potential with programs in health, rehabilitation, and memory care, along with outpatient and short-term rehab for those who need help recovering. The services cover medication help, customized care, and support with daily life, in a setting that tries to balance security with a homelike environment. Some reviews mention concerns and the review score is 2.3 out of 5, based on 26 reviews.
