The Highlands Of Memphis Health & Rehabilitation

The Highlands Of Memphis Health & Rehabilitation, also known as Bay at Highlands Health and Rehabilitation Center LLC, sits at 3549 Norriswood Avenue in Memphis, Tennessee, and offers skilled nursing care for up to 180 residents, usually serving about 152 people each day, and people there can get healthcare for various needs like diabetes, incontinence, and higher-acuity medical problems, along with short-term rehabilitation, outpatient therapy, memory care, and comfortable long-term stays, and though meals provided focus on nutrition and quality, and daily activities happen to keep folks engaged, the center has had some challenges with care-state inspectors found 23 deficiencies during reviews, with problems like not always making full care plans for residents and not keeping all areas safe from accident risks, and there have been four infection-related citation notices too, plus the nurse turnover rate at 53.1% stays above the Tennessee average, and nurse staff hours per resident per day, about 3.24, sit below the state average of 3.9. The building's common areas and indoor spaces are set up for social use, and the staff offers personalized care and therapy, with CNA training programs also available, but the place hasn't had a standard inspection in over two years, and while the management's handled by Champion Care LLC and direct ownership belongs to The Bay At Highlands Holdco LLC, residents and families often say staff try to offer compassionate care and work hard to keep the building clean. Right now, the facility isn't taking new patients, but those already there get services in English and have access to both spiritual and offsite activities, and there's a continued focus on comfort and meeting clinical needs as much as possible in a busy setting.