Overall sentiment is highly mixed, with a clear split between reviewers who praise the staff, therapy, activities and cleanliness, and others who report serious care and sanitation failures. Several reviewers describe excellent clinical and rehabilitation care (skilled nursing, OT/PT, timely recovery) and strong, compassionate staff who keep families informed. At the same time, a number of reviews report neglectful experiences tied to understaffing, hygiene failures, and pest/sanitation problems.
Care quality and clinical services: Many reviewers highlight strong nursing and therapy services—OT and PT are repeatedly mentioned as effective and instrumental in rehabilitation and recovery. The facility appears to provide long-term care and rehab services, hospice care, and assistance with Medicare/Medicaid. Positive accounts include smooth hospital transfers and good evaluations on admission. However, there are significant negative clinical reports: poor personal hygiene care (residents not bathed, hair unkempt), residents left in wet beds or soiled linens, missed routine procedures, and nutrition concerns (weight loss and reliance on tube feeding/Ensure). These negative reports are often associated with understaffing and inconsistent care across shifts.
Staffing, staff behavior, and communication: Staff behavior is one of the most polarized themes. Multiple reviews praise staff as friendly, caring, and attentive; families appreciate regular updates and supervisors who communicate well. Conversely, several reviewers describe uncaring staff, poor treatment of elderly residents, and only isolated examples of compassionate caregivers (e.g., one CNA singled out as respectful amid broader poor interactions). Understaffing is a recurring complaint linked to neglect (e.g., residents sitting in their own feces for hours, wet beds), and some families report hostile or dismissive interactions with management. This inconsistency suggests variability in staffing levels, training, and supervisory oversight.
Facilities, cleanliness, and safety: Many reviewers find rooms clean, spacious, and well-kept, with some enjoying private rooms and ongoing renovations. Others describe the facility as older, with two-bed rooms in use. Alarmingly, several reviews report severe pest infestation—roaches in hallways and restrooms—which raises serious concerns about sanitation and infection control. These sanitation issues are at odds with the positive reports of cleanliness and indicate possible variability across units or time periods. Visitation restrictions and renovation-related disruptions were also mentioned and have affected some families' experiences.
Dining and activities: Dining receives both praise and criticism. Numerous reviewers “loved the food” and appreciated daily meals, while a few labeled the food “disgusting.” Pest reports further taint dining perceptions for some families. Activities and transportation services are frequently praised—outstanding activities programs, daily events, and transportation are noted as strengths that improve resident quality of life.
Management and overall coordination: Management performance appears inconsistent. Some families commend supervisors for good updates and coordination (including smooth hospital transfers), whereas others report poor communication, bad interactions with management, and a lack of coordination of care. Families who experienced neglect express regret and strong warnings to avoid the facility. These strongly negative accounts, especially those describing residents left in soiled conditions or pest infestations, are high-severity concerns and should be weighed heavily.
Patterns and recommendations: The dominant pattern is variability — consistent praise for therapy, certain caregivers, activities and some clean rooms, paired with recurring reports of understaffing, hygiene neglect, and pest problems. The conflicting experiences suggest the facility may have capable staff and programs but also systemic issues (staffing, management oversight, sanitation) that lead to occasional severe lapses. Prospective residents and family members should tour the specific unit, observe cleanliness and pest control, ask about staffing ratios and infection-control/pest-control measures, check recent inspection records, and request how the facility handles missed care and family communication. For current families, monitoring care plans, documenting issues, escalating to nursing management and licensing authorities if severe neglect is observed, and confirming pest-control actions would be prudent.
In summary, NHC Healthcare - Murfreesboro elicits both strong recommendations and strong warnings. Its strengths center on rehabilitative therapy, many compassionate staff members, activities, and certain clean, comfortable rooms. Its risks stem from reported understaffing, inconsistent care quality, hygiene and sanitation failures (including pest infestations), and variable management responsiveness. These mixed reports mean individual experiences may differ substantially; careful, unit-specific evaluation and ongoing family involvement are important for anyone considering placement or currently receiving care there.
