Overall sentiment across the reviews is mixed and somewhat polarized: several reviewers describe Westmoreland Care & Rehab Center in very positive terms (caring staff, excellent care, very clean), while other reviewers report serious clinical and hygiene concerns (bedsores, inadequate medical attention, dirty bathrooms). This split suggests there may be variability in resident experiences depending on unit, timing, or individual circumstances. Multiple reviewers explicitly praise staff for being caring, friendly, and going "above and beyond," and others say communication from staff was good. Those positive notes are strong and repeated enough to indicate that staff interpersonal behavior is a consistent strength of the facility in many cases.
Care quality is a central and contentious theme. On the positive side, some reviews call the care "excellent" or "top notch," and say residents are well cared for. Conversely, significant negative clinical reports appear: bedsores, inadequate medical attention, and even at least one report of a death tied to concerns. These are serious issues that point to problems with clinical oversight, wound care, or timely medical interventions for some residents. The presence of both glowing and critical assessments suggests inconsistent clinical performance across residents or shifts rather than uniformly good or uniformly poor care.
Staff behavior and attitudes receive mostly strong praise. Multiple reviewers call the staff amazing, caring, friendly, and willing to go the extra mile. These comments indicate that, in many interactions, staff are compassionate and responsive. That positive staff reputation contrasts with some of the clinical complaints: families often note that staff are kind while also reporting problems with medical care, therapy, or hygiene. This pattern can reflect tensions between staff commitment and systemic issues such as staffing levels, training, protocols, or management support.
Facility cleanliness and environment also show mixed signals. Many reviewers describe the facility as clean and well cared for, and the exterior grounds are noted as clean. At the same time, several comments call out bathroom problems — specific mentions of bad smells and dirty bathrooms — which is an important hygiene and infection-control concern. Rooms are described as not very spacious by some reviewers, so space constraints may affect resident comfort and perceived cleanliness. Overall, the facility appears to be maintained to an acceptable standard in many areas but with notable lapses in bathroom cleanliness that merit attention.
Services, therapy, and daily care routines have recurring negative mentions. Limited therapy or rehabilitation services are explicitly noted, and some family members complain about sponge baths instead of showers, which raises questions about bathing policies, staffing, or resident dignity and comfort. Dining is another consistent pain point: multiple reviewers describe the food as "really bad" or disliked, suggesting the menu, preparation, or food service quality does not meet expectations for many residents and families.
Communication and visitation show inconsistency. While some reviews praise communication as good, others list "lack of communication" as a con and at least one review notes family members were not allowed inside. This indicates variable communication practices and possibly restrictive visitation policies at times reported by families. Such inconsistencies can exacerbate family frustration, especially when combined with concerns about medical care and hygiene.
In summary, Westmoreland Care & Rehab Center receives both strong commendations (notably for staff compassion and certain aspects of facility cleanliness) and serious criticisms (notably clinical care issues like bedsores, inadequate medical attention, bathroom cleanliness problems, poor food quality, limited therapy, and visitation/communication concerns). The dominant pattern is inconsistency: many families report outstanding personal care from staff, yet others report lapses that are clinically significant. Prospective families and advocates should recognize the facility's strengths in staff attitude and certain environmental areas, but also probe the facility on clinical oversight, wound care protocols, bathing practices, therapy availability, dining services, bathroom cleanliness, and visitation/communication policies to ensure the specific needs of a given resident will be reliably met.
