The Bradford At Brookside

    301 West Park Drive, Livingston, TX, 77351
    3.9 · 9 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Understaffing causes serious resident safety

    I like the beautiful, clean facility, lovely grounds, great-tasting food and activities, and many hardworking, caring nurses and rehab staff (Hope Eaton and the therapy team were responsive). That said, chronic understaffing and poor management/training have led to serious issues for residents: neglect by many CNAs, bed falls, persistent UTIs, incontinence mismanagement (urine odor, soaked clothes/diapers), delayed wound care (contributing to a late skin cancer diagnosis), unreported Alzheimer's meds, lost personal items, and privacy/security lapses. I'm grateful for several compassionate staff and the quality therapy, but I'm very concerned about safety and believe management must be overhauled immediately.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.89 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.1
    • Staff

      3.6
    • Meals

      3.8
    • Amenities

      3.7
    • Value

      3.9

    Location

    Map showing location of The Bradford At Brookside

    About The Bradford At Brookside

    The Bradford At Brookside sits off Hwy 59 Loop beside Memorial Medical Center - Livingston and serves as a senior living community where people can receive many different levels of care, from independent living to assisted living, to nursing home care and memory care, all offered in the same place so folks can stay even as their needs change, and they really do try to offer a warm, home-like setting where the rooms can be private or semi-private with things like kitchenettes, private bathrooms, air conditioning, cable TV, flat-screen TVs, Wi-Fi, furnished rooms, and there are services like housekeeping, laundry, move-in help, transportation, parking, all-day dining, three home-cooked meals every day, and restaurant-style dining where dietary restrictions, allergies, and diabetes can be handled by the kitchen, and the place keeps a mobile barber or hairdresser coming by so folks can get a haircut or hair set without having to go anywhere. The staff offers help with getting in and out of showers, dressing, bathing, grooming, toileting, and medication management. They do provide exercise and health programs, arts and crafts, planned daily activities, game rooms, music therapy, animal therapy, creative pursuits, movie nights, and group events in the evenings, and they have outdoor areas like gardens and walking paths for those who like some fresh air, along with shared spaces like an arts room, library, book room, game areas, a wellness and spa room, a jacuzzi, and sauna, and there's a fitness area and schedules to keep people active if they want to join in. The Bradford At Brookside has regular transportation for medical appointments, shopping, or spiritual outings, and they work out personalized care plans, including for people with memory loss, with Alzheimer's-specific programs and staff trained for memory care, and while some residents come for help with daily chores and want to stay independent, others use skilled nursing services or have hospice or respite care, so short stays are possible, too. The community is secured to help prevent folks from wandering, and it provides 24-hour supervision, nurse care for 12 to 16 hours a day, a 24-hour call system, clinic and rehab services, in-house X-ray and lab services, and pharmacy services seven days each week. Extra help is there for things like cardiac recovery, pulmonary recovery, chronic care, post-surgical recovery, stroke care, and wound management, as well as therapies-physical, speech, occupational, and respiratory. The place has social services, discharge and transition planning, outpatient rehab, and offers both skilled nursing and non-ambulatory care, so if someone has trouble moving around, they've got support for that, too. There's telemedicine, tracheotomy and intravenous care, and physician services as needed. Residents often average about 81 a day, and there are 125 beds with a certified limit of 123, but they do have a small 5-bed certified area within the site for a more focused setting, maybe for memory care, though some details can shift. The facility is certified for both Medicare and Medicaid, rated #1 in Polk County since August 2000, and it's affiliated with Cantex Continuing Care and managed by Livingston Health Care Center Ltd. Co. since March 2023, and the Tyler County Hospital District owns it outright, so there's local involvement. Bradford At Brookside does face oversight and has had 23 deficiencies in inspection reports, which include 2 infection-related ones and some related to maintaining residents' range of motion and honoring advance directives and treatment preferences, and inspection dates have included July 24, 2024, and March 28, 2025. The nurse turnover rate sits at 41.8% and nurse staffing is about 3.28 hours per resident each day. For those needing help getting back on their feet, the rehabilitation program is there, and there's always someone nearby if any issues come up because of the 24-hour nursing and supervisory care, and the place tries to make life easier and more comfortable for seniors who need some help but want dignity and activities in a setting that feels safe and settled.

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