Overall sentiment in the reviews is mixed, with clear strengths in certain areas of the facility but serious and recurring concerns in core elements of nursing care and operations. Positive comments consistently highlight the interpersonal side of the facility: many reviewers praise friendly, compassionate staff and nurses who are helpful and caring. Therapists receive specifically favorable mentions (careful, patient, and a highlight of the day), and multiple reviewers reported no pain or discomfort under therapy. The physical environment also scores well in several reviews — rooms are described as very large and able to accommodate several visitors, and cleaning/housekeeping is repeatedly called excellent or the facility very clean. Some families described seamless coordination and would recommend the facility or consider it for future nursing care. The marketing presentation also makes a good first impression to some reviewers.
Despite the positive aspects, there are significant and consistent operational and clinical concerns that cannot be ignored. Several summaries report poor or inconsistent nursing care and specifically criticize CNAs. Core nursing tasks such as wound care and bathing are described as inconsistently performed; in at least one account family members needed to bathe their relative. Call-button response is a recurring complaint, and short staffing is mentioned as a contributing factor. These issues point to variability in day-to-day clinical reliability — while some residents receive attentive nursing and therapy, others experience lapses in basic care.
Safety and management issues are prominent themes. Multiple falls were reported, and reviewers noted incomplete reporting of those incidents, which raises questions about incident tracking, communication, and follow-up. Administration and the Director of Nursing (DON) are described by some reviewers as offering lip service without meaningful follow-through, suggesting problems with leadership responsiveness and accountability. The combination of short staffing, inconsistent performance of essential tasks, and weak follow-up from management led at least some families to conclude the facility is poorly run and to explicitly not recommend it.
Dining and activities receive less attention overall; where mentioned, food is described as "ok," implying it is acceptable but not a standout feature. Therapy services are an exception and appear to be a reliable positive in multiple reviews. The contrast between praised therapy staff and criticized CNAs/nursing suggests uneven staffing quality by role or shift.
Patterns to note for someone considering this facility: there is a clear split in experiences. If a resident's primary needs are physical therapy and a clean, spacious room with friendly interactions, several reviewers found the facility meets or exceeds expectations. However, if a resident requires consistent skilled nursing, wound care, regular bathing assistance, timely call-button response, and robust fall prevention and reporting, the reviews raise red flags. Prospective residents and families should conduct targeted inquiries about staffing ratios, wound-care protocols, fall-prevention practices and reporting, recent quality surveys, and direct interviews with nursing leadership. Asking to observe shift change, review care plans, and speak with current families about follow-through by administration could help determine whether positive experiences are typical and whether the operational issues noted in some reviews have been addressed.
In summary, Pheasant Ridge Nursing and Rehab Center shows strengths in facility cleanliness, room size, therapy services, and many staff interactions, but suffers from meaningful and recurring concerns in basic nursing care, CNA performance, wound care, bathing, call response, fall reporting, and perceived leadership follow-through. These mixed reports suggest substantial variability in care quality; due diligence and specific, targeted questions are recommended before relying on this facility for consistent skilled nursing needs.
