Nansemond Pointe Rehabilitation and Healthcare Center

    200 Constance Road, Suffolk, VA, 23434
    1.0 · 7 reviews
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Blatant neglect, filthy rooms, theft

    I placed my loved one here and experienced blatant neglect: understaffed, rude, and incompetent employees who ignored call bells for 30-120 minutes and frequently failed to do timely checks. Rooms, linens and the patient were filthy, meals arrived cold or not at all, trays weren't brought and there was no help to feed her. Medications, diaper changes, showers and wound/wound-drain/catheter care were routinely delayed or missed, resulting in infections and poor outcomes. Personal items were stolen and staff denied incidents; nursing, social work and therapy were unhelpful and more focused on payment/waivers than care. I do not recommend this facility and have reported my concerns to the authorities.

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    Amenities

    1.00 · 7 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.0
    • Staff

      1.0
    • Meals

      1.0
    • Amenities

      1.0
    • Value

      1.0

    Location

    Map showing location of Nansemond Pointe Rehabilitation and Healthcare Center

    About Nansemond Pointe Rehabilitation and Healthcare Center

    Nansemond Pointe Rehabilitation and Healthcare Center sits right in Suffolk, VA and is run by Kindred Healthcare, which has lots of experience in hospitals and nursing care around the country, and the place has 148 beds in total with 34 for assisted living, and you'll find both short-term rehabilitation and long-term skilled care services here, with on-site medical staff and 24/7 nursing, plus specialty care like memory support for Alzheimer's and Dementia, physical, occupational and speech therapy, wound care, and nutritional counseling with plans made by a registered dietitian. The team includes Licensed Practical Nurses, a medical director, certified nursing assistants, and care is overseen by their administrator, Mr. Brian Stevenson, while the assisted living program is directed by Stephanie Bryant, LPN. Residents get help with daily needs, medication management, and the staff also help with exercise and nutrition support, plus there's respite care if a family needs a short break. The center allows cats and dogs, which is nice for animal lovers, they also have visiting pet programs, and they offer devotional services for those who want spiritual time, and all kinds of activities from painting and writing to games, learning, and social events. There are interior spaces like a beauty salon, enclosed courtyard, special dining programs, and transportation is available, and they provide parking for visitors. The facility uses advanced medical equipment, has a nurse call system in every room, and focuses on safety and accessibility, and all staff are trained to help seniors, including those in assisted living and skilled nursing areas. Room rates run $392 per day for private rooms and $252 for semi-private, and the facility had 52,190 patient days in 2023, with a total staff of just over 81 full-time equivalents. Residents get home therapy assessments, eye and foot care with on-site optometry and podiatry, daily money management help, and a dedicated full-time activity director who keeps the calendar full with events, games, social gatherings, and spiritual opportunities too. The community fits seniors who need everyday nursing and personal care, those needing post-hospital rehab, and people living with memory problems. The place tries to meet a range of health needs, keeping older adults active and comfortable, and has a website at www.nanspointerehab.com for anyone who wants to learn more.

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