Overall sentiment across these reviews is sharply mixed but heavily weighted toward serious operational and clinical concerns despite strong pockets of clinical excellence, notably in therapy. The dominant recurring theme is chronic understaffing: reviewers repeatedly report too few CNAs and nurses on duty, frequent staff call-outs (especially on weekends), and situations where only a single nurse is available for many residents. This staffing problem manifests in long waits for assistance with basic needs, unanswered call lights and phones, delayed or missed baths, infrequent room checks, lack of help with eating or toileting, and trays not being returned. Several reviewers explicitly advise finding another facility because care needs are not being met due to staffing shortages.
Clinical care quality is inconsistent and a major area of concern. Numerous reports describe medication administration problems — medications given many hours late (examples: 7am meds not delivered until late morning or early afternoon), medications given incorrectly, and general unreliability in following physicians' orders. There are multiple accounts of delayed or inadequate medical attention for clear clinical deterioration (pneumonia, kidney infection, sepsis), bandages not changed, bloodwork not done, and other lapses that led to hospital transfers. Some reviews attribute negligence to clinical staff including a physician assistant and describe the attending physician as inaccessible, with telemedicine/video chats used as substitution. These issues have resulted in serious adverse outcomes for some residents and a perception among families that medical oversight and escalation processes are insufficient.
Therapy services are consistently and emphatically praised across many reviews. Physical therapy and occupational therapy are described as outstanding, professional, and highly tailored to patient needs. Several reviewers credit the therapy teams with strong communication and effective rehabilitation outcomes; those positive experiences stand out as a clear strength of the facility. Likewise, some individual nursing staff, med techs, and managers receive strong positive mention for being kind, accommodating, and responsive — indicating that while systemic problems exist, committed staff members are present and can deliver high-quality care when conditions permit.
Facility environment and activities reviews are mixed. Multiple reviewers praise the physical plant: attractive facade, tasteful decor, roomy and well-kept rooms, a beautiful dining room, and a generally clean, well-maintained appearance in many areas. The activities program also receives positive mention, with an engaged activities director and varied offerings such as music/guitar. Conversely, other reviewers describe serious cleanliness and pest problems — roaches, pervasive foul smells in halls and rooms, wet or soiled beds, and instances of fecal matter on residents. This stark contrast suggests variability in housekeeping standards or inconsistency over time/shift, and it contributes to family distress and decisions to transfer residents elsewhere.
Dining and nutrition feedback is also mixed but leans negative in practice. While the dining room and meal options are sometimes described as good, numerous complaints focus on meals arriving lukewarm or cold, failure to provide diabetic diets when needed, and aides being forced to leave residents to retrieve food because help is unavailable. These issues reflect the same staffing shortfalls and raise concerns about adequate nutritional support for vulnerable residents.
Administration, communication, and leadership are recurrent concerns. Several reviewers describe the administrator as unhelpful or having a poor attitude, difficulties reaching leadership, unclear chain of command, and periods without a Director of Nursing. At the same time, some specific administrative staff (notably a discharge planner named Jasmine) are singled out for exceptional assistance and guidance. Phone access is another practical problem: reports of only one phone for 30 residents, extremely long ring times, and unanswered calls exacerbate family frustration and limit transparent communication.
A notable pattern is the day/night and staff-to-staff variability: daytime shifts, therapy teams, and select RNs or managers often receive praise, whereas night shifts, weekend coverage, and frontline caregiving (CNAs) are described as inconsistent or inadequate. Many reviewers explicitly contrast a positive therapy experience or helpful daytime staff with poor night or weekend care. Another pattern is the polarizing experiences — some families report clean rooms and compassionate care and plan to return home soon, while others report neglect severe enough to cause life-threatening infections and hospitalizations.
In summary, Princess Anne Health & Rehabilitation Center appears to offer excellent rehabilitation services and has some dedicated, compassionate staff and attractive facilities. However, systemic issues — most prominently chronic understaffing, inconsistent clinical oversight, medication and care delivery failures, lapses in hygiene, and weak administrative responsiveness — create significant risks and negative outcomes for many residents. The most consistent strengths are concentrated in the therapy department and among select individuals; the most consistent weaknesses involve staffing, medication/treatment timeliness, cleanliness, and management communication. These patterns suggest that families should weigh the facility's excellent therapy reputation against the documented risks from operational and clinical inconsistency, particularly for residents with high medical or dementia care needs.
