Overall sentiment from the reviews is mixed, with a clear pattern of strong, personalized caregiving and good food contrasted against notable concerns about staffing, safety, and facility maintenance. Multiple reviewers praise the staff for being sweet, patient, and professional; there is consistent mention of hands-on assistance such as help getting residents out of bed and feeding, around-the-clock caregiving, and two staff on shift. Several families emphasize that the owner is welcoming, responsive, and keeps lines of communication open, and at least one account highlights that the facility successfully handled a challenging patient with professionalism. For families who prioritize warm personal care, cultural/food preferences (notably Filipino cuisine), and an environment that is open to visitors, these positive reports are compelling and several reviewers explicitly said they would use Anderson again.
Care quality and staffing emerge as the strongest positive and the largest concern at once. Positives: reviewers repeatedly note kind, patient staff and 24/7 coverage, which suggests reliable daily assistance and a family-oriented approach. Negatives: there are multiple remarks about slow response times and staff being understaffed or overworked. These staffing concerns are linked directly to worries about emergency preparedness and the facility's ability to care for medically complex residents. One reviewer specifically stated the home was not safe for a relative with a hemorrhagic stroke, which should prompt attention from prospective residents with higher medical needs or families requiring robust clinical support.
Facility condition and safety impressions are mixed and somewhat contradictory. Some reviewers report clean, well-equipped rooms and a welcoming reception, while others describe rooms as cold or unwelcoming, a creepy atmosphere near the door, and very few residents visible during a visit. Maintenance issues are highlighted by descriptions of a dilapidated backyard with a neglected swing set and lack of outdoor seating, which diminishes usable outdoor space. There are also mentions that the bathroom and kitchen were not shown to a visiting family, creating transparency concerns. One troubling recurring comment is a reported smell of sickness or death in the facility, a symptom that can indicate cleanliness or infection-control problems and should be investigated further by management.
Dining and activities are relatively strong areas. Several reviewers praise the meals as good and not overly institutional, with specific positive remarks about Filipino food and the facility's willingness to accommodate menu requests. Organized outings such as bus trips for shopping and other activities are noted and contribute to a more active social environment for residents.
Management and communication have both positive and negative notes. The owner is described as nice, welcoming, and attentive—asking residents about their happiness and being receptive to family visits. At the same time, some reviewers questioned value (cost versus safety/quality) and transparency, given that certain areas were not shown to visitors. The mixed signals—an engaged owner but visible maintenance and safety issues—point to an unevenness in how operational priorities are being managed.
In summary, Anderson Loving Care AFH, LLC appears to offer compassionate, family-style caregiving with strengths in daily assistance, responsiveness from the owner, culturally appropriate food options, and recreational outings. However, there are important red flags relating to staffing levels, emergency preparedness, certain infection-control or cleanliness impressions, and deferred maintenance of outdoor spaces. These reviews suggest the home may be a reasonable match for lower-dependency residents who value close, personalized attention and good meals, but families of higher-acuity residents or those prioritizing robust clinical support and flawless facility maintenance should proceed cautiously and ask targeted questions about staffing ratios, emergency protocols, infection-control practices, recent cleaning records, and the ability to accommodate specific clinical needs before committing.
