Overall sentiment in the reviews for Limestone Lodge is mixed but leans strongly positive on staff quality, personalization of care, cleanliness in most reports, and social engagement — while a smaller but serious subset of reviews raise grave safety, cleanliness, and management concerns. The dominant theme across the majority of summaries is that Limestone Lodge provides a warm, family-like environment with compassionate, attentive caregivers and administrators who communicate well with families. Many reviewers praise individual staff members (including named employees and the administrator) for going the extra mile, remembering preferences, and creating a welcoming experience from move-in onward. The facility's small size is repeatedly cited as an advantage because it enables individualized attention, meaningful one-on-one interaction, and a tight-knit resident community.
Care quality and staff performance receive the most consistent positive feedback. Reviewers frequently note personalized care plans, medically knowledgeable nurses (including an RN in charge), staff that monitor medications and daily needs, and employees who make residents feel at home. Multiple accounts explicitly state residents are thriving socially and medically — eating well, enjoying activities, making friends, and having needs met. The activities program is highlighted as robust and varied: board games, musical entertainment, outings, exercise classes, holiday events, bingo, movie nights, and other socials are common. Families report trust in staff, responsive updates from administration, and a strong sense of peace of mind regarding daily care.
Facility condition and amenities are described in a split manner. Many reviewers report clean buildings, tidy rooms, recently remodeled sections with fresh paint and large closets, a clean dining room, a well-kept foyer and grounds, ample parking, and functional common areas such as kitchen, laundry, beauty shop, and exercise rooms. Several reviewers emphasize pleasant homey touches (baking smells, holiday decorations) and good maintenance. However, other reviewers describe older or drab portions of the building, small/gloomy rooms, and inconsistent upkeep — indicating that physical condition varies by unit or wing. Some reviewers explicitly praise recent improvements under new ownership, while others still note outdated vanities or older finishes in parts of the property.
Dining receives generally favorable comments overall, with repeated mentions of homemade-style meals, presentable plates, and the kitchen's willingness to customize meals and accommodate preferences (same-day prep mentioned). Many are satisfied with food quality, timeliness of meals, and dining-room cleanliness. Conversely, some reviews raise concerns about portion sizes or poor dining experiences. These criticisms are less frequent but important because they contrast with the broad positive consensus and highlight variability in meal service.
Management and communications patterns are likewise mixed but tilt positive. Numerous reviewers single out the administrator as attentive, empathetic, and instrumental during the search and transition process. Staff are often described as responsive to concerns, clear in communication, and proactive in issue resolution. Move-in is characterized as accommodating and smooth by many families. On the other hand, a few reviews call out severe managerial failures, describing 'awful management' and alleging administrative cover-ups related to incidents. There are also recurring operational complaints such as intermittent mail and phone service issues; some families would prefer clearer billing inclusions (for example, inclusion of a landline).
Safety and serious incident reporting show a sharp contrast in the dataset and represent the most critical area of concern. While many reviews praise safety features (fire alarms, hallway cameras, good lighting, wander-off protections) and proximity to emergency services, a small number of reviews contain very serious allegations: caregiver negligence leading to resident harm or death, delayed or withheld CPR/911 response, exposure of residents to urine and pests, and claims of staff abuse. Additional alarming reports include privacy breaches where staff allegedly photographed or filmed residents and shared the content on social media, and staff vaping in an office. These reports are infrequent relative to the overall volume of positive feedback but are severe in nature; they warrant careful follow-up and verification by prospective families. The presence of such serious allegations juxtaposed with many reports of excellent care suggests either variability in staff performance over time/shift or that multiple and very different experiences have occurred at the same facility.
In summary, Limestone Lodge appears to offer strong compassionate caregiving, individualized attention, a lively activities program, and generally clean and home-like surroundings according to the majority of reviewers. Benefits repeatedly noted include personable administration, customizable meals, safety features, and a family atmosphere that many families recommend. However, prospective residents and families should weigh these positives against the less frequent but significant negative reports: maintenance inconsistencies across building areas, occasional service interruptions (mail/phone), and, importantly, a small subset of reviews alleging serious safety, cleanliness, and management failures. Given the mix of overwhelmingly positive staff/care comments and isolated but severe negative allegations, a careful in-person visit, direct questions about incident reporting and staff training, review of recent health inspection records, and conversations with current families would be prudent steps to reconcile these differing accounts before making a placement decision.
