Overall sentiment in the reviews for Cherry Hill Healthcare Center is highly polarized. Many reviewers praise the facility’s physical plant, therapy services, and certain individual staff members, while a substantial number of accounts describe serious and systemic failures in nursing care, communication, and management. The most frequent positive themes are the strong rehabilitation/therapy programs, a clean and modern facility with pleasant grounds and rooms, and pockets of compassionate, professional staff who provided excellent care and family support. Conversely, the most severe negative themes include allegations of neglect (dehydration, malnutrition, bedsores), safety incidents requiring ambulance transfers, medication and care lapses, and repeated claims of unresponsive or uncaring nursing and administrative personnel.
Care quality and safety emerge as the central concerns. Multiple reviews detail extreme outcomes — dehydration, malnutrition, kidney failure, bedsores, falls, and emergency transfers to hospital — attributed to insufficient or negligent nursing care. Other recurring care failures include missed medications, inadequate follow-up on doctor’s orders (with night staff sometimes unaware of orders), long waits for call-light responses, missed baths, and slow cleanup after incidents. These accounts are often emotionally charged (claims that a loved one was "killed" or that the facility should be "shut down") and several reviewers reported needing legal involvement after months of corrections and disputes. At the same time, other families reported attentive nursing care and proper hygiene, which underscores an inconsistent standard of clinical care across shifts or individual caregivers.
Therapy and rehabilitation are consistent bright spots. Physical, occupational, and speech therapy staff are repeatedly described as excellent, professional, and compassionate. Many reviews specifically praise the rehab department, citing highly impressed family members, successful short-term rehabilitation stays, and an effective therapy area. For patients admitted for temporary rehab, this is a commonly cited reason for positive ratings and recommendations.
The facility’s physical environment, amenities and activities receive frequent commendation. Numerous reviewers describe Cherry Hill as contemporary, clean, well-kept, and attractive — with nice landscaping, a bird sanctuary, multiple lounges, privacy curtains, and pleasant dining spaces. Activities programming (game days, outings, church visits) and accommodations for allergies and dietary needs are mentioned positively. However, this is not universal: some reviews report offensive odors (urine), complaints about harsh cleaning products, and isolated cleanliness lapses.
Communication, administration, and financial handling are prominent problem areas. Many families report poor or infrequent communication, confusing or late-night calls about medical matters, and unresponsiveness from administration. Several reviews allege very serious administrative misconduct: Social Security payee takeover, address changes to the facility without notifying family, misrepresentation of temporary rehab versus permanent residency, billing disputes, and threats about money. These reviews describe long, stressful correction processes often requiring attorneys and months to resolve — indicating systemic issues in how resident finances and legal statuses are managed for some families.
Staffing and workplace culture appear inconsistent and problematic. While numerous individual staff members (CNAs, housekeepers, therapists, some nurses) are described as warm, professional, and caring, there is a recurring narrative of understaffing, defensive or uncooperative nursing leadership, nurses who are perceived as lazy or unprofessional, and CNAs disappearing on shifts. Some reviewers mention poor management decisions such as firing long-term employees and a lack of structure from the Director of Nursing or administration. Reports of harassment, discrimination, and unsafe working conditions were also raised by reviewers, which can correlate with the mixed experiences residents and families report.
Dining and day-to-day living receive mixed marks. Several families find the food fair to good and praise accommodating options, while others call the food awful. Activities and social programming are generally well-regarded, with many families noting that their loved ones participated in outings and group events. Privacy and room quality are often highlighted positively, though some families reported not being allowed to spend the night or experiencing restrictions that caused dissatisfaction.
In conclusion, Cherry Hill Healthcare Center presents a split picture: strong rehabilitation services, an attractive and well-equipped facility, and many compassionate individual staff members contrasted with repeated and serious allegations about nursing neglect, poor communication, administrative and financial mishandling, and inconsistent care standards. For prospective residents and families, these reviews suggest specific precautions: verify current staffing levels and turnover for nursing leadership, ask about protocols for medication administration and physician order follow-up, confirm family communication policies and billing/Social Security procedures in writing, and monitor closely during the initial days of any stay. If you observe signs of neglect, safety incidents, or administrative misconduct, escalate promptly to facility leadership and consider contacting local ombudsman or regulatory authorities. The pattern of both strong positives and severe negatives means careful, proactive vetting and close oversight by families are warranted before choosing this facility for a vulnerable loved one.
