Overall sentiment: Reviews for Civic Center Health and Rehabilitation, LLC show a strongly negative overall impression dominated by recurring allegations of poor care, neglect, and unprofessional staff behavior. Multiple reviewers describe a facility that appears chronically short-staffed and overwhelmed, leading to basic care failures and repeated instances that family members consider abusive or neglectful. Although there are a few isolated positive remarks praising certain CNAs or noting instances of good cleanliness and care, these are overshadowed by consistent, specific complaints across many areas of resident care and facility operations.
Care quality and safety: A central theme is inadequate hands-on care. Reported failures include poor hygiene management (residents receiving only sponge baths and being left with dirty skin), dental neglect with visible plaque build-up, and residents being left unable to feed themselves without appropriate assistance. Some reviews describe rough physical handling, including an incident where an arm was pulled leading to a shoulder injury. There are also claims that residents were denied or blocked from receiving treatment or from safe discharge arrangements. Frequent illness or virus spread was mentioned, suggesting infection-control and monitoring concerns. Together these reports raise significant red flags about day-to-day clinical care, safety, and respect for resident dignity.
Staff behavior and professionalism: Reviewers repeatedly cite staff shortages as a root cause of many problems, and they describe widespread unprofessional conduct. Complaints include staff who do not respond to calls or doorbells, nurses and aides who do not check on patients, and personnel allegedly mocking a resident who was crying for help. Several reviews allege theft by staff — including stolen medications (an LPN accused of stealing pills) and personal items such as a phone and charger. Weekend and front-desk staff are specifically called out for rude or unhelpful attitudes. Reports of staff appearing more focused on clocking in for pay than attending to residents, and concerns about payroll/timekeeping irregularities (forgotten clock-outs, “no hire list” fraud suspicions) suggest broader management and accountability problems.
Communication, responsiveness, and admissions: Families describe long waits to be admitted and delayed responses to calls or doorbell buzzers (one report of a 40-minute wait). Multiple commenters noted poor communication from facility staff and slow responsiveness to issues once raised. These delays and communication failures compound clinical problems: if staff are unresponsive when residents need help, hygiene, feeding, and safety suffer. Some reviews highlight that staff seem too occupied with medication rounds or other tasks to answer resident calls promptly, indicating poor prioritization or inadequate staffing ratios.
Dining, therapy, and activities: Dining-related complaints are specific and troubling: some residents reportedly receive meals last, are not offered water or snacks, and do not get sufficient feeding assistance. There are also allegations that rehabilitation services promised or expected were not delivered. These deficiencies impact recovery, nutrition, and quality of life and may contribute to other medical declines.
Facilities, cleanliness, and environment: Reports on cleanliness are mixed — a few reviews explicitly say cleanliness and care were good, but multiple others call the facility filthy and unsafe. Some residents experienced distress from the room environment, including nightmares reportedly caused by other residents’ behavior, which suggests insufficient supervision and an unsuitable living environment for vulnerable people.
Management and systemic concerns: Several reviews point to management failures: ineffective oversight of staff conduct, failure to address allegations of theft or abuse, inadequate staffing, and poor processes around admissions and responsiveness. The cumulative nature of these complaints — care neglect, theft allegations, timekeeping irregularities, and hostile or mocking staff behavior — implies systemic problems rather than isolated incidents. Family members repeatedly state they would not leave loved ones at the facility and some explicitly describe the experience as horrific.
Patterns and recommendations: The most frequently mentioned and significant issues are short staffing, personal care failures (hygiene, feeding, dental), unresponsiveness to calls/doorbells, alleged staff theft and unprofessional behavior, and management failures to remedy these problems. While a minority of reviews praise individual staff or note acceptable cleanliness/care, the predominant pattern is one of neglect and unsafe conditions. For family members and advocates, the reviews suggest exercising caution: verify staffing ratios, ask about infection-control and dental/hygiene protocols, monitor responsiveness to calls, request documentation on staff hiring and timekeeping, and consider escalating serious concerns (abuse, theft, medical neglect) to state long-term care regulators if substantiated. From an organizational standpoint, addressing staffing levels, improving staff training in dignity/respectful care, tightening inventory and medication controls, and improving communication and admissions processes would be essential first steps to remediate the recurring issues raised by reviewers.
