Overview: The reviews for East Glen are highly polarized and present two very different portraits of the same facility. Multiple families praise the modern, state-of-the-art building, cleanliness, active resident life, and strong therapy outcomes, while a substantial number of reviews describe serious lapses in care, unprofessional staff behavior, safety incidents, and potential administrative problems. The recurring theme is inconsistency: some shifts and teams provide excellent, family-like care and successful rehab, while others are reported to be neglectful, rude, or clinically incompetent.
Care quality and clinical safety: There are numerous specific clinical concerns reported across reviews, including missed basic care tasks (missed baths, teeth not brushed), delays in assistance for toileting or getting out of bed, and patients being left in soiled sheets or diapers. Several reviewers reported serious medical mismanagement: ignored lab tests, delayed recognition of urinary issues, allegations of misdiagnosis by a named provider (reported misdiagnosis of a UTI and missed blocked Foley leading to sepsis), late or incorrect medication administration, and transfers to the emergency department that families felt were avoidable or done for administrative convenience. Some accounts describe raw skin, bruising from mishandling, ripped surgical dressings, and other infection risks. These reports include claims of near-death events and required family advocacy to prevent worse outcomes. Such safety concerns are frequent and significant in many negative reviews.
Staff behavior, professionalism, and variability: A dominant pattern is mixed staff quality. Many families encountered nurses and CNAs who were compassionate, gentle, and highly engaged — producing strong rehab outcomes and emotional support. Conversely, many other reviews describe rude, dismissive, mocking, or otherwise unprofessional staff, particularly on certain shifts or weekends. Understaffing is a commonly cited contributing factor, leading to slow call-light responses, long waits for care, missed toileting assistance, and degraded hygiene. Several reviews mentioned specific unprofessional practices (e.g., backwards name tags, staff yelling at families) and alleged deceit or lack of responsibility from nursing staff. There are consistent reports that positive and negative experiences often depend on which staff members are on duty, indicating uneven training, supervision, or culture.
Rehabilitation and therapy services: Therapy is one of the strongest and most consistently praised areas; multiple reviews report effective physical and occupational therapy with clear functional improvements — residents regaining ability to stand, walk, and navigate stairs. Some families specifically recommend East Glen for short-term rehab because of these outcomes. However, there are caveats: reviewers noted that therapy availability may be limited on weekends, and there were concerns about Medicare billing during therapy stays in at least one review. Overall, when therapy staff are engaged and available, outcomes appear positive.
Facilities, cleanliness, and maintenance: Many reviewers describe the facility as new, attractive, very clean, and welcoming; these positive comments often contrast with specific maintenance issues raised elsewhere. Problems reported include broken soap dispensers, delayed repair of collapsed or malfunctioning beds, and intermittent smell or dirty conditions in some areas. The tension between generally positive remarks about the building and recurring maintenance or supplies problems suggests operational inconsistencies rather than an overall infrastructure problem.
Dining and activities: Activity programming and resident engagement receive positive mentions — “lots going on,” daily fun, and busy schedules for residents. Dining receives mixed feedback: several families praised the meals and nutritionist, while others reported cold food, small portions, lack of variety, seasoning limitations for medically restricted diets, and occasional poor meal handling. Overall, social programming and therapy activities are strengths, but meal service quality appears inconsistent.
Management, communication, and administrative concerns: A frequent theme is poor communication and lack of transparency from management and clinical staff. Families report being uninformed about incidents, delayed or inadequate explanations, and difficulty obtaining basic information. Serious administrative issues are alleged in several reviews: theft or disappearance of personal belongings (one reviewer reported substantial monetary loss), concerns about Medicare billing practices during rehab, and at least one mention of impending legal action or OIG complaints. While some reviewers praise administrative staff (HR and certain managers), others describe evasiveness, unhelpful responses, or worse. This unevenness in managerial oversight likely contributes to the broad variability in care and safety reported.
Security, belongings, and legal implications: Multiple reviewers expressed worry about security of personal items, alleging missing clothing, money, and other possessions; one review claimed a very large cumulative loss. These complaints were sometimes paired with calls for improved safeguards and recommendations to monitor billing. Additionally, some reviewers indicated they planned to file official complaints or civil suits, citing neglect and unsafe practices. These statements suggest families perceive the facility as having systemic risk points around property, billing, and legal compliance.
Overall pattern and recommendations for prospective families: The collective impression is that East Glen can provide excellent, compassionate care and very effective rehabilitation for some residents, particularly when therapy staff and certain nursing/CNA teams are engaged. At the same time, there is a significant and repeated pattern of neglect, clinical errors, unprofessional behavior, understaffing, and communication failures that, according to multiple reviews, have had severe consequences for some residents. The experience appears highly dependent on staffing, shift, and individual caregivers.
If you are considering East Glen, weigh these polarized reports carefully. Ask specific questions about staffing ratios, weekend therapy availability, incident reporting procedures, medication administration protocols, security for personal items, and how the facility escalates and investigates clinical concerns. Consider trial or short-term rehab stays to observe care firsthand, and maintain close family oversight during the early period of admission. Families who reported harm strongly recommend avoiding the facility and, in several cases, pursued formal complaints; families who had good outcomes emphasize the facility’s therapy strengths and caring staff. The reviews indicate that proactive family advocacy and careful monitoring are especially important at this location.
