Overall sentiment across the reviews is strongly positive, with repeated and consistent praise for the people who work at Crossville Health and Rehabilitation. The most frequent theme is the quality of staff: nurses, CNAs, therapists, housekeeping, dietary, admissions, social work, and front desk personnel are each mentioned multiple times as caring, competent, professional, and welcoming. Multiple reviewers describe staff as going the extra mile, building relationships with residents and families, and treating residents like family. Leadership also receives favorable comments — the administrator and director of nursing (DON) are repeatedly singled out as attentive and supportive, contributing to a sense that the facility is well-managed and that staff morale is good.
Clinical care and rehabilitation are portrayed positively in the reviews. Many family members express confidence in the facility for both short-term rehab and long-term care needs, commenting on effective therapy services and nursing competence. Reviewers noted that the staff is well trained and knowledgeable, and that clinical teams demonstrate professionalism and caring service. Several accounts emphasize that residents were safe, well-groomed, and helped with daily tasks (assistance with meals, TV, ice, etc.), which supports a picture of attentive hands-on care.
Facility condition, cleanliness, and environment are other strong positives. The building is described as renovated or updated, smelling and looking great, and reviewers repeatedly call the facility very clean and nicely kept. Housekeeping receives explicit praise. The environment is perceived as warm, comfortable and family-oriented; reviewers highlight a welcoming front desk, comfortable common areas, and outdoor seating. Activities and social engagement—music, bingo, singing groups—are noted as meaningful parts of daily life and contribute to resident engagement and morale.
Dining and supportive services receive favorable mention as well: dietary staff are called attentive and the food is described as good. Support services such as admissions assistance and social work are also praised for helpfulness and dedication. Reviewers frequently mention coordinated teamwork across departments, suggesting the facility functions cohesively in day-to-day operations and during difficult periods such as COVID.
Despite overwhelmingly positive feedback, the reviews reveal some notable concerns and variability. A few negative reports raise serious issues: one review issues a strong warning without providing specifics, another reports dental neglect, and a couple mention poor communication with family members. There are also comments describing individual staff as rude, unprofessional, or untrustworthy. Those issues appear in a minority of the reviews but are important: they indicate that experiences may vary by unit, room, or individual staff interactions. Room size and shared accommodations were flagged by some reviewers as cramped — specifically, at least one reviewer described a very small shared room with limited bathroom/vanity space.
Patterns suggest that while the dominant experience is positive — respectful, skilled staff in a clean, well-managed facility with good programming and supportive leadership — prospective residents and families should still perform due diligence. Recommended follow-up steps include asking about communication practices with families, verifying dental and specialist care processes, confirming room sizes and availability of private rooms if desired, and discussing any concerns about staff turnover or specific incidents. Overall, Crossville Health and Rehabilitation receives frequent personal recommendations and comes across as a caring, family-oriented facility with strong clinical and support services, tempered by a few isolated but serious complaints that merit direct inquiry before placement.
