Folsom Rehabilitation and Healthcare Center

    401 Arnold St NE, Cullman, AL, 35055
    3.6 · 36 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Kind staff, serious care lapses

    I experienced both incredibly kind, attentive staff-knowledgeable therapists and nurses, CNAs like Connie Griffes who went above and beyond, family-like atmosphere, on-time appointments, personalized meals and clean, homey rooms-and alarming lapses in care. I saw delayed responses, soiled briefs left on residents, missed/incorrect meds, stolen items, persistent infections and safety concerns that led to decline and great emotional distress. Great for short-term rehab; I would use it for therapy but would not trust it for long-term care until responsiveness, cleanliness, security and pain/end-of-life management are reliably fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.61 · 36 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.5
    • Meals

      4.5
    • Amenities

      3.7
    • Value

      3.6

    Pros

    • Caring, compassionate staff and CNAs
    • Family-like atmosphere and residents known by name
    • Dedicated, responsive nursing and standout caregivers (e.g., Connie Griffes)
    • Effective physical and occupational therapy with measurable rehab success
    • Good short-term/physical rehab outcomes
    • Personalized meals and generally appealing food
    • Engaging activities, celebrations, social events, and outings
    • On-time appointments and efficient discharge paperwork
    • Immaculate/clean common areas and some home-like rooms
    • Supportive transition coordination from staff (e.g., Diane, Heather)
    • Management visibility and occasional bedside visits
    • Helpful, friendly staff who answer questions and guide families

    Cons

    • Serious safety and neglect complaints, including delayed distress response
    • Inconsistent care quality between shifts or residents
    • Allegations of patient harm (untreated wounds, infection, sepsis, stroke-related care issues)
    • Poor long-term care outcomes despite good short-term rehab
    • Hygiene problems in some rooms (urine smell, residents left in soiled briefs)
    • Unclean rooms and persistent infections reported by some families
    • Medication errors and wrong medication administration
    • Theft of personal items (phone, clothing) by staff alleged
    • Staff inattentiveness (chatting at nurses' station, unorganized)
    • Lack of pain management and delayed responses to requests
    • Poor phone responsiveness and communication lapses
    • Outdated facility elements needing maintenance (carpeting, general facelift)
    • Reports of emotional distress and distrust from families regarding end-of-life decisions
    • Nighttime disturbances/wakeups and inconsistent monitoring
    • Perception of poor management or integrity in some cases

    Summary review

    Overall sentiment across the reviews is mixed, with strong and repeated praise for individual staff members, therapy outcomes, and social/dining aspects, alongside serious and recurring concerns about safety, consistency of care, and facility management. A substantial portion of reviewers highlight the compassion, responsiveness, and competence of frontline caregivers and therapists: residents are often described as being treated like family, staff learn residents' names, and several specific employees (notably a CNA named Connie Griffes and caregivers Andine and Wick, plus transition coordinators Diane and Heather) are singled out for exceptional, reassuring care. Many accounts describe successful short-term rehabilitation experiences — effective therapy, regained strength, and timely discharges — making the center attractive for post-surgical or short-term rehab stays. Reviewers also frequently cite enjoyable meals, personalized dining, engaging activities, outings, celebrations, and a generally welcoming, home-like atmosphere in common areas.

    Counterbalancing those positives are multiple, serious negative reports that suggest inconsistency in quality and potential safety risks. Several reviews allege neglectful behavior ranging from residents being left in soiled briefs for hours to delayed responses when patients were in distress. There are allegations of untreated wounds leading to infection and sepsis, and at least one report links a sequence of events to a tragic outcome. Other safety-related complaints include medication mistakes, stolen personal items (phones and clothing), and staff inattentiveness or disorganization (nurses chatting at the station, poor night monitoring). These reports point to systemic issues in some shifts or units where standards of care appear to lapse, producing harm or near-harm situations for vulnerable residents.

    Facility and operational concerns are mixed as well. Several reviewers praise cleanliness and describe airy, well-kept rooms, while others report urine smells, unclean rooms, and persistent infections. This suggests variability in housekeeping and infection control practices. Some reviewers explicitly note that the center is better suited to short-term rehabilitation than to long-term custodial care, with statements that long-term care quality is poor despite good rehab services. There are also comments about outdated fixtures (carpeting needing a facelift) and occasional deficiencies in basic responsiveness (ice water requested repeatedly but not provided; poor phone responsiveness). Administrative experiences vary: some families appreciate management visibility and bedside visits, fast discharge paperwork, and helpful guidance, while others express distrust of management integrity and distress over end-of-life decision handling.

    Taken together, the pattern that emerges is one of significant variability: the center can and does provide excellent, compassionate, and effective short-term rehabilitation and has many devoted employees who create a family-like environment and engaging programming. However, there are repeated and serious reports of lapses that raise red flags for long-term placement — including neglect, infection control failures, medication and theft incidents, and inconsistent staffing practices. For prospective residents or families, these reviews suggest the facility may offer strong rehabilitative care and standout caregivers but that due diligence is important before relying on it for sustained long-term care. Specific steps families might consider (based on themes in the reviews) include asking about staffing ratios, shift-to-shift consistency, infection-control and wound-care protocols, medication-administration safeguards, security measures for resident belongings, recent state inspection reports, and arranging unannounced visits at different times of day to assess consistency of care and responsiveness.

    Location

    Map showing location of Folsom Rehabilitation and Healthcare Center

    About Folsom Rehabilitation and Healthcare Center

    Folsom Center For Rehabilitation And Healthcare is a medium-sized skilled nursing facility with 102 beds, offering both short-term rehabilitation and long-term care services. The center operates under for-profit, corporate ownership and is designed to provide support for individuals recovering from hospital stays, as well as those requiring ongoing assistance with daily medical and non-medical needs. Folsom Center For Rehabilitation And Healthcare is not part of a continuing care retirement community, but it accepts both Medicare and Medicaid, making it accessible for a wide range of residents seeking quality post-acute and long-term care.

    The center provides comprehensive short-term rehabilitation services to individuals recovering from medical events such as strokes, heart attacks, infections, or accidental injuries. A notable proportion of residents—over half—are able to return home following their rehabilitation at the center. Care is focused both on helping residents regain their independence and ensuring their safety, with diligent attention to fall prevention and infection control. Measures are in place to minimize incidents, and the facility is equipped to respond promptly when urgent medical care is necessary.

    For residents needing ongoing support, Folsom Center For Rehabilitation And Healthcare offers long-term care that emphasizes both medical and personal wellbeing. Residents benefit from nurse staffing that averages over four hours per person, per day. The care team assists with medication management as well as daily living activities such as dressing, eating, and mobility. The majority of long-term residents maintain a significant degree of independence, supported by the staff’s commitment to individualized care. Preventative health measures, such as annual influenza vaccination, are routinely administered to promote resident health and safety.

    Attention to resident wellbeing extends to consistent staffing, though like many facilities, there is a noted difference between weekday and weekend staffing levels. The center has undergone standard health, fire, and safety inspections, with areas for improvement identified and addressed in line with professional standards. The center remains focused on providing a safe, supportive, and welcoming environment for all who reside there.

    While Folsom Center For Rehabilitation And Healthcare is not equipped with specialized units like an Alzheimer’s care wing or continuing care programs, its broad participation in Medicare and Medicaid ensures important financial accessibility for those seeking high-quality nursing care. The commitment of the nursing and care staff, combined with its established care routines, makes Folsom Center For Rehabilitation And Healthcare a resource in the Cullman area for both rehabilitation and long-term support.

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