Overall sentiment in the review summaries is mixed, with a clear split between strong praise for the facility’s physical environment and certain staff/therapy teams, and serious concerns about inconsistent direct care, safety, and clinical responsiveness. Multiple reviews consistently praise Charlton Place’s cleanliness, maintenance, and the design of resident rooms and common areas. Reported positives include spotless facilities, well-sized apartment-like rooms with large bathrooms, a welcoming parlor and nicely decorated lobby, and clean dining rooms. Several reviewers also noted helpful and friendly tour staff, and called out the rehab staff and some CNAs as compassionate, skilled, and professional. A number of reviewers described the facility as fairly new and well maintained, and a few used strong language such as “sets a gold standard” or “loving environment.” These comments suggest that first impressions, amenities, and rehabilitation services can be excellent for certain residents.
Despite those strengths, a significant pattern of negative reports centers on hands-on clinical care and safety. Multiple reviews allege neglect by aides — including failure to turn patients, rare showers, delays or failures to report problems to nurses, and long nurse response times. Several clinical complications were specifically mentioned: dehydration leading to concern about kidney infection, catheter-related pain and urinary tract infections, progression to pneumonia, and at least one account where a patient’s oxygen saturation dropped to 74% requiring hospitalization. There are also reports of delayed nausea medication and other medication response delays. These are serious clinical concerns that point to inconsistency in basic nursing care and monitoring.
Safety and communication are recurring problem themes. Reviewers reported safety lapses such as ignored fall risk and incidents resulting in ER visits. Others described poor communication between staff and families, perceived dishonesty, and violations or concerns about patient rights. While some reviewers stated they experienced no call-bell issues, others explicitly described long response times, indicating variability in staffing responsiveness. This inconsistency—some staff and departments performing well while others fail to meet standards—appears to be a core pattern.
Dining and overall resident experience received mixed feedback. Several reviews praised the food and dining experience, calling the food good and dining rooms clean; at the same time, other reviewers labeled the food as terrible. This indicates variability in meal satisfaction that may depend on expectations, dietary needs, or specific time periods. Similarly, while rehab services and some CNAs received positive mentions, other direct care staff (especially some aides) were criticized sharply, creating an uneven level of care depending on the caregiver or shift.
Taken together, these reviews describe a facility with strong physical amenities and some high-performing clinical teams (notably rehabilitation staff and some CNAs), but with troubling and recurring gaps in basic nursing care, safety oversight, and communication. The most concerning items are the reports of inadequate hygiene, catheter and infection issues, dehydration, delayed medication, ignored fall risk, and at least one serious respiratory event requiring hospitalization. These are not minor complaints and suggest systemic variability that could impact vulnerable residents.
If you are evaluating Charlton Place, consider the following practical steps based on the review patterns: conduct an in-person visit that includes observing multiple shifts, ask for details about staffing levels and nurse-to-patient ratios, request records or policies for showering/turning immobile residents and catheter care, inquire about medication response protocols and incident reporting, and ask for references from current families whose relatives receive 24/7 hands-on care (not only rehab patients). The facility shows clear strengths in environment and rehab services, but the mixed reports about basic caregiving, safety, and communication warrant careful, specific inquiry before making a placement decision.
