The reviews for Northside Rehabilitation and Healthcare Center present a highly mixed picture with clear clusters of strong positive experiences and serious negative allegations. Several reviewers praise the physical improvements — a renovated building, updated furnishings, and rooms described as clean and free of odors. Many accounts highlight compassionate, attentive caregivers and CNAs who provide family-like care, make residents comfortable, and go above and beyond. Positive mentions include a welcoming front-line employee (Victoria), a capable culinary department cited by some, an active activity program (including bible studies and engaging common areas), and a number of satisfied reports about rehab and therapy. Multiple reviewers also noted recent leadership changes (new owners, administrator, dietician, and DON), suggesting an ongoing transition that some families view positively.
Conversely, a substantial number of reviews allege serious care and safety failures. Frequent themes include understaffing and abandonment of duties — most alarmingly reports of travel nurses sleeping during night shifts and aides or nurses not being present when needed. Several reviewers described neglectful outcomes: residents left unclean or in soiled conditions, food trays left at doors, COVID-positive patients reportedly not cleaned or fed, and prolonged delays after falls (including a report of a resident left on the floor for three hours). Additional safety and infection-control concerns include missing hand sanitizer stations and an unsecured front door kept open around the clock. Medication management issues are alleged in some reviews, including missed antibiotics and incorrect medications. These accounts portray a facility where staff consistency, supervision, and basic resident monitoring (vital checks, thermometers) are at times deficient.
Staff behavior and quality appear highly inconsistent across reviews. Many families and residents single out caring, friendly, and helpful staff who create a warm environment; others report rude, uncaring, or hostile staff — with one nurse (Tammy) named negatively and other reviewers using terms like "evil" or "hate-filled." This variability extends to clinical departments: some reviewers commend the rehab program and therapy staff, while others say therapy was misrepresented and the rehab department unhelpful. Communication and management responsiveness are recurrent concerns; reviewers complain about difficulty reaching leadership, voicemail issues, billing disputes, and a perception that management is money-focused. Visiting policies were described as restrictive by some, and maintenance inconsistencies were noted — a renovated building is reported by some, while others describe outdated equipment (hand-crank beds), holes around air units, or otherwise "nasty" conditions.
Dining and activities likewise provoke mixed reactions. While several reviewers appreciate the culinary team and activity programming, others condemn the food as awful, with cheap snacks and hard crackers. Activity programs are praised as a strength by multiple reviewers, helping create a pleasant daily life for long-term residents. Overall, the pattern suggests that individual experiences at Northside can vary dramatically depending on which staff are on duty, the unit in which a resident is placed, and the timeframe of the stay.
In summary, Northside Rehabilitation and Healthcare Center elicits polarized feedback. Concrete positives include recent renovations, a subset of highly dedicated and compassionate staff, active programming, and reported success stories in rehabilitation and long-term care. However, there are serious, recurrent concerns about staffing levels, neglectful incidents (overnight abandonment, poor hygiene care, delayed post-fall assistance), inconsistent clinical care (medication and therapy issues), security and infection-control lapses, and poor communication with families. For prospective residents and families, these reviews recommend careful due diligence: ask specific questions about staffing ratios (especially overnight), observe current infection-control and security measures, inquire about fall-response protocols and medication administration checks, verify who will provide therapy and how it is documented, and seek recent references from families of current long-term residents. The mixed reports about recent management and renovation changes suggest improvements may be underway, but the variability in experiences means families should monitor care closely and maintain regular contact when choosing this facility.
