The reviews for Ashland Place Health and Rehabilitation present a mixed but strongly polarized picture with some reviewers describing excellent short-term rehabilitation experiences and compassionate care, while others report serious concerns about long-term care, hygiene, and management. The most consistent positive theme is the facility's rehabilitation program: many reviewers praise physical, occupational, and speech therapy as excellent, professional, and effective. Admissions and administrative staff are frequently described as helpful and supportive, and several people recounted swift, reassuring intake experiences. Multiple reviewers also noted bright, attractive common areas, good security, recreational programming (game rooms, dominos, board games), a large outing van, and other amenities such as a piano in the lobby, which contribute to a pleasant atmosphere for some residents and visitors.
Nursing staff earn mixed but often positive comments: numerous reviewers called clinical staff caring, attentive, and compassionate—especially in short-term or end-of-life situations—saying staff sometimes became like family and provided excellent support. Private rooms and well-kept public spaces were mentioned repeatedly by those with positive experiences. Several reviews explicitly recommended the facility for rehab and returned praise for specific therapists and nurses.
Counterbalancing those positives are multiple, serious negative reports that point to recurring problems in housekeeping, infection control, and overall resident hygiene. Several reviewers reported urine-soaked or stained sheets, unbathed residents, crumbling diapers, and pest sightings including cockroaches in dressers. These descriptions rise to the level of safety and sanitation concerns and were among the most severe criticisms. Related to housekeeping, some reviewers said rooms and bathrooms were filthy or smelled bad, while others said the facility was immaculate—indicating substantial variability across units, shifts, or stays.
Operational and management issues are another recurring theme. Many negative reviews cite slow or indifferent management, overloaded or understaffed nursing shifts, and call-light delays. There are specific complaints about unprofessional behavior by clinicians (a rude doctor and unprofessional CNAs), breaches of privacy (staff talking about patients), and weekend operational lapses such as doors being closed. Maintenance problems and slow repairs were also mentioned, as were complaints about cafeteria staff and poor or unhealthy food choices. These items suggest inconsistent day-to-day execution and staffing challenges that affect resident experience.
A clear pattern emerges when contrasting short-term rehab stays versus longer-term residency: rehab and therapy-focused stays are generally described positively—effective therapy teams, good clinical care, and helpful admissions—whereas some long-term care reports are the source of most hygiene, staffing, and management complaints. This contrast suggests variability by unit type, by shift, or over time. The polarity of reviews—ranging from glowing recommendations to calls to avoid or shut down the facility—indicates inconsistent quality rather than uniformly excellent or uniformly terrible performance.
In summary, Ashland Place appears to offer strong rehabilitation services, compassionate care in many cases, and pleasant shared spaces and activities, but it also shows patterns of serious concern in housekeeping, pest control, staffing consistency, and management responsiveness according to multiple reviewers. Prospective residents and families should weigh the facility's strong therapy and admissions reputation against repeated reports of hygiene and staffing problems, and consider visiting in person, asking about unit-specific staffing and sanitation practices, and reviewing recent inspection records to verify current conditions before making decisions.
