Overall sentiment in the reviews of Park Manor Health and Rehabilitation, LLC is mixed but strongly polarized. A large portion of reviewers describe very positive experiences, praising the kindness, compassion, and responsiveness of staff, the effectiveness of rehabilitation services, and a warm, family-like atmosphere. These reviewers frequently call out attentive nurses and CNAs, good medication management, personalized attention (staff learning residents' names and anticipating needs), and engaging activities and decorations that contribute to a homelike environment. Leadership (DON, ADON, and administration) is often described as approachable, present, and professional, and several specific staff members (Lisa, Tamara, Monique, Gloria, Malone) are singled out for exceptional care. Many families report feeling informed and reassured, and some residents are described as happy and comfortable there.
However, a notable subset of reviews reports serious concerns that contrast sharply with the positive accounts. These negative reviews allege neglect, poor communication, safety lapses, and unprofessional or rude behavior by certain staff. Specific incidents include an injury attributed to improper equipment and claims of hospitalization following inadequate care. Several reviews describe significant hygiene and safety failures—wet sheets or clothes not being changed, overflowing toilets and water on floors, and basic monitoring (such as blood pressure checks) being missed. There are also allegations of staff yelling at residents and CNAs mishandling patients. These reports point to uneven standards of care and inconsistent oversight.
Facilities and environment receive mixed feedback. Many reviewers praise a clean, well-decorated space with festive activities and good sanitization, whereas others describe the facility as filthy and poorly maintained. Plumbing and cleanliness problems are specifically mentioned in the negative reviews, creating a concern about maintenance consistency. Dining receives similarly mixed reviews: some family members and residents enjoyed the meals, but others called the food poor or unacceptable and described residents being forgotten at dinner. A few reviewers noted small but impactful issues like missing TV remotes and other basic amenities.
Staffing, training, and responsiveness show a broad range of experiences. Numerous reviewers commend the nursing and rehab teams for knowledge, attention to pain management, and rehabilitation success — some even call the therapy 'amazing' and highly recommend the facility. Conversely, other reviewers report slow nurse response times, perceived undertraining, and poor attitudes. Communication is another divided theme: several families say staff were informative and kept them updated about changes, while other comments indicate poor communication, lack of empathy, and insufficient information during critical events.
In summary, Park Manor appears to provide excellent, compassionate care and strong rehabilitation for many residents, supported by engaged leadership and staff who go above and beyond. At the same time, there are recurring and serious complaints from other families about safety, hygiene, staff behavior, and inconsistency in care. The pattern suggests the facility can deliver high-quality care but may have vulnerabilities in training, supervision, and consistent operational oversight that lead to widely different experiences. Prospective residents and families would benefit from in-person visits, asking specific questions about staffing ratios, safety protocols, incident history, and how the facility addresses complaints to gauge whether the positive attributes are consistently applied.
