Overall sentiment in these reviews is highly polarized: a significant number of comments praise the staff, cleanliness, atmosphere, and recent improvements, while other reviews raise serious safety, care-quality, and management concerns. The positive reviews emphasize caring, enthusiastic staff; a clean facility and kitchen; visible improvements in appearance and staffing; and a friendly, social atmosphere where residents are laughing and talking. Several reviewers explicitly recommend the community, call it a "gem in a small town," and note that involvement from a new administrator and the owner portends a bright future.
However, the negative feedback is substantial and includes multiple serious allegations. Several reviews allege verbal abuse, disrespectful interactions with residents, neglect, and withholding of care. There are also specific claims of unsafe caregiving practices — including an allegation that CNAs used unsafe chemicals in bath water — and allegations of unlicensed medical practices. These complaints raise immediate safety and regulatory concerns and contrast sharply with the descriptions of caring staff in other reviews.
Staffing and responsiveness emerge as a consistent pain point in the negative accounts. Reviewers describe the facility as understaffed, note fear among families about calling the nurse, and report delays in assistance such as a two-hour wait for a bed transfer and general slow response times. Some reviews also describe administrative issues such as alleged wrongful terminations, which may be connected to turnover and the reported inconsistencies in care and supervision.
Perceptions of management are mixed and appear to be evolving. Several reviewers praise a new administrator and say the owner cares and is effecting positive change — improvements in staffing and the facility’s appearance are noted. At the same time, other reviewers call out poor management, wrongful terminations, and alleged unlicensed practices by administration. This suggests a facility in transition, with both credible reports of positive change and unresolved, potentially serious governance and safety issues.
Facilities and resident life are generally described positively by those who feel comfortable recommending the community. Cleanliness of the building and kitchen, friendly staff, and a lively resident atmosphere are repeated positives. Yet some reviewers contradict this with reports that rooms were not properly cleaned, indicating uneven performance in housekeeping or inconsistent standards across shifts/units.
In summary, these reviews portray a facility with clear strengths — personable staff, recent visible improvements, and an inviting resident atmosphere — but also significant and specific areas of concern centered on safety, care quality, staffing, and management practices. The pattern is one of mixed experiences: some families and residents are very satisfied and optimistic about the facility’s direction, while others report serious allegations that warrant prompt investigation. Prospective residents and families should weigh both sets of feedback, request up-to-date information on staffing levels, incident/complaint resolution processes, administrator tenure and turnover, staff training and licensing, and how the facility addresses and documents allegations of abuse or unsafe practices before making placement decisions.
