Overall sentiment about Cloverdale Manor is mixed but leans positive in quantity: a substantial number of reviews praise the staff, cleanliness, food, and clinical services such as wound care and therapy. Across many accounts residents and families describe nurses and CNAs as compassionate, attentive, and treating residents like family. Multiple reviewers report excellent interdisciplinary care, strong wound care teams, and helpful therapy departments, with several families explicitly recommending the facility and noting repeat positive respite stays. The dining experience is frequently described as delicious, and the facility’s environment is noted as clean and family-oriented.
However, amid the many positive testimonials there are several serious and recurring negative themes that merit attention. A number of reviews recount safety and clinical failures: reports of premature or unsafe discharges, staff dismissing symptoms (for example, cold, pale feet) and not investigating circulation problems, and consequential events such as blood clots, hospitalization after discharge, and at least one report of a heart attack during a rehab stay. These are not merely complaints about service quality but describe potentially severe lapses in clinical assessment, communication, and discharge planning. Several reviewers also describe inconsistency in care quality—where some residents receive exceptional, loving care while others experience neglect or minimal effort from staff.
Staffing and behavior concerns appear as another pattern in the negative feedback. Some reviewers specifically say staff can be overworked or the facility understaffed, leading to rushed or inadequate care and instances of poor or inhumane behavior by certain employees. Contrastingly, many other reviews highlight staff excellence, suggesting variability between shifts, units, or individual caregivers. Financial burden is mentioned by at least one reviewer as a concern tied to the perceived value of rehab services and whether a resident was ready to return home when discharged.
Taken together, the reviews paint a picture of a facility with clear strengths—compassionate nurses and CNAs, good wound care and therapy services, pleasant meals, and a clean, family-like atmosphere—as well as clear risks in consistency and safety. The positive reviews indicate that Cloverdale Manor can and often does deliver high-quality, compassionate care. The negative reviews, some describing severe clinical oversights, indicate there are gaps in clinical protocols, discharge decision-making, staff training or supervision, and staffing levels that have led to alarming outcomes for some residents.
For prospective families and residents this means weighing both sets of evidence: many current and former residents are highly satisfied and would recommend the facility, but there are credible reports of dangerous lapses. Families should consider asking the facility specific questions before admission: how discharge readiness is assessed, how circulation and wound concerns are escalated, staff-to-resident ratios by shift, supervision and training protocols, and how the facility communicates with families about clinical concerns. Management should be urged to investigate the serious adverse events described, audit clinical and discharge procedures, and address staffing and supervisory gaps to reduce variability and ensure that the positive aspects (compassionate staff, good wound care, clean environment, good food) are consistently delivered without compromising resident safety.
