Overall sentiment in these reviews is mixed, with strong praise for the caregiving staff and rehab services but significant and recurring concerns about cleanliness, facility upkeep, and operational coordination. The dominant positive theme is the quality and compassion of the staff. Multiple reviewers emphasize that CNAs and nursing staff are caring, invest extra time with residents, and provide consistent, reliable care often aided by low turnover. Specific examples include CNAs buying clothing and supplies for residents, spending extra time to ensure residents look and feel their best, and a memory wing and social services/payee services that are noted as compassionate supports. The rehab unit is repeatedly singled out as clean and effective, with reviewers describing wonderful rehab work and strong outcomes in that area.
Contrasting sharply with these strengths are pervasive cleanliness and maintenance problems in the nursing/residential sections. Several reviewers describe a foul odor of urine and feces, dirty hallways, and instances where residents appear unclean (drooling, feces on patients). These issues have caused embarrassment and horror for some family members. Reviewers note a visible disparity between the well-kept rehab unit and the less-maintained nursing areas — the rehab facility receives consistent praise for cleanliness and care, whereas the residential/nursing sections are described as 'not well kept' and older or less modern than other facilities.
Operational and logistical issues are another repeated theme. Families report slow responses to requests and poor coordination of services: for example, delayed provision or delivery of essential equipment such as walkers. These delays and coordination gaps appear to undermine trust and can negatively affect resident mobility and daily functioning. Additionally, the physical layout and traffic flow are concerns—visitors walking through nursing home areas have been noted, raising privacy and infection-control questions and contributing to family discomfort.
Management and facility image are called into question by the contrast between staff behavior and environmental conditions. Reviewers consistently praise the personal commitment and compassion of frontline staff, but the facility’s physical state and responsiveness suggest shortcomings in maintenance, logistics, and oversight. While some families say the experience is 'overall okay' and appreciate proximity to home and friendly staff, others are strongly disappointed by environmental conditions that they find unacceptable in a caregiving setting.
In summary, the facility appears to excel in human-centered care: staff are compassionate, consistent, and often go beyond job descriptions to support residents, and the rehab unit is a clear strength. Major areas that need attention are cleanliness and hygiene in the nursing/residential areas, timely provisioning of equipment, better coordination of services, and improved facility upkeep and layout management to protect privacy and reduce family distress. Addressing these operational and environmental failings while maintaining the strong caregiving culture would likely resolve the most serious complaints and align the facility’s physical environment with the high standard of staff performance described by reviewers.
