I toured with flexible scheduling and even an after-hours visit, and I'm very happy with our decision. The staff are warm, helpful and responsive, the community is clean and welcoming, and dining is tasty in a pleasant dining room. There are lots of activities, outings and amenities (pool, chapel, transportation), plus reliable maintenance and follow-up. Overall it feels like a family-like, well-run place I would recommend for active seniors.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
privacy and keys/procurement-control procedural concerns
Summary of reviews
The Citadel presents as a large, well‑appointed senior living campus with a broad set of amenities and an active social calendar. Common strengths cited include a warm, social resident population; a variety of on-site amenities such as a pool, chapel, salon, fitness areas and enclosed courtyards; and regular programming including games, crafts, live entertainment and scheduled outings. Apartment sizes and layouts vary from studio to larger two‑bedroom units; some buildings and units are newer and spacious while others show signs of age. Many families valued included services such as weekly housekeeping, linen service, transportation and on-site therapy.
Care and staffing show a clear bifurcation in the reviews. Frontline staff — caregivers, med techs, drivers and many activity staff — are frequently described as compassionate, responsive and familiar with residents’ preferences. The Wellness Center and therapy team receive positive mentions for rehabilitation and clinical support. At the same time, there are recurring operational concerns about inconsistent staffing levels, especially for assisted‑care needs, and variability in response time to alerts. Several accounts describe delays for non-urgent assistance and variability in bedside clinical coordination, which suggests uneven staffing allocation or protocol adherence across shifts.
Dining and housekeeping are areas of mixed feedback. Multiple reviewers praised chef-prepared meals, variety and large portions at times, while an overlapping set of comments noted declines in food quality, reduced menu options, saltiness or repetitive offerings. Changes in meal service and staffing (and occasional reductions or policy changes) appear to have influenced resident satisfaction over time. Housekeeping and sanitation are generally adequate in many parts of the campus, but some reviews note inconsistent cleaning, odor concerns in certain hallways, and isolated pest‑control or cleanliness issues that warrant inspection during a tour.
Activities and community life are strengths: there is a robust schedule and many residents find the program engaging and socially valuable. That said, activity relevance can vary by resident need — some independent residents find programming oriented more toward assisted‑care participants or rehabilitation schedules. Transportation services, outings, and resident‑run amenities (library, store) support social engagement and community independence.
Facility maintenance is characterized by prompt emergency response but slower handling of minor repairs. Physical plant issues also vary by building — some units have older appliances and need updating while others have been recently renovated. Management and leadership changes are a recurring theme. Many families contrast praise for frontline teams with concerns about leadership stability, inconsistent managerial follow‑through, and a shift in priorities after ownership changes. These management-level issues are also tied to complaints about billing practices, add‑on service charges, upsell pressure, and occasional communication gaps between departments.
Clinical coordination and safety processes merit careful review by prospective residents and families. The reviews include concerns about medication timing and documentation, delayed administration in some cases, and other coordination lapses. While several clinicians and nurses receive praise, the pattern suggests variability in clinical oversight and communication. Privacy and key‑control procedures were also flagged as procedural issues to clarify before move‑in.
Overall, The Citadel offers many of the conveniences and social benefits expected of a larger senior living community, with strong frontline staff and plentiful amenities. At the same time, recurring themes around staffing consistency, leadership turnover, dining consistency, clinical coordination and housekeeping/pest control indicate operational variability that can materially affect resident experience. Prospective residents and families would be well advised to tour multiple times, observe mealtime and activity periods, ask for recent staffing ratios and turnover data, review the contract and billing practices closely, inspect specific unit cleanliness and pest‑control history, and speak directly with current residents and frontline clinical staff about emergency response and medication protocols.
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Location
The Citadel Senior Living Community is located at 520 S Higley Rd, Mesa, AZ, 85206.
About The Citadel Senior Living Community
The Citadel Senior Living Community sits in Mesa, AZ, and is a non-profit, faith-based retirement community that offers independent living, assisted living, memory care, nursing and rehab, adult day care, and home health services, and there's home care for those who want to stay in their own homes but still need help and company. The campus is wheelchair-accessible and pet-friendly, with high-speed internet throughout, and has a relaxed, neighborly atmosphere where residents and staff get to know each other, so people tend to say everyone's friendly and helpful, and there's a lot of camaraderie among residents. There are studios, one-bedroom, and two-bedroom apartments and assisted living apartments include cozy, made beds, soft carpeting, windows with curtains, and some have a kitchenette, built-in shelves, and safety and handicap features like sprinklers and wide hallways that are easier to use with a walker or wheelchair. You'll find both private and shared rooms, and monthly leases don't require buy-in fees, so there's flexibility if plans change.
The grounds have shaded walkways, gardens, grassy courtyards, putting green, heated pool, Jacuzzi, and even an outdoor sitting area beneath lush trees where some like to spend time during cooler hours of the day. For indoor pastimes, there's a library with lots of books and soft seating, a recreation room with billiards and card tables, a fitness center, a game and activity room, and several cozy common spaces filled with couches, TVs, bookshelves, and decor where people can chat or relax. The main dining room is described as elegant with tables set with white linens and chandeliers, and some call the meals restaurant-quality. The community offers three daily meals with a focus on nutritious, quality ingredients, and the kitchen staff can handle dietary needs, so there are options for people with special requests or restrictions. There's also room service available.
Services cover a wide range including laundry, housekeeping, health and wellness programs, spiritual gatherings, arts and crafts, educational classes, and social activities running all day, with a monthly calendar packed with options like exercise classes, bridge, bingo, and special outings to restaurants, shopping areas, and local sights. There's an on-site pharmacy, bank, full-service salon and barbershop, and physical therapy available too, so residents have what they need without going far. For healthcare, the Citadel has LPNs available around the clock, registered nurses, licensed practical nurses, and certified nursing assistants all on-site. Medication management is included, and the staff coordinate with outside healthcare providers to support each resident's health and safety, with personalized care plans to match each person's needs.
Independent living at The Citadel means people can enjoy privacy and autonomy but still have help if chores or cooking become too much. Assisted living services are there for those who need help with bathing, dressing, mobility, or managing medicine. The memory care neighborhood supports people with Alzheimer's or dementia and includes therapies and activities tailored to them. Nursing care options help those who need more constant medical oversight. For people living at home, trained aides can provide non-medical companionship through the home care program. Transportation, including a shuttle bus and on-site parking, helps residents get to local spots or run errands, and there are regular outings for those who like to explore.
The Citadel focuses on comfort, safety, and independence, and there's a steady effort to make things feel homelike-there's cozy furniture in the gathering rooms, wide hallways, framed artwork on the walls, and spaces designed to be both safe and pleasant. There's a commitment to helping the wider community, with volunteer projects and outreach programs, and on Sundays, church services for several denominations are hosted right in the community. Residents have access to Wi-Fi, cable TV, washer-dryers, and caregiver community forums, and there are cybersecurity measures for privacy. People often mention that the staff are compassionate and attentive and the environment is cheerful and respectful, helping seniors feel like they belong and can keep as much freedom as they're able-with dignity and kindness a strong part of daily life.
People often ask...
The Citadel Senior Living Community offers competitive pricing, with rates starting at a cost of $4,513 per month.
The Citadel Senior Living Community offers independent living, assisted living, and memory care.
There are 36 photos of The Citadel Senior Living Community on Mirador.
Yes, The Citadel Senior Living Community allows residents to age in place and adjust their level of care as needed.
The full address for this community is 520 S Higley Rd, Mesa, AZ 85206.
No, The Citadel Senior Living Community does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Investigated the complaint and identified violations related to resident alert systems, including a nonfunctional pendant and lack of room bells; noted as repeat deficiencies.
R9-10-814.ER9-10-814.E. Personal Care Services E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
R9-10-815.E.1-2R9-10-815.E.1-2. Directed Care Services E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or 2. An assisted living facility has im
19 Mar 2026Complaint
19 Mar 2026Complaint
Identified violations related to medication administration and documentation during a complaint investigation under a settlement agreement.
R9-10-811.C.14R9-10-811.C.14. Medical Records C. A manager shall ensure that a resident’s medical record contains: 14. Documentation of the resident’s refusal of a medication, if applicable;
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
03 Mar 2026Complaint
03 Mar 2026Complaint
Found no deficiencies across the complaints investigated on March 2-3, 2026.
06 Feb 2026Monitoring
06 Feb 2026Monitoring
Verified the plan of correction was accepted for all citations; no deficiencies were cited.
06 Feb 2026Monitoring
06 Feb 2026Monitoring
Found no deficiencies cited.
02 Feb 2026Complaint
02 Feb 2026Complaint
Investigated the complaints and found no deficiencies.
09 Jan 2026Complaint
09 Jan 2026Complaint
Found no deficiencies after investigating the complaint.
10 Dec 2025Monitoring
10 Dec 2025Monitoring
Identified deficiencies in tuberculosis infection control documentation and pest management, indicating noncompliance with a settlement term.
R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10
R9-10-820.A.1.aR9-10-820.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
01 Dec 2025Complaint
01 Dec 2025Complaint
Investigated complaints and found no deficiencies.
17 Nov 2025Complaint
17 Nov 2025Complaint
Investigated a complaint and identified multiple deficiencies tied to the settlement terms, including invalid CPR certification, incomplete service plans, failure to follow care plans, lack of resident dignity, medication administration irregularities, and unsanitary premises.
R9-10-806.A.10R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: c The amount, type, and frequency of assisted living services and ancillary services bei
R9-10-808.C.1.a-gR9-10-808.C.1.a-g. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident’s service plan; b. Is only assigned to provide the assisted living services the caregiver or assistant caregiver has the
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-817.B.3.a-cR9-10-817.B.3.a-c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under the direction of a medical practitioner, b. Is administered in compliance wi
R9-10-820.A.1.aR9-10-820.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
04 Nov 2025Modification
04 Nov 2025Modification
Found no deficiencies. Completed an off-site desktop review to change the licensed capacity from 150 directed care beds to 36 directed care beds and 114 personal care beds.
18 Sept 2025Complaint
18 Sept 2025Complaint
Identified multiple deficiencies showing noncompliance with the settlement agreement terms after a complaint investigation.
R9-10-806.A.8.a-bR9-10-806.A.8.a-b. Personnel A. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculo
R9-10-806.A.10R9-10-806.A.10. Personnel A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident’s date of occupancy, and 2. As specified in R9-10
R9-10-808.A.3.fR9-10-808.A.3.f. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 3. Includes the following: f. For a resident who will be storing medication in the resident’s bedroom or residentia
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-815.C.3R9-10-815.C.3. Directed Care Services C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 3. Cognitive stimulation and activities to maximize functioning;
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-817.B.3.cR9-10-817.B.3.c. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: c. Is documented in the resident’s medical record.
R9-10-821.C.3.a-gR9-10-821.C.3.a-g. Physical Plant Standards C. A manager shall ensure that: 3. A resident bathroom provides privacy when in use and contains: a. A mirror; b. Toilet tissue for each toilet; c. Soap accessible from each sink; d. Paper towels in a dispenser or a mechanical air hand dryer for a bathroom
05 Aug 2025Complaint
05 Aug 2025Complaint
Investigated the complaints and found no deficiencies.
21 Jul 2025Complaint
21 Jul 2025Complaint
Investigated the complaint and found no deficiencies. No violations cited.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated the complaint and found no deficiencies.
01 Jul 2025Complaint
01 Jul 2025Complaint
Identified deficiencies related to emergency notification after medical incidents and documentation of preventive actions, as well as cleaning practices. These findings pose health and safety risks to residents.
R9-10-819.D.1R9-10-819.D.1. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident’s emergency contact and primary care p
R9-10-819.D.2.a-fR9-10-819.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
R9-10-820.A.1.aR9-10-820.A.1.a. Environmental Standards A. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
18 Jun 2025Complaint
18 Jun 2025Complaint
Investigated the complaint and found no deficiencies.
16 Jun 2025Monitoring
16 Jun 2025Monitoring
Confirmed no deficiencies cited after an on-site review.
19 May 2025Complaint
19 May 2025Complaint
Found no deficiencies.
02 May 2025Complaint
02 May 2025Complaint
Found no deficiencies.
21 Apr 2025Complaint
21 Apr 2025Complaint
Investigated and identified non-compliance with a settlement agreement across multiple areas, including medication documentation, exploitation investigation, service plans, elopement safeguards, menu posting, incident follow-up, chemical storage, and bathroom privacy.
R9-10-120.F.4.a-cR9-10-120.F.4.a-c. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid
R9-10-803.J.1-6R9-10-803.J.1-6. Administration J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the m
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administratio
R9-10-815.F.2.a-cR9-10-815.F.2.a-c. Directed Care Services F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased p
R9-10-817.A.1.a-eR9-10-817.A.1.a-e. Food Services A. A manager shall ensure that: 1. A food menu: a. Is prepared at least one week in advance, b. Includes the foods to be served each day, c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served, d. Includes any food subst
R9-10-818.D.2.a-fR9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
R9-10-819.A.11R9-10-819.A.11. Environmental Standards A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to resi
R9-10-820.C.3.a-gR9-10-820.C.3.a-g. Physical Plant Standards C. A manager shall ensure that: 3. A resident bathroom provides privacy when in use and contains: a. A mirror; b. Toilet tissue for each toilet; c. Soap accessible from each sink; d. Paper towels in a dispenser or a mechanical air hand dryer for a bathroom
17 Apr 2025Complaint
17 Apr 2025Complaint
Investigated a complaint and identified a deficiency under a regulatory rule.
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
24 Feb 2025Complaint
24 Feb 2025Complaint
Found no deficiencies after investigating the complaint.
24 Dec 2024Complaint
24 Dec 2024Complaint
Investigated the complaints and found no deficiencies.
02 Dec 2024Complaint
02 Dec 2024Complaint
Found deficiencies in medication administration practices and recordkeeping after a review and interview. Four residents had medications not administered per orders, with missing or unclear orders and incomplete documentation.
R9-10-807.B.1.a-bB. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisor
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
04 Nov 2024Complaint
04 Nov 2024Complaint
Investigated the complaint and found no deficiencies.
21 Oct 2024Complaint
21 Oct 2024Complaint
Investigated and found that the licensee failed to meet a settlement agreement term, with deficiencies in documentation, care documentation, and medication administration.
R9-10-807.B.1.a-bB. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisor
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
09 May 2024Complaint
09 May 2024Complaint
Found no deficiencies after investigating the specified complaints.
29 Mar 2024Complaint
29 Mar 2024Complaint
Investigated complaints on March 29, 2024 and found no deficiencies.
06 Feb 2024Complaint
06 Feb 2024Complaint
Investigated and found that a resident's bedroom lacked a bell or alert system to notify staff, posing a safety risk.
R9-10-814.EE. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
19 Jan 2024Complaint
19 Jan 2024Complaint
Investigated several complaints. Found deficiencies in service plans, documentation of services, memory care area security, and garbage storage.
R9-10-808.A.3.cA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-adm
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-819.A.1.bA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
30 Aug 2023Complaint
30 Aug 2023Complaint
Investigated the complaints and identified multiple deficiencies across staff training, resident tracking, medication management, service plan documentation, wandering safety, and cleaning/infection control.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-803.C.1.mC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: m. Cover methods by which the assisted living facility is aware of the general or specific whereabouts of a resident, based on the level of ass
R9-10-808.A.3.a-fA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments; b. The level
R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
R9-10-815.F.1F. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 1. Policies and procedures are established, documented, and implemented that ensure the safety of a resident who may wander;
R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
R9-10-819.A.1.bA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated and identified a deficiency where the manager did not document suspected abuse or neglect, take action, or report as required.
R9-10-803.J.3.a-cJ. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 3. Document: a. Th
07 Aug 2023Complaint
07 Aug 2023Complaint
Identified multiple deficiencies including incomplete staff fall prevention training, delayed updates to resident service plans after changes, lack of documentation of provided services, missing medication orders in records, and medications not administered or documented per orders.
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-808.A.4.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): a. No later than 14 calendar days after a significant change in the resident's physic
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-811.C.12C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
R9-10-816.B.3.a-cB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: a. Is administered by an individual under direction of a medical practitioner, b. Is administered in compliance with a medication order, and c. Is documented
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Mirador Living is not affiliated with the owner or operator(s) of The Citadel Senior Living Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Citadel Senior Living Community directly. There is no cost for this service. We are compensated by the community you select.
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