I'm very pleased with our experience here. The staff are warm, attentive and hands-on, the facility is exceptionally clean and well organized, and the roomy apartments feel like home. There's a good mix of activities, pet-friendly options, and a convenient location near family-my mom is comfortable in memory care. I would recommend this community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Management transparency and billing-practices concerns
Maintenance and safety-practice inconsistencies
Affordability and rate-increase pressures for fixed-income residents
Insufficient night staffing and coverage
Summary of reviews
Reviews of Brookdale Desert Ridge present a mixed but coherent pattern: many families and visitors describe a clean, well-appointed facility with compassionate direct-care staff and a broad set of amenities, while recurring operational issues create uneven experiences for residents.
Care and staff: Numerous accounts emphasize warm, helpful caregivers, attentive nurses and med‑techs, and staff who create a family‑like atmosphere in both assisted-living and memory‑care settings. These positive assessments are tempered by recurring concerns about staffing consistency. Reviewers cite high turnover, short staffing (particularly at night), and variability in response times to call buttons and family inquiries. There are also several descriptions that indicate gaps in medication handling and coordination; while many families experienced responsive clinical staff, others described medication-management and communication lapses that merit specific inquiry during a tour.
Dining and housekeeping: Opinions on food and dining are polarized. Some residents and visitors praise tasty meals, snack availability, and the ability to dine with family members; others describe limited menu variety, occasional poor meal quality, and unmet dietary accommodations. Housekeeping is often commended for cleanliness and upkeep of public areas, but accounts also point to variability in housekeeping coverage and sanitation issues in certain areas, including intermittent odor and pest-control concerns. Prospective families should clarify housekeeping schedules and menu options before committing.
Activities and social life: The facility offers a wide range of programming — exercise classes, arts and crafts, live music, bingo, outings to stores and casinos, church services, and dedicated memory‑care activities. When programming is staffed and scheduled, reviewers describe an active, engaging calendar; however, several reviews note that activities can be inconsistent or cancelled when staffing is limited. Ask for a current activity calendar and observe a scheduled program during a visit.
Facilities and safety: Many reviewers praise the interior design, apartment options (studios through two‑bedroom units with kitchenettes), and amenities such as theater rooms, salon, gym, and outdoor seating. At the same time, some comments raise maintenance and safety questions — broken locks, elevator repairs, shower‑lift accessibility concerns, and questions about evacuation procedures for wheelchair users. Verify maintenance responsiveness and safety protocols (including emergency call systems and response expectations) during a tour.
Management and administrative patterns: Experiences with leadership are mixed. Several families commend directors and front‑office staff for helpful, informative admissions and visible improvements under new leadership. Conversely, other reviewers describe limited management transparency, billing disputes, concerns about corporate priorities, and rate increases that strain fixed incomes. There are isolated accounts of refund and billing problems; prospective residents should review contracts, refund policies, and recent financial communications carefully.
Notable patterns and recommendations: The overall picture is one of strong frontline staff and good physical assets, offset by operational variability linked to staffing levels, management consistency, and service execution. Prospective residents and families should schedule an in‑person visit during mealtime and an activity period, ask about current staffing ratios and turnover, review medication‑management procedures, inspect housekeeping schedules, confirm menu options and dietary accommodations, and obtain written details on fees, rate‑increase policies, and refund terms. Speaking with current residents and families and reviewing recent inspection or licensing records can help clarify whether the facility’s strengths are consistently delivered for the unit or neighborhood you are considering.
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Location
Brookdale Desert Ridge is located at 4050 E Bluefield Ave, Phoenix, AZ, 85032.
About Brookdale Desert Ridge
Brookdale Desert Ridge offers a wide range of senior living options all on one campus, including independent living, assisted living, memory care for Alzheimer's and dementia, skilled nursing, home health, and hospice care, so people can stay in the same community even as their needs change over time, and folks find that this place has everything from private and semi-private studios to one-bedroom and two-bedroom apartments, all with things like private bathrooms, kitchenettes, cable, Wi-Fi, and plenty of natural light, and there are room sizes anywhere between 320 and 750 square feet, so you get a choice whether you want a cozy spot or something larger. The place is pet-friendly, which means residents don't have to give up their dog or cat, and everyone can take walks along landscaped grounds, garden, or sit on outdoor patios, and there are little touches everywhere like a library, fitness center, game/card rooms, meditation spaces, music and arts areas, and even a community bistro and general store, which helps the place feel a lot like a small town.
Their assisted living team is on site 24/7 to help with things like dressing, showering, medication management, grooming, and even helping people who need a hand with walking or using wheelchairs, and they've got both male and female residents with friendly staff who help out but still respect a person's independence, plus there are scheduled visits from doctors, physical therapists, and occupational therapists, and nurses on staff at all times to keep health in check. Brookdale Desert Ridge also has a secure memory care area with a person-centered approach, so residents living with memory loss still get specialized care, structure, and activities to help keep them engaged and as comfortable as possible, and families know there's extra safety with round-the-clock monitoring. Housekeeping, laundry, and yard maintenance are included, which means people don't have to worry about chores anymore, and the place has its own emergency alert system and security checks to keep residents safe.
Meals here come from a professional chef in a restaurant-style dining room, where there's bistro seating and menus with choices for different diets, including vegetarian and low-sodium options, and people can get snacks or room service if they'd rather not join the big dining area, so nobody goes hungry or has to eat food that doesn't suit them. The social calendar at Brookdale Desert Ridge is always full, with daily events, group outings, trips to places around Phoenix, and even special activities set up based on what residents want-like poker games, musical groups, Tai Chi, book clubs, gardening, and story time, and there are devotional services, cultural programs, and educational events too, plus things like scheduled game nights, movie times, and crafts, so people always have something to do and somebody nearby to talk to.
Care plans get made with the resident's needs in mind, changing as they do, and there are options for folks who just want some help now and again (like with home health, respite care, or companion aides for doctor visits), and others who need more support, plus the staff gets ethics training and keeps a close eye on the details like medication, physical health, and making everyone comfortable, while medical services like blood work or medication administration happen right onsite for quicker results. The building itself is single-story, which makes getting around much easier for people who don't want to deal with stairs, and there's transportation available for shopping, doctor appointments, or social trips, with parking for residents and their guests.
Pets are welcome, there's no smoking in the buildings, and the staff will help with VA benefits or financial planning if needed, and families find comfort knowing that hospice care, skilled nursing, long-term care, and home health options are all available here, so moving again probably won't be necessary later on. Brookdale Desert Ridge keeps a peaceful atmosphere with natural light and cheerful staff, and many residents say the place feels a bit like summer camp with group meals, activity calendars, and shared spaces for conversation, so people don't feel isolated or stuck in their rooms.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Desert Ridge offers competitive pricing, with rates starting at a cost of $4,561 per month.
Brookdale Desert Ridge offers assisted living and memory care.
There are 19 photos of Brookdale Desert Ridge on Mirador.
The full address for this community is 4050 E Bluefield Ave, Phoenix, AZ 85032.
No, Brookdale Desert Ridge does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.
Found no deficiencies during the on-site investigation.
07 Jan 2026Complaint
07 Jan 2026Complaint
Identified violations involving chemical restraint of a resident and improper medication administration, indicating concerns about resident dignity and safety.
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-810.B.2.iR9-10-810.B.2.i. Resident Rights B. A manager shall ensure that: 2. A resident is not subjected to: i. Restraint;
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
15 Dec 2025Complaint
15 Dec 2025Complaint
Found failures to treat a resident with dignity and to ensure an alert mechanism was available in a bedroom used for personal care.
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-814.ER9-10-814.E. Personal Care Services E. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident’s needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
16 Sept 2025Complaint
16 Sept 2025Complaint
Found no deficiencies.
30 Jul 2025Complaint
30 Jul 2025Complaint
Found failures in reporting a resident’s self-injury to the Department within the required two working days. Found ongoing lapses in medication administration documentation and order compliance, and failure to notify the PCP after an incident.
R9-10-803.K.2R9-10-803.K.2. Administration K. A manager shall provide written notification to the Department of a resident’s: 2. Self-injury, within two working days after the resident inflicts a self-injury that requires immediate intervention by an emergency services provider.;
R9-10-811.C.13.a-dR9-10-811.C.13.a-d. Medical Records C. A manager shall ensure that a resident’s medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: a. The date and time of administ
R9-10-817.B.3.bR9-10-817.B.3.b. Medication Services B. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
R9-10-819.D.1R9-10-819.D.1. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident’s emergency contact and primary care p
07 Jul 2025Complaint
07 Jul 2025Complaint
Found deficiencies involving failure to follow service plans for incontinence care and failure to treat a resident with dignity and respect.
R9-10-808.C.1.aR9-10-808.C.1.a. Service Plans C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident’s service plan;
R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
11 Apr 2025Complaint
11 Apr 2025Complaint
Identified deficiencies cited under two administrative rules.
R9-10-803.C.1.gC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: g. Cover how a caregiver will respond to a resident's sudden, intense, or out-of-control behavior to prevent harm to the resident or another in
R9-10-803.J.1-6J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable,
11 Apr 2025Complaint
11 Apr 2025Complaint
Identified numerous deficiencies cited against the operation, spanning multiple statutes and rules.
A.R.S. § 36-420.B.236-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident w
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-803.A.5A. A governing authority shall: 5. Review and evaluate the effectiveness of the quality management program at least once every 12 months;
R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-803.J.5.dJ. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 5. Initiate an inv
R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
R9-10-806.A.5.cA. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: c. Ensure the health and safety of a resident;
R9-10-806.A.7A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-806.A.9A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
R9-10-807.A.1-2A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
R9-10-808.A.3.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
R9-10-808.A.4.b.iiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: ii. At least once every six months for a resident receiving personal c
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-811.C.17C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
R9-10-814.F.1F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections;
R9-10-815.B.1B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
R9-10-815.C.7C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 7. Coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the
R9-10-817.C.5C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 5. A refrigerator used by an assisted living facility to store food or medication contains a thermometer, accurate to plus or minus 3° F, placed at the warmest part of the refrigerator;
R9-10-817.C.7C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 7. Tableware, utensils, equipment, and food-contact surfaces are clean and in good repair.
R9-10-818.A.5.aA. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
R9-10-818.D.2.fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the futur
R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
R9-10-113.A.2.cR9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implement
R9-10-120.F.4.a-cR9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be p
07 Mar 2025Complaint
07 Mar 2025Complaint
Identified deficiencies where two residents' written service plans did not specify the amount, type, and frequency of services provided, including night checks, with related documentation missing.
R9-10-808.A.3.cR9-10-808.A.3.c. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administratio
31 Dec 2024Complaint
31 Dec 2024Complaint
Found no deficiencies.
22 Oct 2024Complaint
22 Oct 2024Complaint
Found no deficiencies. On-site investigation conducted on October 22, 2024.
24 Sept 2024Complaint
24 Sept 2024Complaint
Found no deficiencies.
21 Aug 2024Complaint
21 Aug 2024Complaint
Found no deficiencies related to the complaint.
09 Aug 2024Complaint
09 Aug 2024Complaint
Identified a deficiency where written service plans were not signed and dated by the resident or representative, the manager, and the reviewing nurse or medical practitioner for two service plans dated December 12, 2023 and June 16, 2024.
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
07 Aug 2024Complaint
07 Aug 2024Complaint
Found deficiencies in behavioral safety policies and in abuse reporting; actions to separate residents and to report suspected abuse were not documented.
R9-10-803.C.1.gC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: g. Cover how a caregiver will respond to a resident's sudden, intense, or out-of-control behavior to prevent harm to the resident or another in
R9-10-803.J.1-6J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable,
29 Jul 2024Complaint
29 Jul 2024Complaint
Found multiple deficiencies across care, safety, infection control, and governance, including failing to provide first aid after a fall, inadequate training and documentation, and incomplete service plans and records.
A.R.S. § 36-420.B.236-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident w
A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
R9-10-803.A.5A. A governing authority shall: 5. Review and evaluate the effectiveness of the quality management program at least once every 12 months;
R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-803.J.5.dJ. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 5. Initiate an inv
R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
R9-10-806.A.5.cA. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: c. Ensure the health and safety of a resident;
R9-10-806.A.7A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
R9-10-806.A.9A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
R9-10-807.A.1-2A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10-113.
R9-10-808.A.3.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional conditions or impairments;
R9-10-808.A.4.b.iiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: ii. At least once every six months for a resident receiving personal c
R9-10-808.A.5.a-dA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative; b. The manager; c. If a review is required in subsection (A)(3)(d), the
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
R9-10-811.C.17C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
R9-10-814.F.1F. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving personal care services includes: 1. Skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections;
R9-10-815.B.1B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
R9-10-815.C.7C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes: 7. Coordination of communications with the resident's representative, family members, and, if applicable, other individuals identified in the
R9-10-817.C.5C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 5. A refrigerator used by an assisted living facility to store food or medication contains a thermometer, accurate to plus or minus 3° F, placed at the warmest part of the refrigerator;
R9-10-817.C.7C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 7. Tableware, utensils, equipment, and food-contact surfaces are clean and in good repair.
R9-10-818.A.5.aA. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
R9-10-818.D.2.fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the futur
R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
R9-10-113.A.2.cR9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implement
R9-10-120.F.4.a-cR9-10-120. Opioid Prescribing and Treatment F. For a health care institution where opioids are administered as part of treatment or where a patient is provided assistance in the self-administration of medication for a prescribed opioid, including a health care institution in which an opioid may be p
23 Aug 2023Complaint
23 Aug 2023Complaint
Found multiple deficiencies related to fingerprint clearance compliance, abuse reporting, staff credential verification, training, documentation of services, disaster drills, and timely medical provider notifications.
R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
R9-10-803.J.1-6J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 1. If applicable,
R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
R9-10-808.C.1.gC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: g. Documents the services provided in the resident's medical record; and
R9-10-818.A.4A. A manager shall ensure that: 4. A disaster drill for employees is conducted on each shift at least once every three months and documented;
R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
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