Pricing ranges from
    $3,300 – 5,695/month

    Silver Birch of Midtown

    4000 N 3rd Ave, Phoenix, AZ 85013
    • Independent Living
    • Assisted Living
    • Memory Care

    Bright, clean, caring memory-care community

    I live here and I'm very pleased - bright, clean, centrally located with sunny open spaces and a lovely south-facing window view of downtown. The staff are phenomenal, genuinely caring and know residents' quirks; clinical and on-call medical teams are responsive. Meals are delicious, activities (on- and off-site), salon and gym are excellent, and the memory-care program feels first-class - it truly feels like home and I'd gladly recommend it.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.85·(55)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      3.6
    • Meals

      3.6
    • Amenities

      3.9
    • Value

      3.0

    Pros

    • compassionate and attentive caregiving staff
    • staff familiarity with residents’ names and preferences
    • home-like, welcoming atmosphere
    • well-maintained, clean common areas
    • restaurant-style dining with varied menus
    • apartment-style one-bedroom suites with living area
    • scenic valley and downtown views
    • bright, sunny activity and arts rooms
    • on-site salon and personal-care services
    • regularly scheduled activities and off-site outings
    • onsite amenities including a cinema, gym, and salon
    • on-call medical support and accessible clinical team
    • flexible dining and mealtime options
    • timely room cleaning and trash removal
    • financially competitive pricing options

    Cons

    • inconsistent staffing levels and frequent short-staffing
    • delays in call-light response and emergency attendance
    • gaps in medication administration and medication controls
    • insufficient family notification and clinical communication
    • inconsistent adherence to dietary restrictions and meal accommodations
    • cleanliness and odor concerns in some areas
    • equipment and safety-maintenance gaps
    • variability in management professionalism and communication
    • limited or underutilized exercise and activity space
    • limited dementia-care capacity and behavioral-support gaps
    • allegations of serious staff misconduct and deficient incident response

    Summary of reviews

    Silver Birch of Midtown elicits strongly mixed impressions. Many residents and families praise the day‑to‑day caregiving team: staff are frequently described as attentive, familiar with resident preferences, and effective at creating a home‑like, welcoming environment. The facility’s public areas are often characterized as clean, bright, and well‑maintained, with sunny arts-and-crafts spaces, pleasant dining rooms, and views of the valley or downtown. Apartment-style one‑bedroom suites with living areas, roll‑in showers, an on‑site salon, and a range of amenities (cinema, gym, activity rooms) are cited as notable strengths, as are regular activity calendars and both on- and off-site outings.

    Dining receives mixed but substantial positive comment: many residents enjoy restaurant-style meals and find the cuisine appealing, and the dining program offers flexibility and multiple meal choices. However, reviewers also describe inconsistencies in meal execution — notably problems with adherence to dietary restrictions and seasoning levels — which suggest opportunities to strengthen kitchen-to-care coordination for special diets and snack/soup handling policies.

    Operational weaknesses form a consistent theme. Staffing levels and responsiveness are recurrent concerns: reviewers report prolonged call‑light response times, delays in emergency attention, and periods of skeleton staffing that affect routine care and laundry/housekeeping services. There are repeated accounts indicating gaps in medication administration and follow‑through on clinical tasks, as well as instances of equipment or safety‑maintenance issues (e.g., bed controls, plugs, bathing safety). Family communication and clinical notification protocols also appear inconsistent, with reports of delayed or absent updates when a resident requires hospitalization or urgent evaluation.

    Management and culture are areas of polarity. Several reviews commend recent leadership changes and describe a positive trajectory, improved communication, and an engaged clinical team. Conversely, other families describe significant concerns about management tone, staff professionalism, and internal communication breakdowns. There are also serious, individual allegations of staff misconduct and inadequate incident response; these accounts stand apart from operational complaints and suggest the need for transparent, documented incident investigations and corporate oversight when such matters arise.

    In summary, Silver Birch of Midtown offers appealing physical accommodations, many dedicated frontline caregivers, and an active programming schedule that suits residents seeking a community feel and apartment living. Prospective residents and families should weigh those strengths against documented operational risks: variable staffing and responsiveness, occasional clinical and dietary execution issues, and uneven management communication. A careful tour, specific questions about staffing ratios, medication and dietary protocols, incident reporting procedures, and recent state survey or corporate follow‑up on serious allegations would help families assess whether current conditions meet their needs and safety expectations.

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    Location

    Map showing location of Silver Birch of Midtown

    Silver Birch of Midtown is located at 4000 N 3rd Ave, Phoenix, AZ, 85013.

    About Silver Birch of Midtown

    Silver Birch of Midtown sits in Phoenix, Arizona, and offers assisted living and memory care for seniors who need help with daily activities like bathing, dressing, or medication management, and folks find peace of mind knowing there's 24/7 nursing care and staff around the clock. The building's been recently renovated, making for a modern space that's bright and welcoming, and it's part of a well-known group of assisted living facilities meeting high standards and backed by respected accreditations. There's a mix of apartments-Studio, 1 Bedroom, and 2 Bedroom options-all with walk-in showers, kitchenettes, storage units, individual air and heat controls, and plenty of space to make comfortable. Residents can enjoy walking paths in beautifully landscaped outdoor spaces, sit out on the patio, take in some fresh air, or maybe just enjoy the scenery. Meals come three times a day plus snacks, all made in a restaurant-style dining room, with menus that aim to please, and for those who like to mingle, there's a lounge, library, and media center for movies or guest speakers, plus plenty of cards, games, billiards, and organized social events. Folks wanting to stay active find a fitness center, a wellness and therapy center, and a range of physical and art programs, while the beauty and barber shop takes care of personal grooming needs. Seniors have access to housekeeping, laundry service, community outings using transportation services, and individual mailboxes for personal deliveries. Silver Birch of Midtown also has secured memory care units for those needing Alzheimer's or dementia care, and nurse consultations and regular health checks help keep everyone on track. There's even a multipurpose room for gatherings, an art room with supplies, a billiard and game room for leisure, and plenty of communal activity rooms, plus a dedicated staff offering support, helping folks to get to meals, activities, or just offering a steady hand when needed. The community holds to Equal Housing Opportunity and ADA standards, making it friendly for all, and it belongs to a larger network of Silver Birch communities with a reputation for compassionate and supportive senior care.

    People often ask...

    Silver Birch of Midtown offers competitive pricing, with rates starting at a cost of $3,300 per month.

    Silver Birch of Midtown offers independent living, assisted living, and memory care.

    There are 1 photos of Silver Birch of Midtown on Mirador.

    Yes, Silver Birch of Midtown allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 4000 N 3rd Ave, Phoenix, AZ 85013.

    No, Silver Birch of Midtown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000Wo7RoAAJ
    StatusActive
    Facility typeAssisted Living Center
    License classActive
    Capacity165 residents
    Licensee3RD INDIAN SCHOOL OPERATIONS, LLC
    EffectiveMarch 13th, 2018
    ExpiresFebruary 28th, 2027
    View the official license record

    Inspection Reports

    20

    Reports

    72

    Citations

    20

    Complaints

    3

    Years

    22 Apr 2026Complaint
    Found no deficiencies.
    13 Apr 2026Complaint
    Investigated the complaints and found no deficiencies.
    07 Oct 2025Complaint
    Investigated the complaint and found no deficiencies.
    01 Aug 2025Complaint
    Found no deficiencies after the on-site investigation of the complaints.
    27 Jun 2025Complaint
    Found no deficiencies in the complaints investigated on June 27, 2025.
    17 Jun 2025Complaint
    Investigated complaints on June 17, 2025 and found no deficiencies.
    10 Jun 2025Complaint
    Found that a resident's service plan did not include documentation of medical/health problems, such as UTIs, as reflected in other records.
    • R9-10-808.A.3.aR9-10-808.A.3.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: a. A description of the resident's medical or health problems, including physical, behavioral, cognitive, or functional condition
    23 May 2025Complaint
    Found no deficiencies during the on-site investigation of the complaint.
    07 Apr 2025Complaint
    Found no deficiencies.
    29 Jan 2025Complaint
    Investigated the complaints AZ00222535, AZ00222479, and AZ00022212. Found no deficiencies.
    30 Dec 2024Complaint
    Investigated complaint and found a deficiency where staff did not provide first aid to a resident who fell and appeared uninjured, instead waiting and calling 911.
    • A.R.S. § 36-420.B.236-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident w
    12 Nov 2024Complaint
    Investigated the complaint and found no deficiencies.
    24 Oct 2024Complaint
    Investigated the complaint and found deficiencies involving failing to provide emergency responder documentation, inadequate egress control for memory care, and incomplete incident reporting for a resident emergency.
    • A.R.S. § 36-420.04.D36-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document D. An assisted living center or assisted living home shall maintain a copy of the document provided to the emergency responder and documentation of the actions required by subs
    • R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo
    • R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
    17 Sept 2024Complaint
    Investigated multiple deficiencies across behavioral care planning, safety policies, evacuation documentation, infection control, dining, and waste management. These gaps posed safety risks to residents.
    • R9-10-803.C.1.gC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: g. Cover how a caregiver will respond to a resident's sudden, intense, or out-of-control behavior to prevent harm to the resident or another in
    • R9-10-808.A.3.e.i.1-4A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: e. For a resident who requires behavioral care: i. Any of the following that is necessary to provide assistance with the resident's psychosocial interactions to
    • R9-10-808.A.3.e.iiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: e. For a resident who requires behavioral care: ii. Review by a medical practitioner or behavioral health professional; and
    • R9-10-808.C.1.aC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident's service plan;
    • R9-10-818.A.6.a-eA. A manager shall ensure that: 6. Documentation of each evacuation drill is created, is maintained for at least 12 months after the date of the evacuation drill, and includes: a. The date and time of the evacuation drill; b. The amount of time taken for employees and residents to evacuate the assis
    • R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
    • R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
    29 May 2024Complaint
    Investigated complaints and identified several deficiencies: a resident was left in a hot room with a nonworking AC for days; medications were not administered as ordered; a controlled substance lacked proper inventory; and cooling temperatures were not maintained.
    • R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    • R9-10-816.F.3.dF. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: d. Storing, inventorying, and dispensing controlled substances.
    • R9-10-819.A.4A. A manager shall ensure that: 4. Heating and cooling systems maintain the assisted living facility at a temperature between 70° F and 84° F at all times, unless individually controlled by a resident;
    01 May 2024Complaint
    Investigated multiple complaints and found deficiencies in first aid, fall recovery, staff training, incident reporting, staffing, infection control, elopement security, dignity, and housekeeping.
    • A.R.S. § 36-420.B.236-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident w
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
    • R9-10-806.A.5.a-cA. A manager shall ensure that: 5. An assisted living facility has a manager, caregivers, and assistant caregivers with the qualifications, experience, skills, and knowledge necessary to: a. Provide the assisted living services, behavioral health services, behavioral care, and ancillary services in
    • R9-10-806.A.7A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
    • R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
    • R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
    • R9-10-806.C.1.bC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and
    • R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
    • R9-10-814.EE. A manager shall ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available and accessible in a bedroom or residential unit being used by a resident receiving personal care services.
    • R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo
    • R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
    • R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
    • R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
    31 Jan 2024Complaint
    Identified multiple deficiencies related to incident reporting, caregiver verification, staffing documentation, and resident safety.
    • R9-10-803.C.1.wC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: w. Cover a quality management program, including incident report and supporting documentation;
    • R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
    • R9-10-806.A.7A. A manager shall ensure that: 7. Documentation is maintained for at least 12 months after the last date on the documentation of the caregivers and assistant caregivers working each day, including the hours worked by each;
    • R9-10-806.A.9A. A manager shall ensure that: 9. Before providing assisted living services to a resident, a caregiver or an assistant caregiver receives orientation that is specific to the duties to be performed by the caregiver or assistant caregiver; and
    • R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
    • R9-10-815.E.1E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or
    • R9-10-816.F.1F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
    • R9-10-819.A.1.bA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: b. Free from a condition or situation that may cause a resident or other individual to suffer physical injury;
    • R9-10-819.A.9A. A manager shall ensure that: 9. Soiled linen and soiled clothing stored by the assisted living facility are maintained separate from clean linen and clothing and stored in closed containers away from food storage, kitchen, and dining areas;
    24 Jan 2024Complaint
    Investigated a complaint and identified multiple deficiencies across incident reporting, staff competency verification, medication management, menu posting, and housekeeping.
    • R9-10-803.C.1.wC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: w. Cover a quality management program, including incident report and supporting documentation;
    • R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
    • R9-10-808.A.3.cA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 3. Includes the following: c. The amount, type, and frequency of assisted living services being provided to the resident, including medication administration or assistance in the self-adm
    • R9-10-811.C.12C. A manager shall ensure that a resident's medical record contains: 12. A medication order from a medical practitioner for each medication that is administered to the resident or for which the resident receives assistance in the self-administration of the medication;
    • R9-10-816.A.1.d.iiA. A manager shall ensure that: 1. Policies and procedures for medication services include: d. Procedures for: ii. Monitoring a resident who self-administers medication;
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    • R9-10-817.A.1.cA. A manager shall ensure that: 1. A food menu: c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served,
    • R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
    • R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
    26 Dec 2023Complaint
    Investigated complaints identified multiple deficiencies across fall management, staff training, incident reporting, medication documentation, resident rights, and sanitation.
    • A.R.S. § 36-420.B.236-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 2. Shall provide appropriate first aid in accordance with its certification training for first aid before the arrival of emergency medical services to a resident w
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-803.C.1.k.iiiC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: k. Cover the provision of assisted living services, including: iii. Obtaining resident preferences for food and the provision of assisted livin
    • R9-10-803.C.1.wC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: w. Cover a quality management program, including incident report and supporting documentation;
    • R9-10-803.E.1E. A manager shall ensure that, unless otherwise stated: 1. Documentation required by this Article is provided to the Department within two hours after a Department request; and
    • R9-10-806.A.4.a-bA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and b. According to policies and procedures;
    • R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
    • R9-10-807.C.4C. A manager shall not accept or retain an individual if: 4. The assisted living facility does not have the ability to provide the assisted living services needed by the individual; or
    • R9-10-808.C.1.aC. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident's service plan;
    • R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
    • R9-10-811.C.13.a-dC. A manager shall ensure that a resident's medical record contains: 13. Documentation of medication administered to the resident or for which the resident received assistance in the self-administration of medication that includes: a. The date and time of administration or assistance; b. The name, s
    • R9-10-815.B.1B. A manager of an assisted living facility authorized to provide directed care services shall not accept or retain a resident who, except as provided in R9-10-814(B)(2): 1. Is confined to a bed or chair because of an inability to ambulate even with assistance; or
    • R9-10-817.A.1.cA. A manager shall ensure that: 1. A food menu: c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served,
    • R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
    • R9-10-819.A.1.aA. A manager shall ensure that: 1. The premises and equipment used at the assisted living facility are: a. Cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection; and
    • R9-10-819.A.14.aA. A manager shall ensure that: 14. If pets or animals are allowed in the assisted living facility, pets or animals are: a. Controlled to prevent endangering the residents and to maintain sanitation;
    01 Aug 2023Complaint
    Investigated and identified multiple deficiencies in service planning, medication storage, incident documentation, and related areas.
    • R9-10-808.A.1A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 1. Is completed no later than 14 calendar days after the resident's date of acceptance;
    • R9-10-808.A.5.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
    • R9-10-816.F.1F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
    • R9-10-818.D.2.fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: f. Any action taken to prevent the accident, emergency, or injury from occurring in the futur
    • R9-10-818.D.2.a-fD. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emergency, or injury; b. A description of the accident,
    • R9-10-819.A.10A. A manager shall ensure that: 10. Oxygen containers are secured in an upright position;

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