Scottsdale Village Square

    2620 N 68th St, Scottsdale, AZ 85257
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.13·(221)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.2
    • Meals

      3.4
    • Amenities

      3.7
    • Value

      2.9

    Pros

    • Friendly, compassionate caregiving staff
    • Wide variety of daily activities and organized outings
    • Well-maintained grounds and open-air courtyards
    • Attractive dining room and table-service atmosphere
    • Three daily meals with varied menu choices
    • On-site therapy and rehabilitation services
    • Continuum of care (independent, assisted, memory, skilled nursing)
    • Apartment-style units with outdoor access
    • Heated pool and jacuzzi with water-aerobics and exercise classes
    • Transportation to medical appointments and community trips
    • Engaged admissions and tour staff
    • Family communication and transitional support when functioning well
    • Salon and on-site personal-care services
    • Social programming and regular celebratory events

    Cons

    • High staff turnover and inconsistent staffing levels
    • Inconsistent medication-management and pharmacy coordination
    • Variable dining quality and occasional meal-service disruptions
    • Sanitation and cleanliness lapses in some areas
    • Slow maintenance response and HVAC reliability issues
    • Billing, admission and refund processing errors
    • Inconsistent communication and responsiveness from management
    • Gaps in clinical-incident response and family notification
    • Variable memory-care programming and limited indoor group space
    • Security and resident-property protection gaps
    • Activity availability and engagement inconsistent across units
    • Perceived high cost and uneven value-for-price

    Summary of reviews

    Scottsdale Village Square elicits strongly polarized impressions. Many families and residents emphasize warm, compassionate caregiving, a broad activities program, attractive outdoor spaces, and a full continuum of care that includes on-site therapy, memory care, assisted living and skilled nursing. The community’s landscaping, courtyards, pool and dining-room ambience are frequent positives, and numerous accounts highlight individualized transition support, celebratory programming, and staff members who go beyond routine duties to support residents and families.

    Clinical and care-related feedback is mixed. Several reviews praise effective rehabilitation services, hospice transitions, and attentive med-techs or nursing staff on particular shifts. At the same time a recurring operational concern involves medication management and pharmacy coordination: reviewers cite delays in prescriptions, same-day pharmacy misinformation, and other interruptions to timely medication delivery. There are also multiple mentions that staffing levels and leadership stability vary over time; high turnover among executive and nursing directors and periodic weekend or overnight coverage gaps are described, which reviewers link to inconsistent care responsiveness.

    Dining and activities are generally strengths but inconsistent in execution. The facility provides three meals daily, varied entree choices, social dining and themed events; many residents enjoy exercise classes, outings, water-aerobics and movie nights. Conversely, reviewers also describe uneven meal quality, cafeteria-style service at times, missed specials, and occasional disruptions to transportation or outing schedules when building systems fail. Activity calendars are robust in some units or periods but appear reduced or uneven in others, particularly during COVID-related limitations or staff shortages.

    Facility and maintenance impressions are similarly mixed. The campus, courtyards and many apartments are described as pleasant and well-kept; outdoor access from units is a frequent positive. However, some units are characterized as dated or smaller than expected and there are recurring notes about slow maintenance responses, HVAC failures, and localized sanitation or odor concerns in certain common areas that require remediation. Reviewers also raise security and property-protection issues (for example, missing personal items) and have expressed concerns about oversight in memory-care communal spaces.

    Administrative and operational patterns deserve scrutiny during touring and contracting. Multiple reviews cite billing errors, delayed refunds, inconsistent application of move-in/move-out charges, and communication breakdowns with admissions or billing staff. Some families reported improved operations after management changes, while others described continued leadership instability. A small but serious subset of reviews references alleged major clinical incidents and regulatory attention; these are not the norm across the dataset but merit direct inquiry by prospective families.

    Practical takeaways for prospective residents and families: visit multiple times, inspect apartments of the exact floor plan you would occupy, ask for written details about medication/pharmacy processes and staffing coverage (including weekend and overnight), request recent survey or inspection records, and confirm billing, refund and move-in/move-out policies in writing. When possible, speak with current families about day-to-day activity levels and with nursing staff about how clinical incidents and family communication are handled. Scottsdale Village Square offers many community and care strengths but also shows patterns of operational variability that warrant careful, specific due diligence.

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    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Scottsdale Village Square is located at 2620 N 68th St, Scottsdale, AZ, 85257.

    About Scottsdale Village Square

    Scottsdale Village Square is a senior living community in Scottsdale, Arizona, and it has a range of options that let people pick what suits them best, whether that's Independent Living, Assisted Living, Memory Care, Skilled Nursing, or short-term Respite Care, which is handy for trial stays and when folks need extra help for a bit. The community has a two-story building and offers studio, one-bedroom, and two-bedroom apartments with things like hardwood floors, walk-in showers, scenic views, central air and heat, cable/satellite TV readiness, and high-speed internet, plus most homes are pet-friendly and welcome both cats and dogs, which is good for animal lovers. Residents find daily life kept easy with a maintenance-free approach, and the place keeps a high level of cleanliness and comfort throughout, with nice, well-kept apartments and pretty views out to the gardens.

    There's staff on site day and night, always ready to provide support or answer questions, which helps everyone, especially those in Memory Care, feel safer and more at ease, and the Memory Care area is specially designed for comfort, independence, and safety, so there are secure spaces, memory-friendly activities, and guides for those living with Alzheimer's or dementia. The care team sets up individualized plans for anyone who needs help with medications or daily tasks, and there's skilled nursing for folks who require extra medical support. The dining team puts together chef-prepared meals every day in a nice dining room, always making sure to focus on nutrition and taste, and they're said to be both friendly and accommodating.

    A regular calendar of events and outings gives everyone a chance to stay involved, with things like exercise, art classes, games, and trips out in the local area including places like Old Town Scottsdale and the Fashion Square mall. Community spaces include a library, coffee bar, a games room, and plenty of comfortable places to sit and talk. Transport services make it easier to get to appointments or shopping, and the staff remain attentive, professional, and caring, even with residents who have bigger needs or can be a bit challenging. Scottsdale Village Square has age-appropriate housing for those 55 and over, and guides are shared to help families plan for costs or figure out when to start looking at different care options. The atmosphere is warm and welcoming, with awards for the work they do, and the team don't lose focus on helping everyone live as independently as possible, with daily routines that balance comfort, activities, and security. Tours are available if anyone wants to see for themselves how things look day-to-day, meet the community, and get a sense of how life feels at Scottsdale Village Square.

    About Pacifica Senior Living

    Scottsdale Village Square is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Scottsdale Village Square offers independent living, assisted living, memory care, and skilled nursing.

    There are 90 photos of Scottsdale Village Square on Mirador.

    Yes, Scottsdale Village Square allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 2620 N 68th St, Scottsdale, AZ 85257.

    No, Scottsdale Village Square does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000wyXkUAAU
    StatusActive
    Facility typeAssisted Living Center
    License classActive
    Capacity140 residents
    LicenseeSENIOR LIVING AT SCOTTSDALE VILLAGE SQUARE
    EffectiveFebruary 2nd, 2026
    ExpiresFebruary 1st, 2027
    View the official license record

    Inspection Reports

    10

    Reports

    0

    Citations

    9

    Complaints

    1

    Years

    13 Oct 2026Complaint
    Investigated the complaint and found no deficiencies.
    21 Aug 2026Complaint
    Investigated the complaints and found no deficiencies.
    31 Jul 2026Complaint
    Investigated the complaint and found no deficiencies.
    23 Jul 2026Complaint
    Investigated the complaint and found no deficiencies.
    01 Jul 2026Complaint
    Investigated complaints 00175364 and 00175345 and found no deficiencies.
    28 May 2026Complaint
    Investigated the complaint and found no deficiencies.
    13 May 2026Complaint
    Investigated the complaint and found no deficiencies.
    28 Apr 2026Complaint
    Found no deficiencies.
    26 Mar 2026Complaint
    Found no deficiencies after the on-site review.
    25 Nov 2025Change of Ownership
    Found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Scottsdale Village Square. The information above has not been verified or approved by the owner or operator. For exact information, please contact Scottsdale Village Square directly. There is no cost for this service. We are compensated by the community you select.

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