Sunrise Care Homes - Hayden | Assisted Living in Scottsdale, AZ

Overall impression: Review summaries portray Sunrise Care Homes - Hayden as a small, home-like provider with consistently positive family impressions. The recurring themes are compassionate, hands-on caregiving and an emphasis on personal relationships; reviewers describe staff and management as responsive, respectful, and engaged, and many families express gratitude for the emotional as well as physical care their relatives received.

Care and clinical coordination: Families highlight attentive daily care and coordination with in-house medical providers and hospice when appropriate. Communication around clinical progress and rehabilitation appears to be proactive, with managers routinely reaching out during transitions and encouraging virtual visits when families cannot be present. The pattern suggests a model that prioritizes continuity of care within a residential, noninstitutional setting.

Staff, management, and culture: Staffing is repeatedly characterized as compassionate, knowledgeable, and relationship-focused; management and owners are described as visible and involved. Several summaries single out the Group Home Manager by name for above-and-beyond efforts. The facility’s culture is consistently framed as family-like, with staff remembering birthdays, preferences, and personal histories, which supports social comfort and emotional wellbeing.

Dining and activities: Reviews emphasize high-quality meals, well-planned menus, and an enjoyable dining experience. Activity programming appears geared to small-group engagement — music time, birthday celebrations, and other social opportunities are commonly noted — supporting social connection and routine stimulation appropriate to a residential group-home model.

Facilities and cleanliness: The homes are described as exceptionally clean and well maintained, with strong housekeeping practices. The physical environment is portrayed as comfortable and relaxing, reinforcing the home-like atmosphere many families value.

Notable patterns and considerations: The dominant pattern is positive: families value communication, personalized attention, and the visible involvement of management. At the same time, the small, group-home model that produces those strengths can also imply trade-offs. There is limited indication in the summaries of advanced specialty services for very high-acuity medical or complex memory-care needs; families requiring intensive clinical programs should confirm scope of on-site clinical capabilities. The reliance on digital communication channels (WhatsApp, photos, FaceTime) is a strength for many families but could present access challenges for those who prefer or require non-digital updates. Finally, small-provider capacity can create availability constraints; prospective residents and families should verify current bed availability and transfer procedures during their evaluation.

Bottom line: Sunrise Care Homes - Hayden presents as a well-managed, clean, and personalized residential care option with strong family communication, attentive staff, and good dining and social programming. It is well suited to people seeking a compassionate, home-like environment; those with very high-acuity medical needs or who require comprehensive, institution-level specialty services should confirm clinical capabilities during the tour and intake process.

Location

Sunrise Care Homes - Hayden is located at 13452 Hayden Rd, Scottsdale, AZ, 85260.

About Sunrise Care Homes - Hayden

Sunrise Care Homes - Hayden sits at 13452 N. Hayden Road in Scottsdale, right north of Cactus Road and near the 101, nestled in a single-story 4,800-square-foot house with a comfortable open floor plan, large bedrooms that feel homelike, and antique-style design and furnishings that give it a welcoming touch. The care home's mission is to help seniors age with dignity and respect, always working to keep residents safe and comfortable while treating everyone with kindness and understanding. This small care home serves no more than 10 people at once, making the setting peaceful and personal, and it's been providing support for seniors and disabled adults since 2000. The staff, described by many as joyful, helpful, and kind, focus on creating a family-like atmosphere and give help to people who need extra support with daily living like bathing, dressing, and taking medicine, offering both private and semi-private rooms. The place features a lovely outdoor patio shaded with chairs and tables, landscaped grounds, and amenities that include recreation and fitness areas, Wi-Fi, high-speed internet, and handicap accessibility, plus large bedrooms and a relaxing, modern atmosphere. People can choose care plans that suit their needs, including help for those with memory troubles or who need help after traumatic injuries, and the staff is trained specifically for Alzheimer's and dementia care, with secured doors and outdoor areas for safety. Onsite doctors help watch health needs, and medication monitoring is part of daily life, along with three nutritious, tasty meals a day and varied dining choices. There's a special focus on companionship, activities, and programs so folks don't feel alone, and families often say the communication from staff is steady and honest. The home pays a lot of attention to residents' rights, and tours are available for those who want to see daily life or rooms before making a choice. The facilities are reviewed twice a year to keep licensing in good standing, and the homes have unique names for care areas like Sunnyvale and Shea, with some locations sitting on quiet land with modern finishes and open spaces, always designed to give seniors a peaceful and engaging place to live.

About Sunrise Senior Living

Sunrise Care Homes - Hayden is managed by Sunrise Senior Living.

Sunrise Senior Living is one of the largest senior care operators in North America, managing over 270 communities across the United States and Canada with approximately 22,000 employees. Founded in 1981 by Paul and Terry Klaassen in Oakton, Virginia, Sunrise pioneered the Victorian mansion-style senior living community design, inspired by Dutch senior care models and European hospitality concepts. Headquartered in McLean, Virginia, Sunrise offers a comprehensive continuum of care including independent living, assisted living, memory care, skilled nursing, and hospice coordination.

The company's signature memory care programs include Terrace Club Neighborhoods for residents with early to moderate memory loss, and Reminiscence Neighborhoods for those with advanced Alzheimer's and dementia. As an Authorized Validation Organization, Sunrise practices the Validation Method—which they call "exquisite listening"—using empathy-based communication techniques to reduce anxiety and improve quality of life for memory care residents. Their Live With Purpose™ programming engages residents through personalized activities aligned with their interests and life experiences.

Sunrise leverages advanced technology including Sunrise CareConnect, an electronic health record system built on PointClickCare technology that enables real-time documentation, comprehensive health tracking, and remote access for healthcare providers. The Road Home Program offers specialized 30-day transitional care for seniors discharged from hospitals or rehabilitation centers, providing medication management and 24/7 support.

The company has achieved notable sustainability certifications, with facilities earning WELL Health-Safety Rating, WELL Equity Rating, ENERGY STAR® certifications, and LEED Silver designation. Sunrise communities feature Individualized Service Plans, Designated Care Managers, and welcome pets, with many locations maintaining community cats or dogs. After celebrating 40 years in 2021, Sunrise continues its mission to champion quality of life for all seniors through their resident-centered, holistic approach to senior care.

People often ask...

Sunrise Care Homes - Hayden offers assisted living and board and care.

There are 24 photos of Sunrise Care Homes - Hayden on Mirador.

The full address for this community is 13452 Hayden Rd, Scottsdale, AZ 85260.

No, Sunrise Care Homes - Hayden does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Safety & Compliance

In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

License number	001cs00000WoFzdAAF
Status	Active
Facility type	Assisted Living Home
License class	Active
Capacity	10 residents
Licensee	SUNRISE CARE HOMES-HAYDEN
Effective	September 26th, 2013
Expires	August 31st, 2027

View the official license record

Inspection Reports

Reports

Citations

Complaints

Years

13 Mar 2025Complaint		13 Mar 2025Complaint Found no deficiencies.
07 Mar 2025Complaint		07 Mar 2025Complaint Found eight deficiencies cited; an off-site review accepted the plan of correction for all citations. R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and R9-10-807.B.1.a.i-iiiB. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisor R9-10-808.E.2.a-dE. A manager shall ensure that: 2. A calendar of planned activities is: a. Prepared at least one week in advance of the date the activity is provided, b. Posted in a location that is easily seen by residents, c. Updated as necessary to reflect substitutions in the activities provided, and d. Maintai R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and R9-10-816.F.3.aF. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: a. Receiving, storing, inventorying, tracking, dispensing, and discarding medication including expired medication; R9-10-817.A.1.a-eA. A manager shall ensure that: 1. A food menu: a. Is prepared at least one week in advance, b. Includes the foods to be served each day, c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served, d. Includes any food substitution no later than the morning R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
10 Oct 2024Complaint		10 Oct 2024Complaint Identified multiple deficiencies across caregiver credential verification, resident needs assessment, activity planning, resident egress safety, medication administration, medication storage, menu posting, and storage of toxic materials. These issues created health and safety risks due to documentation gaps, inadequate supervision, and environmental controls. R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and R9-10-807.B.1.a.i-iiiB. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individual is requesting or is expected to receive supervisor R9-10-808.E.2.a-dE. A manager shall ensure that: 2. A calendar of planned activities is: a. Prepared at least one week in advance of the date the activity is provided, b. Posted in a location that is easily seen by residents, c. Updated as necessary to reflect substitutions in the activities provided, and d. Maintai R9-10-815.F.2.a.i-iiF. A manager of an assisted living facility authorized to provide directed care services shall ensure that: 2. There is a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that meets one of the follo R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and R9-10-816.F.3.aF. When medication is stored by an assisted living facility, a manager shall ensure that: 3. Policies and procedures are established, documented, and implemented for: a. Receiving, storing, inventorying, tracking, dispensing, and discarding medication including expired medication; R9-10-817.A.1.a-eA. A manager shall ensure that: 1. A food menu: a. Is prepared at least one week in advance, b. Includes the foods to be served each day, c. Is conspicuously posted at least one calendar day before the first meal on the food menu is served, d. Includes any food substitution no later than the morning R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;

Disclaimer

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