Overall sentiment is mixed and highly polarized. Many families and residents report positive interactions with individual caregivers, therapists, and admissions staff, praising compassion, attentiveness, rehabilitation outcomes, social programming, and a welcoming visitation policy. At the same time, a substantial number of reviews describe serious problems with care quality, safety, communication, and management that have caused significant distress for families. The pattern suggests variability by unit, shift, or specific employees: some residents receive thoughtful, effective care and enjoy clean, social surroundings, while others experience neglect and unsafe conditions.
Staff and caregiving are recurring, split themes. Numerous reviews emphasize that many direct-care staff are kind, helpful, and genuinely invested in residents, and that physical therapy and certain nursing staff have produced fast recoveries and positive experiences. Conversely, numerous accounts describe incompetent or untrained employees, frequent staff turnover, low staffing ratios, and overwhelmed CNAs. Families reported episodes where essential care was missed — for example, prolonged failure to administer insulin for high blood sugar, leaving residents in wet bedding for extended periods, delayed emergency responses, and alleged minimal intervention during severe nosebleed and other medical emergencies. These accounts point to inconsistent competency and staffing adequacy as core concerns.
Safety, infection control, and clinical oversight are major areas of concern in several reviews. Multiple reviewers described COVID outbreaks with alleged poor handling and resident isolation, including reports of exposure to COVID-positive roommates and resident deaths. Other serious safety events include falls with delayed responses, three broken ribs with a resident reportedly left in pain, and incidents that required emergency room visits. Some reviewers also reported a state investigation and described the facility as posing an infection or safety risk. These reports indicate potential systemic lapses in infection control, supervision, and clinical decision-making for higher-acuity residents.
Facilities, cleanliness, and dining receive mixed feedback. Several reviewers note that accommodations are very clean, common areas are well maintained, and cleaning appears to be ongoing. Others describe dirty conditions, soaked bedding or clothing, and general disgust with sanitation in some cases. Dining received both praise and criticism: a number of residents enjoyed the food and social dining environment, but other reviews complain of meals being cold or undercooked. Heating units and some maintenance issues were also mentioned as needing attention.
Management, communication, and accountability emerge as inconsistent. Positive comments single out a helpful admissions director and administrators who assisted with moves and events. However, many reviewers criticize front office staff as rude or incompetent, describe poor communication across shifts and departments, and report managers who fail to follow up. Allegations of staff misconduct, lack of supervision, and even theft or privacy breaches (including a reported stolen bank account information and a police report) heighten concerns about administrative practices and resident safety.
Activities and community life are one of the more consistently positive aspects. Several reviewers praised the activities calendar, social engagement, welcoming environment for visitors and pets, and special events that enhance quality of life. These elements appear to be strengths for residents who receive attentive daily care and social support.
Taken together, the reviews paint a facility with real strengths in therapy, certain caregiving staff, and social programming, but with significant and recurring issues around consistency of care, clinical safety, staffing levels, and management accountability. For prospective families: visit multiple times across different days and shifts, ask specific questions about staffing ratios, clinical oversight for medical conditions (insulin management, fall prevention, emergency response), infection control policies, and background on any state inspections or investigations. Verify how the facility handles billing/privacy safeguards and get names of primary caregivers/shift leads. The mixed nature of experiences suggests you may find excellent care in some situations but should exercise caution and thorough due diligence to avoid the reported negative outcomes.
