Reviews describe a distinctive, home-like setting made up of cottages with private resident bedrooms and bathrooms, open kitchens, and shared dining and living spaces. Several visitors praised the attractive, spacious surroundings and said the cottages felt less institutional than a traditional nursing home. Comments about cleanliness are mixed: some visitors described well-kept spaces, while one reported significant odor concerns.
Accounts of care quality vary substantially. Positive comments describe attentive nurses, close monitoring of residents’ health, and staff who are kind and courteous. Other family accounts raise concerns about transfer assistance, overnight responsiveness, supervision, and clinical follow-up after injuries. One family described concerns during a relative’s hip-surgery rehabilitation, including an injury during assisted mobility, questions about subsequent assessment and observation, and uncertainty about when the resident was found; the resident later died. These are serious family-reported concerns and are not independently verified in the reviews. A separate account also questioned the clinical response to a resident’s fall and pain.
Dining and activities are recurring strengths in the favorable reviews. Residents and visitors praised home-style cooking, and the open kitchen arrangement allows family members to join meals or help prepare familiar foods. Reviewers also mentioned social gatherings across cottages, including music, shared food, and movie events. Staff were described as welcoming and proud of the Green House approach, and some families valued regular calls and meetings with the care team.
Management and admission communication receive less consistent attention. One reviewer described difficulty determining whether a particular location could meet a prospective resident’s care needs and noted that capabilities may differ among Green House sites. That account refers to more than one location, so it does not clearly establish a concern specific to Southern Hills. Overall, the reviews present a strong contrast between positive descriptions of the residential model and staff engagement and serious concerns from families about reliable hands-on care, supervision, and clinical response.








