I'm very pleased with Harbor Heights - the place is clean, safe and completely remodeled, with a bright dining room, lovely patio and plenty of activities. The food is tasty and nutritious, admission was quick and reasonably priced, and the staff (April, Christine, Elka, Steve, Alex and the rest of the team) are kind, attentive and compassionate; Christine keeps us updated with photos. I feel well cared for and would definitely recommend it to others.
Current/former resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.82·(38)
Overall rating
5
4
3
2
1
Care
5.0
Staff
4.0
Meals
4.5
Amenities
3.7
Value
4.5
Pros
All-inclusive pricing covering meals, utilities, and linen service
On-site memory care program
Recently remodeled, bright accommodations
Clean and well-appointed dining area with nutritious meals
Structured activity program and social offerings
Courtyard, patio, and outdoor plant areas
Compassionate, family-oriented staff culture
Bilingual (Korean) staff available
Weekly laundry and on-site beauty salon
Convenient location for family visits
Cons
Inconsistent cleanliness and sanitation across the building
Variable staff conduct and communication
Management turnover and uneven leadership consistency
Small resident rooms and limited bathroom accessibility
Maintenance and physical-plant upkeep gaps
Pest-control concerns in some areas
Delays in attending to resident needs and restroom access
Summary of reviews
Harbor Heights presents a mixed but instructive profile for prospective residents and families. It is a mid-sized community (around 199 residents at roughly 75% occupancy) that advertises an all-inclusive pricing structure covering meals, utilities, and weekly linen service, with on-site amenities such as a beauty salon and a memory-care program. Several reviewers describe recent, extensive remodeling that has produced bright, updated common areas, a pleasant dining room, and outdoor courtyard/patio spaces that contribute positively to resident quality of life.
Care and staff performance elicit sharply divergent impressions. A substantial number of comments praise warm, compassionate, family-like staff and name specific employees and a director as attentive and communicative; families cite individualized attention, quick admissions, and assistance with insurance and placement. At the same time, other families reported concerns about staff conduct, variable responsiveness, and instances of unprepared or unfriendly interactions. This indicates variability in staff behavior and communication that prospective families should assess directly during a visit.
Dining and activities are generally highlighted as strengths. Multiple reviewers commented that meals are tasty and nutritious, with the dining area and coffee receiving positive mention. The community provides organized activities and memory-care programming that several residents and families found engaging. These elements appear to be consistent selling points, particularly after the facility’s renovation.
Facility condition shows contrasts between renovated areas and sections needing attention. While remodeled units, bright rooms, and clean dining/common areas are noted, reviewers also raised sanitation concerns and odor concerns in particular hallways or sections. Specific operational issues cited include small room sizes, bathrooms configured with standard bathtubs and non-raised toilets that may be challenging for residents with mobility limitations, and locked restrooms in some locations that affect accessibility. Maintenance gaps and intermittent attention to certain parts of the building were also mentioned, as were pest-control concerns in some areas — all of which merit routine inspection and clarification of maintenance/pest-control protocols.
Management and operational stability have been a focal point. Several families describe a turnaround after a change in ownership or management, praising improved leadership and service; however, other accounts characterize ongoing leadership inconsistency or unclear management responses. Taken together, these comments point to a transitional organization where improvements have been made but where performance may still depend on current leadership and staffing stability.
Notable patterns for a visiting family: the facility offers many of the practical conveniences families look for (all-inclusive billing options, on-site memory care, laundry service, and activities), and its renovated areas and caring staff are frequently praised. At the same time, prospective residents should verify cleanliness and pest-control measures, inspect restroom/bathroom accessibility relative to mobility needs, and evaluate staff interactions firsthand. Asking for recent inspection records, pest-control logs, staffing ratios, and a tour of both renovated and less-updated areas will help clarify whether Harbor Heights’ recent improvements align with an individual resident’s needs.
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Location
Harbor Heights is located at 525 W La Palma Ave, Anaheim, CA, 92801.
About Harbor Heights
Harbor Heights sits in Anaheim, California, serving seniors 55 and older with a range of care including independent living, assisted living, memory care for those with Alzheimer's or dementia, skilled nursing, and respite care, so you'll find a place whether you're active or you need daily help. Residents can pick an apartment that fits their needs, with both private and welcoming spaces, and the place allows some pets if people want a little extra company, which is nice to see since a pet can brighten a place up. Harbor Heights works to help people settle in, with orientation help, personalized apartment setup, and even an apartment-warming event so new faces can meet neighbors, maybe make a friend or just feel a bit more at home, and aides help residents get used to the daily routines.
There's a big focus on community since folks can join in on regular events, outings, and activities listed on a community calendar, and the staff encourages everyone to participate to help people get to know each other, and there's a TV room for socializing, a game room, regular art classes with Grace, and community forums for sharing and talking openly. The dining hall feels open and friendly, with three meals a day, family and friends welcome for meals, and kitchen or kitchenette options in some apartments for anyone who likes being a little independent, and the cooks pay attention to dietary needs so meals work for everybody. If health concerns come up, there's a nursing team, podiatry visits, and personal care services for things like bathing, grooming, and help with medication; plus, the building is licensed, with safety and accessibility features like sprinkler systems and handicap accommodations, so families get some peace of mind.
Harbor Heights offers both indoor and outdoor common areas, housekeeping and laundry services, Wi-Fi and cable TV, and a fitness center plus a salon and barbershop right onsite. There's parking for guests and residents, transportation for doctor visits or trips, and a no-smoking policy indoors. Memory care residents can count on extra support with activities, medication, and personal care, and the staff builds personalized care plans, so folks get help that fits what they need, and escorts help residents get to meals and activities safely. The executive director at Harbor Heights and the aides are described as treating residents like family, and there's a real sense that people look out for one another, which adds to the caring atmosphere that folks notice when they visit. Renovations are underway, focusing on a homelike and hotel-like style so things feel bright and comfortable, and Millennium Security helps make sure everyone's safe.
Harbor Heights keeps things simple for new residents, offering downsizing tips and moving advice, and there's a connect tool on the web platform for setting up assessments, so the move-in goes as smoothly as possible. No matter what level of care is needed, from independent living to full nursing support, everything's designed to make daily life easier, safer, and more comfortable. Residents get choices when it comes to activities, with health and wellness programs, arts and crafts, spiritual services onsite and nearby, and both onsite and offsite outings, and folks are encouraged to stay active and social if they want to be. Harbor Heights stands out for mixing social engagement, compassionate care, and a sense of community, all managed right near local hospitals and attractions, so people can settle in and feel supported as they move through this stage of life.
People often ask...
Harbor Heights offers competitive pricing, with rates starting at a cost of $6,136 per month.
Harbor Heights offers independent living, assisted living, and memory care.
There are 19 photos of Harbor Heights on Mirador.
Yes, Harbor Heights allows residents to age in place and adjust their level of care as needed.
The full address for this community is 525 W La Palma Ave, Anaheim, CA 92801.
No, Harbor Heights does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the complaint and concluded there was not a preponderance of evidence to support the allegation. Observed residents participating in activities and confirmed by staff and residents that planned activities were provided.
20 May 2026Inspection
20 May 2026Inspection
Identified inadequate care and supervision when a resident left unassisted and was returned by police. This posed an immediate health and safety risk.
Type A87464(f)(1)
19 May 2026Inspection
19 May 2026Inspection
Identified an unwitnessed fall involving a resident who remained hospitalized; hospital staff reported no fractures.
10 Apr 2026Complaint
10 Apr 2026Complaint
Investigated a complaint that staff did not supervise a resident, resulting in elopement; evidence supported supervision lapse and the resident was located and returned. Other allegations about incontinence care, sanitation, reporting incidents, toiletries, repairs, personal care, and housekeeping were not proven.
Type A87411(a)
09 Apr 2026Inspection
09 Apr 2026Inspection
Found no deficiencies during a required annual visit; all areas and records were compliant.
01 Apr 2026Inspection
01 Apr 2026Inspection
Found an unannounced case management visit, reviewed records and hospital discharge information, and no deficiencies were cited.
24 Mar 2026Complaint
24 Mar 2026Complaint
Investigated the allegation that a resident fell due to alleged neglect. Found insufficient evidence to determine whether a violation occurred.
20 Mar 2026Complaint
20 Mar 2026Complaint
Investigated specific allegations about supervision, training, room cleanliness, medication assistance, and infection-control supplies; found insufficient evidence to prove violations.
12 Feb 2026Inspection
12 Feb 2026Inspection
Found that a deficiency cited on August 20, 2025 was resolved and remains resolved.
03 Feb 2026Complaint
03 Feb 2026Complaint
Found that meals were provided according to posted menus and kitchen was clean; interviews with staff and residents indicated meals met expectations.
22 Jan 2026Complaint
22 Jan 2026Complaint
Found that staff did not notify the resident's authorized representative about a medication change on December 6, 2024.
Type B87463(f)
22 Jan 2026Inspection
22 Jan 2026Inspection
Identified a recurring problem with answering the site’s phone. A technical violation was issued.
22 Jan 2026Complaint
22 Jan 2026Complaint
Investigated the allegation that staff did not notify the authorized representative of an incident and found the allegation unfounded.
16 Jan 2026Complaint
16 Jan 2026Complaint
Investigated allegations about administrator qualifications, generator operability, fire clearance, and staffing. Findings showed the administrator was qualified, the generator was operable, fire clearance matched the site, and staffing was adequate.
15 Jan 2026Inspection
15 Jan 2026Inspection
Identified an immediate health and safety violation under Title 22 section 87411(a) that remained uncorrected, leading to civil penalties.
Type A87411(a)
07 Jan 2026Inspection
07 Jan 2026Inspection
Identified a prior health and safety risk due to lack of one-on-one supervision; civil penalties assessed for failure to correct.
Type A87411(a)
02 Jan 2026Complaint
02 Jan 2026Complaint
Identified that staff did not provide the required one-on-one supervision for residents enrolled in the RH program. The allegation about bathing needs having not been met lacked supporting evidence.
Type A87411(a)
Type B87463(b)
02 Jan 2026Inspection
02 Jan 2026Inspection
Investigated a death after multiple falls and reviewed related records and interviews. There was insufficient evidence to prove the falls were caused by neglect.
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated a complaint alleging staff did not address a resident's change in level of care. Found that information gathered could not determine the validity of both allegations that staff did not address the change in level of care and that staff did not seek timely medical attention.
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated a complaint alleging issues with admission documents, treatment plans, resident handbooks, a relocation without permission, and resident rights after a management change; could not determine the validity of the allegations.
17 Dec 2025Inspection
17 Dec 2025Inspection
Found that a resident was transported to the hospital for a spinal fracture related to a prior doctor's appointment; no deficiencies were cited.
17 Dec 2025Complaint
17 Dec 2025Complaint
Investigated two allegations about resident care: residents are left in soiled diapers and staff did not seek medical attention for residents, with findings indicating the validity could not be determined.
17 Dec 2025Complaint
17 Dec 2025Complaint
Investigated a complaint alleging staff responsiveness and various care and safety concerns. Could not determine the validity of these concerns.
26 Nov 2025Inspection
26 Nov 2025Inspection
Observed an unannounced case management visit during which an amended report was delivered and reviewed. An exit interview was conducted.
12 Nov 2025Inspection
12 Nov 2025Inspection
Identified missing allegations during case review and discussed amendments to ensure the investigation reflects all concerns.
12 Nov 2025Inspection
12 Nov 2025Inspection
Observed the delivery of an amended report during an unannounced case management visit dated 8/12/2025. Entry was granted and the amended report was reviewed with the administrator.
28 Oct 2025Complaint
28 Oct 2025Complaint
Investigated the allegation that staff did not provide food of nutritional quality; interviews and observations found no evidence to support it.
11 Oct 2025Complaint
11 Oct 2025Complaint
Investigated a complaint alleging staff did not respond to a resident's request for assistance. Evidence showed responses were timely and staffing levels were adequate.
03 Oct 2025Inspection
03 Oct 2025Inspection
Observed no immediate health or safety concerns after a case management follow-up on two incident reports involving a resident who complained of shoulder pain and later died.
26 Sept 2025Inspection
26 Sept 2025Inspection
Identified a resident’s forehead injury after a slip in the restroom requiring stitches; hospital discharge paperwork confirmed no fracture.
16 Sept 2025Inspection
16 Sept 2025Inspection
Identified that a resident sustained a maxillofacial fracture after exiting a room without a walker and falling. Staff reported the fall, emergency services were called, and the resident was treated and discharged the same day.
11 Sept 2025Complaint
11 Sept 2025Complaint
Concluded that the allegations of medication mismanagement and failure to report to the department did not occur.
04 Sept 2025Complaint
04 Sept 2025Complaint
Identified that a resident sustained a bruise to the left eye after mistakenly entering another resident's room and being struck, with first aid provided. Noted that staff relocated the other resident to a different apartment unit and no cleanliness or odor issues were observed.
26 Aug 2025Inspection
26 Aug 2025Inspection
Observed no deficiencies during an unannounced case management health check.
20 Aug 2025Inspection
20 Aug 2025Inspection
Identified failure to provide timely medical care after an unwitnessed fall and to update the resident’s needs and services plan following multiple incidents, creating immediate health risks.
Type A87465(g)
Type A87464(f)(1)
Type A87463(b)(1)(E)
20 Aug 2025Complaint
20 Aug 2025Complaint
Investigated allegations that staff handled residents roughly, refused to seek medical attention, and did not shower residents, which raised concerns about resident care.
18 Jul 2025Inspection
18 Jul 2025Inspection
Observed no health or safety violations during an unannounced case management health checks visit.
10 Jun 2025Complaint
10 Jun 2025Complaint
Investigated an incident in which a resident was injured by another resident; found insufficient evidence that the injuries resulted from lack of supervision.
02 May 2025Inspection
02 May 2025Inspection
Observed no deficiencies after a health and safety check during a case management visit in Orange County.
21 Apr 2025Inspection
21 Apr 2025Inspection
Investigated a complaint and delivered an amended report after an unannounced case management visit.
08 Apr 2025Inspection
08 Apr 2025Inspection
Identified that a memory care resident eloped from the community and was located later with police involvement. The incident raised concerns about supervision and ongoing safety for residents.
Type A87705(e)(5)
27 Mar 2025Inspection
27 Mar 2025Inspection
Observed hot water temperatures at faucets used for personal care were between 93.9 and 94.6 degrees Fahrenheit, below the required range. A deficiency was cited for not meeting the temperature standard.
Type A87303(e)(2)
07 Mar 2025Inspection
07 Mar 2025Inspection
Found no deficiencies during an unannounced health check.
21 Feb 2025Inspection
21 Feb 2025Inspection
Identified a lapse in care and supervision when a dementia resident eloped, triggering an emergency response and a police helicopter search.
Type A87705(e)(5)
03 Jan 2025Inspection
03 Jan 2025Inspection
Found no deficiencies cited during a health and safety check.
13 Dec 2024Complaint
13 Dec 2024Complaint
Investigated the allegation that staff did not meet the resident's needs. Evidence from health checks and interviews did not corroborate the claim and could not prove or refute the allegation.
13 Dec 2024Complaint
13 Dec 2024Complaint
Investigated an allegation that staff do not ensure resident rooms are kept clean. Evidence did not corroborate the allegation.
28 Oct 2024Inspection
28 Oct 2024Inspection
Identified issues in food service equipment placement and temperature control.
Type B87555(a)(20)
Type B87555(a)(21)
15 Oct 2024Inspection
15 Oct 2024Inspection
Observed refrigerator temperatures at 42–43°F and a two-burner stove protruding into an aisle, hindering movement and creating a potential health risk.
Type B87555(b)(21)
Type B87555(b)(20)
09 Sept 2024Complaint
09 Sept 2024Complaint
Investigated the allegation that staff refused to assist a resident. Interviews with residents and staff indicated residents received the help they requested and no complaints were reported.
09 Sept 2024Complaint
09 Sept 2024Complaint
Investigated allegations that hygiene items were not provided, food portions were insufficient, and activities were lacking; findings showed no preponderance of evidence to support the allegations.
09 Sept 2024Complaint
09 Sept 2024Complaint
Investigated three complaints and found no evidence supporting them.
29 Aug 2024Complaint
29 Aug 2024Complaint
Investigated trip hazards in the dining room and kitchen areas and improper storage of food. Observed a refrigerator at 46.8°F with uncovered perishable items and other storage issues.
Type B87555(b)(21)
Type B87555(b)(23)
20 Aug 2024Inspection
20 Aug 2024Inspection
Identified that a two-burner stove protruded into the kitchen aisle, reducing the width available for staff movement.
Type B87555(b)(20)
19 Jun 2024Complaint
19 Jun 2024Complaint
Investigated a medication management allegation; could not corroborate the claim.
15 May 2024Complaint
15 May 2024Complaint
Investigated an allegation that there was no qualified, currently certified administrator.
Type B87405(a)
22 Apr 2024Inspection
22 Apr 2024Inspection
Observed readiness to license following a prelicensing review, with fire clearance approved and safety, food service, and accessibility features in place for memory care and ambulatory areas.
04 Mar 2024Complaint
04 Mar 2024Complaint
Investigated the allegation that activities were not properly implemented and staff could not communicate with all residents. Found activities were offered to all residents in English and Korean, and staff could communicate with residents in multiple languages.
28 Feb 2024Inspection
28 Feb 2024Inspection
Verified completion of the licensing process and reviewed key operation details, with capacity and census figures recorded.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated two allegations that staff slept in a resident's apartment and that staff did not offer food choices; both were found unfounded.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated the allegation that staff served cold food to residents; evidence did not establish the claim, and it was deemed unsubstantiated.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated the allegation that staff left centrally stored medications unattended in a resident's room; interviews, observations, and document reviews could not determine whether it occurred.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated two complaints regarding pests and clean linens; found the allegations unfounded.
12 Feb 2024Complaint
12 Feb 2024Complaint
Investigated a complaint that staff did not treat residents with respect and yelled at them. Temperature-related concerns were also investigated, with residents reporting comfortable temperatures and personal control of room climate.
05 Feb 2024Complaint
05 Feb 2024Complaint
Investigated the allegation that the elevator was in disrepair; observed ongoing repairs and that residents reported not receiving written notice about the elevator work.
Type B87303(a)
05 Feb 2024Inspection
05 Feb 2024Inspection
Observed a cracked ceiling with a leak above a resident's bed, and the resident reported that maintenance issues had not been addressed.
25 Jan 2024Complaint
25 Jan 2024Complaint
Investigated the dining room operations and related resident rights, including rules about communal meals and reopening timelines, and reviewed staffing and furniture adequacy.
Type B87468.1
14 Dec 2023Complaint
14 Dec 2023Complaint
Investigated complaints about resident care, protection of personal property, and medication management; findings included improper administration of an eye medication and issues related to a room move.
Type A87464(f)(4)
Type A87608
27 Sept 2023Complaint
27 Sept 2023Complaint
Investigated an incident where staff did not respond to a call light promptly and did not seek timely medical care for a resident.
Type A87465(a)(1)
20 Jul 2023Complaint
20 Jul 2023Complaint
Investigated complaints that residents' call pendants and bathroom call lights were not operating and that staff did not answer the facility phone. Also examined an allegation that a licensee spoke inappropriately about a resident; evidence indicated staff responded promptly and no ongoing issues were identified.
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated mail service and resident dignity concerns; stamps were not available and staff would mail items with proper postage, while witnesses did not corroborate reports of disrespect.
Type B87468.1(a)(15)
03 May 2023Complaint
03 May 2023Complaint
Investigated two specific allegations about handling a resident after hospital discharge and about following medication orders. The investigation found no evidence to support the allegations.
27 Apr 2023Complaint
27 Apr 2023Complaint
Investigated the allegation that staff did not properly monitor a resident's medication. Evidence was inconclusive regarding how insulin was prepared or administered, and the resident was transported to the hospital after the incident.
12 Apr 2023Complaint
12 Apr 2023Complaint
Investigated allegations that a resident sustained a pressure injury and that staff failed to meet the resident's needs; both allegations were unfounded.
07 Apr 2023Complaint
07 Apr 2023Complaint
Investigated the allegation that residents were not treated equally and found no evidence of unequal treatment.
24 Mar 2023Complaint
24 Mar 2023Complaint
Investigated the allegation that residents did not receive medication assistance in a timely manner; evidence showed all residents received their medications on time.
10 Mar 2023Complaint
10 Mar 2023Complaint
Investigated the allegation that staff did not adhere to doctors' orders; evidence showed the resident's medications were being managed by the facility with consent and aligned with the physician's report, so the allegation lacked evidence.
10 Mar 2023Complaint
10 Mar 2023Complaint
Investigated the allegation that staff would not allow a resident to share a room with her spouse. The evidence did not establish the alleged violation.
02 Mar 2023Complaint
02 Mar 2023Complaint
Found that staff acted on the resident's request for toenail trimming, offered to arrange earlier care or outside vendor assistance at the resident's expense, and the service was completed on 3/8/21 after the resident declined the earlier options.
02 Mar 2023Complaint
02 Mar 2023Complaint
Investigated a complaint that staff threatened a resident and prevented contacting the Ombudsman. Found both allegations unfounded.
16 Feb 2023Complaint
16 Feb 2023Complaint
Investigated the allegation of illegal eviction and did not find sufficient evidence to prove or disprove the claim.
10 Feb 2023Complaint
10 Feb 2023Complaint
Investigated a complaint alleging lack of activities and unmet resident needs; interviews indicated activities were available, though COVID-19 precautions limited group events, and staff provided assistance to residents.
27 Jan 2023Complaint
27 Jan 2023Complaint
Investigated the allegation that staff did not follow a physician's order and the allegation that staff harassed a resident. The findings did not confirm either allegation.
27 Jan 2023Complaint
27 Jan 2023Complaint
Investigated an illegal eviction, staff not returning resident belongings, and phone accessibility. Findings addressed each allegation.
25 Jan 2023Complaint
25 Jan 2023Complaint
Found that the allegations that staff refused to give resident medicated shampoo and staff did not refill medication were unsubstantial.
19 Jan 2023Complaint
19 Jan 2023Complaint
Investigated a complaint that staff refused to order a resident's wheelchair; found that the resident's insurer would not cover a new wheelchair and the facility assisted in seeking one, but the resident currently uses a working wheelchair provided by the facility.
13 Jan 2023Complaint
13 Jan 2023Complaint
Investigated two allegations about staff drinking alcohol on the premises during operation hours and about providing residents with a comfortable environment; interviews and observations found no evidence the events occurred.
05 Jan 2023Complaint
05 Jan 2023Complaint
Investigated the allegation that a copy of a resident's records wasn't provided to the resident's representative in a timely manner; the allegation was unfounded.
22 Dec 2022Complaint
22 Dec 2022Complaint
Investigated an allegation that staff refused to re-order a resident's medications and that an administrator would not accept a doctor's prescription for a wheelchair. Found that medications were administered as prescribed and the wheelchair issue was unfounded.
22 Dec 2022Complaint
22 Dec 2022Complaint
Investigated two specific allegations: staff did not allow a resident to communicate with their responsible person, and a resident was tested for Covid-19 without consent from their responsible party.
08 Dec 2022Complaint
08 Dec 2022Complaint
Investigated a resident’s medication access, bathroom accessibility, bathing services, wheelchair, and pest concerns. Findings indicated the medication issue was unfounded; a working wheelchair was provided; widening the bathroom doorway was not feasible and the resident did not move; temporary bathing by a third party occurred; no pests were found.
08 Dec 2022Complaint
08 Dec 2022Complaint
Investigated the allegation that residents did not receive their medication in a timely manner and found it unfounded.
07 Oct 2022Complaint
07 Oct 2022Complaint
Investigated a complaint that food quality differed among residents and that staff failed to accord dignity to residents. Interviews and kitchen observations indicated meals were well balanced and prepared from the same supply, and residents reported respectful care.
30 Sept 2022Complaint
30 Sept 2022Complaint
Investigated an allegation that pests were not kept out; observed clean kitchen and dining areas with no evidence of pests.
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated a complaint alleging staff did not keep the setting clean, left residents in soiled clothing, and allowed a resident to urinate on the floor; findings found no evidence to support the allegations.
08 Sept 2022Complaint
08 Sept 2022Complaint
Investigated a complaint that residents were not served a variety of foods and that staff spoke inappropriately to residents. Evidence showed varied menu options and no evidence of inappropriate staff communication.
26 Aug 2022Complaint
26 Aug 2022Complaint
Investigated a complaint that two residents were not accommodated with furniture and eviction threats were made. Found the residents agreed to share rooms, the rooms meet space and furnishing requirements, and no eviction notices were issued or threats documented.
Type B87307(a)(3)(A)
Type B87307(a)(3)(B)
Type B87307(a)(3)(E)
26 Aug 2022Complaint
26 Aug 2022Complaint
Investigated the allegation that staff did not answer a resident's call button in a timely manner. Evidence showed multiple calls were not answered promptly on two occasions.
Type A87464(f)(1)
26 Aug 2022Complaint
26 Aug 2022Complaint
Investigated allegation that staff did not follow a resident's physician's order for a wheelchair. Evidence showed staff contacted the resident's insurer and suppliers, but coverage issues prevented providing a wheelchair, and the resident stated a wheelchair should be provided.
26 Aug 2022Complaint
26 Aug 2022Complaint
Investigated claim that staff did not ensure it was free from pests. Found no evidence of insects or vermin and documentation showed monthly pest control treatments.
19 Aug 2022Inspection
19 Aug 2022Inspection
Found no deficiencies during an unannounced annual mitigation visit.
19 Aug 2022Complaint
19 Aug 2022Complaint
Investigated the allegation that staff harassed residents; interviews indicated no harassment occurred.
08 Jun 2022Inspection
08 Jun 2022Inspection
Observed that staff acted quickly after a resident fall, called 911, and transported the resident to the hospital; no deficiencies were cited.
25 May 2022Complaint
25 May 2022Complaint
Investigated the allegation that staff did not follow physician's order and found it unfounded.
03 May 2022Complaint
03 May 2022Complaint
Investigated allegation of no hot water; hot water temperatures in six rooms met regulatory requirements and residents could not corroborate the claim.
24 Mar 2022Complaint
24 Mar 2022Complaint
Investigated an allegation that resident windows and doors were locked; the claim was unfounded.
07 Feb 2022Complaint
07 Feb 2022Complaint
Investigated two allegations: staff did not assist residents with refilling PRN medication and insufficient hot water. The medication issue was unfounded and the hot water issue was unsubstantiated.
13 Jan 2022Complaint
13 Jan 2022Complaint
Investigated two allegations: interfering with resident council and staff speaking to residents; interviews found no evidence to support either claim.
15 Dec 2021Complaint
15 Dec 2021Complaint
Investigated a complaint that a married couple did not receive reasonable accommodations. The investigation found the allegation unfounded.
04 Nov 2021Inspection
04 Nov 2021Inspection
Observed a resident who fell, was treated at the ER and returned the same day; staff increased checks and followed up with the PCP.
04 Nov 2021Complaint
04 Nov 2021Complaint
Investigated the allegation that the call light system was in disrepair; evidence did not establish the issue.
19 Oct 2021Inspection
19 Oct 2021Inspection
Found that two residents had an altercation; staff separated them and checked for injuries; no injuries occurred.
30 Sept 2021Inspection
30 Sept 2021Inspection
Found no deficiencies; medications remained secured, activities were ongoing, and dining areas were clean and organized.
22 Sept 2021Complaint
22 Sept 2021Complaint
Investigated allegations that staff threatened and yelled at residents and that food service was inadequate. Found no evidence to support the threats or yelling, and found the food service met standards.
08 Sept 2021Complaint
08 Sept 2021Complaint
Identified that local Ombudsman information was not readily available to residents because the poster was not posted in a visible area.
Type B1569.269(a)(12)
11 Aug 2021Complaint
11 Aug 2021Complaint
Investigated a resident assault, an administrator qualification, and a financial abuse allegation; all were found unfounded.
11 Aug 2021Inspection
11 Aug 2021Inspection
Identified that residents reported the call system was not working in rooms 103 and 109. The cords pulled did not trigger an alert to the front desk, leaving residents without timely assistance.
17 Jun 2021Complaint
17 Jun 2021Complaint
Investigated a claim that staff did not shower a resident. Findings indicated the claim did not have enough evidence.
17 Jun 2021Complaint
17 Jun 2021Complaint
Identified two specific allegations: one about staff not refilling a resident's medication on time, and another about a bathroom not accommodating a wheelchair. Both allegations were unfounded.
03 Jun 2021Complaint
03 Jun 2021Complaint
Identified the allegation that a resident room was below regulation temperature. Measurements showed 73.5°F in two resident rooms, and residents reported no issue.
26 Mar 2021Complaint
26 Mar 2021Complaint
Found the resident received medications as prescribed with no discrepancies. Found the towel-related allegation unfounded; laundry is done weekly with towels picked up between 7 and 9 am and returned between 2 and 3 pm, and towels were accounted for.
19 Mar 2021Complaint
19 Mar 2021Complaint
Found that the allegation that the resident's wheelchair was in disrepair resulted from its age and normal use; the administrator provided a working wheelchair, contacted the supplier, and staff and the resident noted that any repair would be out-of-pocket and was declined.
05 Nov 2020Complaint
05 Nov 2020Complaint
Found that telephone service was non-operational from 8/8/2020 to 8/19/2020, confirmed by staff and residents and by calls to the main number that went unanswered. Notices with backup contact numbers were posted after 8/10/2020, but responsible parties were not notified, and no incident report was filed.
23 Sept 2020Complaint
23 Sept 2020Complaint
Found two allegations: insufficient staff and staff not responding in a timely manner. Review of a tour, staff schedules, and resident interviews showed no clear evidence to prove the complaints.
15 Jun 2020Inspection
15 Jun 2020Inspection
Confirmed findings of neglect and inadequate care.
12 Jun 2020Complaint
12 Jun 2020Complaint
Found no evidence that staff did not follow physician's orders regarding a medication administration complaint.
10 Jun 2020Complaint
10 Jun 2020Complaint
Investigated allegation of staff removing resident's clothing, inconclusive due to conflicting information. Resident not cooperative, clothing found on floor and in trash. Laundry services part of facility program plan.
Type B1569.269(a)(12)
18 May 2020Complaint
18 May 2020Complaint
Reviewed allegations of accessibility issues in resident's room, finding them unsubstantiated due to resident's refusal to change rooms or use a smaller wheelchair. Maintenance inspections were also reviewed and found to be in compliance with procedures.
30 Dec 2019Complaint
30 Dec 2019Complaint
Investigated allegation of staff mismanaging a resident's medication and determined it was unfounded as medication was administered and documented according to the physician's order.
23 Oct 2019Complaint
23 Oct 2019Complaint
Confirmed false allegations of evictions and major construction involving resident relocation at the facility.
15 Oct 2019Complaint
15 Oct 2019Complaint
Confirmed live bed bugs were found in several rooms and the facility has been receiving regular treatments for pests. There were no substantiated claims of staff improperly medicating residents.
07 Oct 2019Inspection
07 Oct 2019Inspection
Identified bed bugs and contraband in resident's room, non-operational pull cords and incomplete resident call system upgrades.
Type A87344
Type B87211(a)(1)
03 Oct 2019Inspection
03 Oct 2019Inspection
Discussed verbal evictions, relocation of residents, review of house rules, assessments, funding status, construction, admission agreements, fire inspection corrections, resident compatibility, and CCL communication.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Harbor Heights. The information above has not been verified or approved by the owner or operator. For exact information, please contact Harbor Heights directly. There is no cost for this service. We are compensated by the community you select.
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