Overall sentiment across the reviews is strongly positive regarding the quality of care and the home-like environment at Heavenly Care Carehome. Multiple reviewers highlight a clean, bright, and fresh setting with lovely decor, and characterize the atmosphere as positive, joyful, and caring. The facility is consistently described as small and family-owned (Board and Care style), which reviewers link to personalized attention and a comfortable, orderly setting where residents are happy and safe.
Care quality and staff performance are the most frequently praised themes. Caregivers are described as kind, thorough, experienced, and knowledgeable. Several reviews single out the administrator and owner as professional, attentive, and easily available to families, and note that staff communicate concerns immediately. Reviewers report that residents are well looked after—clean, comfortable, and doing well—and that meals are prepared to suit residents' preferences. The combination of long-term licensing (since 2003) and consistent positive feedback gives a sense of stability and trustworthiness.
Facilities and daily life are portrayed positively in terms of cleanliness, decor, and the intimate, home-like environment. Reviewers appreciate the bright, lovely setting and the caring ambience. The small size contributes to personalized care and close staff-resident relationships. However, that same small-scale, home-style layout leads to some practical limitations: several reviewers note that the home is not very mobility-friendly, with tight layouts and extra furniture or decor that can feel cluttered or create obstacles.
Accessibility and safety concerns recur as the main negatives. The property sits on a steep hill, making outdoor access and front/walking access difficult for people with mobility impairments; at least one prospective family cancelled a tour and chose another home for that reason, though they said the owner seemed knowledgeable and it might be worth revisiting later. Reviewers also mention power grids or power infrastructure in the backyard as an aesthetic or potential concern. Communication accessibility shows some variability: while some families describe the owner as easily available and the staff as immediately communicative, at least one reviewer reported difficulty reaching the home by phone. These mixed reports suggest that responsiveness may be strong in many cases but not uniformly experienced by all callers.
In summary, Heavenly Care Carehome appears to offer warm, attentive, and experienced caregiving in a clean, home-like environment that many families find comforting and recommend. It is particularly well suited for residents who benefit from personalized, family-owned Board and Care settings and who have at least some ability to navigate a smaller, multi-level property. Prospective residents and families should pay close attention to mobility needs and outdoor access during a visit, ask specific questions about accommodations for limited mobility, and verify communication preferences and phone responsiveness. For those whose primary priorities are compassionate staff, individualized attention, and a bright, homey atmosphere, Heavenly Care scores highly; for those with significant mobility or accessibility requirements, limitations related to the steep hill, cluttered layout, and small home footprint should be carefully evaluated.
