Overall sentiment in the reviews is predominantly positive, emphasizing a warm, home-like environment with attentive, compassionate caregiving. Multiple reviewers highlight that staff are caring and go above and beyond, with several noting high-quality caregiving and heartfelt gratitude for the level of personal attention provided. The facility’s small, family-run nature is repeatedly cited as a strength: it appears to enable close relationships between staff and residents, individualized attention, and a priority on resident contentment and personal preferences.
Facility and setting are noted positively. Reviewers describe the location as beautiful, quiet, and country-like, with appealing shared spaces such as a sun room and a patio. The property is described as clean and well maintained by some reviewers, and the small scale is framed as contributing to a peaceful, home-like atmosphere rather than an institutional setting. However, the small size also correlates with one of the recurring limitations: a reduced breadth of amenities compared with larger senior living communities.
Dining and activities receive favorable mentions. Home-cooked meals are specifically called out, with at least one reviewer saying their mother was happy with the food. Activities such as crafts, puzzles, and other social programs are available and contribute to residents’ daily engagement. These elements support the impression that the facility focuses on comfort, homeliness, and personalized daily living rather than an extensive array of luxury or medical amenities.
Staffing and management are central themes. The family-run operation and the staff’s close connections to residents are described as creating a loving, respectful environment where individual desires are honored and needs are well provided for. Multiple comments emphasize compassionate care and staff who are willing to go beyond basic duties, reinforcing the view that this is a place where emotional as well as physical needs are addressed.
Notwithstanding the many positives, there are important concerns and at least one strongly negative viewpoint that should be weighed. A reviewer reported a smelly environment and described the pets as untrained, which negatively affected their overall impression. This contrasts with other reviewers who appreciated the presence of pets (cats, dogs, a parrot) for contributing to a homelike atmosphere; the discrepancy suggests variability in pet management and facility cleanliness or odor control. The mention of limited amenities also means the facility may not meet expectations for families seeking more extensive services, activities, or on-site conveniences available at larger communities.
In summary, A TOUCH ABOVE CARE, INC. appears well suited to people who value a small, quiet, country-style, family-run setting where caregivers form close bonds with residents and prioritize individualized, compassionate care. Strengths include attentive staff, home-cooked food, a clean and maintained property (per many reviewers), and modest but meaningful activities and common spaces. Potential residents and families should, however, ask specific questions about pet policies, odor control/cleanliness procedures, and the scope of amenities and services offered, since reviews indicate at least one instance of poor odor and concerns about pet training and an overall negative experience. Those factors could materially affect suitability depending on a prospective resident’s health needs, allergies, or expectations for facilities and services.
