Overall sentiment: Reviews of Westview Healthcare Center are highly polarized. A substantial number of reviewers praise the therapy teams, several individual nurses and CNAs, the activity department, and aspects of the facility’s exterior and programming. At the same time, many other reviews report serious safety, staffing, management, medication and communication problems. The result is a mixed portrayal: for many short-term rehab patients the experience is positive and even excellent, while a significant portion of long-term care or night-shift experiences describe neglectful or unsafe care.
Care quality and safety: The most consistent positive theme is the quality and effectiveness of physical and occupational therapy — multiple reviewers describe dramatic improvements, successful discharges, and therapists who ‘‘worked miracles.’’ Conversely, safety and basic medical care raise repeated, serious concerns. Reports include falls resulting in broken bones (hip, femur, ribs, collar bone), alleged medication overdoses, dehydration, delayed or missed labs (INR monitoring), missed or late medications, and delays in sending residents to the hospital. Several reviewers described being told residents were left in soiled linens or left in wheelchairs/bed for hours, refused bedpans, or neglected to provide feeding assistance, which contributed to injuries or ER visits. These accounts point to inconsistent clinical oversight, especially on overnight or understaffed shifts.
Staff and interpersonal care: Reviews are split — many staff are described as caring, compassionate, professional, and dedicated, with a number of staff members (named nurses and CNAs) singled out for going above and beyond. These positive accounts often come from families of short-term rehab patients or those who interacted mainly with the day shift or therapy teams. In contrast, other reviews report rude, disrespectful, or mocking behavior by some CNAs and nurses, poor bedside manner, and even alleged verbal abuse. High staff turnover, short staffing, and burnout are common explanatory themes for the variable behavior. Several reviewers also point to specific instances of staff misconduct such as theft or misplacement of personal items.
Management, communication, and administration: Communication problems are a frequent complaint. Many families reported difficulty reaching staff or administration by phone (busy signals, long on-hold times, unanswered calls), poor notification about changes in condition, and unhelpful responses from management. Multiple reviewers described management as unresponsive or aggressive, and some noted that billing inquiries seemed to get priority attention over clinical concerns. A few reviewers report improvement under new ownership (Plum Healthcare) and new administrators, with some stating the facility is in turnaround and improving toward a three-star standard, but others still experience unprofessional management behavior.
Facility, cleanliness and amenities: The facility exterior, grounds and gardens receive consistent praise, and several reviewers appreciated craft rooms, activity spaces, and therapy facilities. However, interior conditions are described inconsistently: some report clean rooms and quick, professional housekeeping while others report urine smells in hallways, bugs, blood stains, cold rooms, nonfunctional thermostats, and a ‘‘morgue-like’’ atmosphere in some areas. Several reviews note a clear difference between private-pay rooms and Medi-Cal rooms, with the latter described as cramped and lower quality.
Dining and activities: The activity department and programming are frequently praised, with arts and crafts, music-based activities, and daily entertainment highlighted. Dining receives mixed reviews — some families commend the chef/dietitian and frequent snacks, while others report cold food, watered-down beverages, or unappetizing meals. Meal assistance has been flagged in numerous negative reports (poor feeding assistance, dentures not replaced), which ties back into concerns about basic care and staffing.
Patterns and context: Multiple reviewers point to understaffing and pandemic-related staffing constraints as root causes of many problems, especially for nights and weekends. There is a recurring pattern: strong therapy and engaged day staff on the rehab side, coupled with inconsistent nursing care, management lapses, and safety problems affecting long-term residents or off-hours shifts. Several reviewers recommend Westview for short-term rehabilitation where therapy is the primary need, while strongly cautioning against long-term placement unless families can closely monitor care and verify staff competency. Specific risks repeatedly called out include medication errors, falls, poor monitoring of labs and vitals, missing belongings, and inadequate responsiveness to emergencies.
Recommendations for families: Prospective residents and families should weigh the facility’s strong therapy and activity offerings against documented safety and consistency concerns. If considering Westview, ask for specifics about staffing ratios on the unit and shift you expect (especially nights/weekends), inquire about fall-prevention measures and medication administration safeguards, confirm lab and INR monitoring protocols, clarify how personal belongings are inventoried and secured, and test communication channels (phone access, point-of-contact for clinical updates). For short-term rehab stays focused on regaining mobility, many reviews are highly positive; for long-term care, exercise caution and perform close oversight given the number of serious neglect and safety allegations.
Conclusion: Westview Healthcare Center appears to deliver excellent rehabilitation services and hosts many dedicated, caring staff members — these strengths are tangible and repeatedly recognized. However, the facility also shows recurring, serious problems in staffing consistency, medication and clinical oversight, management communication, and certain aspects of cleanliness and safety. Experiences vary widely by unit, shift, and individual staff, producing a highly mixed overall picture. Families should investigate current conditions and staffing, prioritize direct observation and frequent communication, and consider the facility’s strengths for rehab while remaining wary of the risks reported for long-term placements.
