I'm very pleased with this clean, beautiful, home-like community. The staff are kind, knowledgeable and genuinely attentive-Michael and the admin/wellness team handled everything promptly and empathetically. Activities are varied and engaging with a top-notch director, residents are welcoming, and the memory-care transition was smooth. My family feels relieved and I would recommend this place.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor patio
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.48·(21)
Overall rating
5
4
3
2
1
Care
4.4
Staff
4.3
Meals
1.7
Amenities
4.0
Value
3.0
Pros
Friendly, familial staff
Personalized resident engagement (staff know residents by name)
Attentive and compassionate caregiving
Effective admissions and wellness coordination
Strong, varied activity program with an engaged activity director
Clean, well-maintained interior
Welcoming, home-like atmosphere
Smooth transitions to memory care
New, fresh and comfortable facility design
Quiet, conversation-friendly ambiance
Cons
Staffing shortages and inconsistent clinical coverage (no RN on site/on-call)
Inconsistent and limited dining quality and menu variety
Unreliable meal service continuity (cold meals, occasional shortages)
Activity programming variability across care levels
Perception of high cost
Variable management communication and tone
Summary of reviews
Overall impression: Reviews convey a generally positive experience with The Pointe at Summit Hills centered on the quality of interpersonal care, the activity program, and the facility environment. Families and residents frequently describe staff as friendly, attentive, and relational — staff members are often noted for learning residents’ names and creating a home-like atmosphere. The building itself is described as clean, new, and comfortable with a quiet layout that supports conversation and a welcoming ambiance.
Care and staff: The dominant praise in these summaries is for caregiving staff. Care is described as attentive and compassionate, with particular staff members and the wellness team receiving positive mention. Admissions and wellness coordination are highlighted as effective by some families, and several accounts emphasize smooth transitions into memory care. At the same time, staffing stability is a recurring operational concern: reviewers indicate shortages and gaps in clinical coverage, including the absence of an on-site or on-call RN. This pattern suggests potential impacts on care continuity and clinical oversight during some shifts.
Dining: Dining is the most frequently cited area of dissatisfaction. Comments point to inconsistent food quality, limited menu variety, small portions, and a tendency toward carbohydrate-heavy offerings. Service reliability is also questioned—examples include meals arriving cold and occasional shortages. Together these items indicate that menu planning, food preparation consistency, and meal-service logistics are areas that warrant direct inquiry by prospective residents and families.
Activities: Activity programming is a clear strength. Multiple summaries single out an engaged activity director and a varied schedule of events that residents find enjoyable and meaningful. A few notes indicate that programming in certain care levels (for example, some memory-care residents) could be expanded, so activity availability may vary by unit.
Facilities and management: The physical environment is generally rated positively — reviewers describe the facility as fresh, cozy, and well maintained. Management impressions are more mixed: some families praise the administration and wellness director for responsiveness and problem resolution, while others report concerns about communication tone and perceive pricing as high. These mixed impressions of leadership suggest variability in individual interactions with administrative staff.
Notable patterns and guidance: The pattern across summaries points to strong person-centered caregiving and programming within a well-kept, comfortable facility, contrasted with operational weaknesses in dining and staffing/clinical coverage. Prospective residents and families should consider asking specific questions before decision-making: current staffing ratios and RN coverage (on-site and on-call), sample menus and accommodations for dietary needs, meal-service procedures and contingency plans, details about activity schedules for the specific care level of interest, and a clear explanation of fees and administrative policies. Doing so will clarify whether the facility’s strengths align with the prospective resident’s priorities and whether the operational gaps described can be mitigated in practice.
Reviews written on Mirador
We have no reviews to show about The Pointe at Summit Hills.
Help other families by writing a review about your experience with this community.
Location
The Pointe at Summit Hills is located at 4501 Upland Point Dr, Bakersfield, CA, 93306.
About The Pointe at Summit Hills
The Pointe At Summit Hills is a senior living community that takes care to respect and support each resident as they age, with staff ready to help at any hour and caregivers trained to assist with everyday needs like dressing, bathing, medication, continence, and moving around safely, and they've got a special focus on memory care for folks with Alzheimer's, dementia, or memory loss, which includes a secured entry so residents stay safe from wandering. The two-story building, which covers over 65,000 square feet, has a homey but upscale feel, with warm, inviting common areas designed for family visits, socializing, or just relaxing, and outside there's a landscaped courtyard with walking paths and plenty of spots to sit. They offer different types of living options, from studios to one- and two-bedroom apartments, and the variety means people can choose what suits them best whether they're looking for independent living, assisted living, memory care, or even nursing home services, and there's a pet-friendly policy so residents don't have to leave their animals behind. The community takes great care to keep the environment clean, and both visitors and residents have noticed. They set up personalized care plans, matching services to each person's needs, and they have respite care for short-term stays, which can be a big help for families. Social programs and activities keep residents active, whether it's scheduled events, outings, or smaller get-togethers, and the on-site hair salon means folks can look and feel their best. Let's not forget, staff keep a close eye on residents' health, coordinate with doctors and families, and encourage everyone to stay involved through recreation, errands, or volunteering, tailoring everything so residents can keep their independence as long as possible, and all these touches are what give the place its enriching atmosphere for both residents and staff.
People often ask...
The Pointe at Summit Hills offers competitive pricing, with rates starting at a cost of $4,295 per month.
The Pointe at Summit Hills offers assisted living and memory care.
There are 26 photos of The Pointe at Summit Hills on Mirador.
The full address for this community is 4501 Upland Point Dr, Bakersfield, CA 93306.
No, The Pointe at Summit Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified missing documentation of PRN medication administration for a resident.
—
08 May 2026Complaint
08 May 2026Complaint
Identified that a refund was not issued within 15 days after move-out.
Type B87507(g)(5)(C)(c)
08 May 2026Complaint
08 May 2026Complaint
Investigated allegations that residents did not receive quality food and that staff harassed a resident; there was not a preponderance of evidence to prove the alleged violations.
17 Mar 2026Inspection
17 Mar 2026Inspection
Identified missing admission agreement and incomplete resident records, including pre-placement appraisals for all residents, TB tests for one resident, and missing personal property/valuables and functional capabilities for all.
Type B87506(b)
17 Mar 2026Complaint
17 Mar 2026Complaint
Investigated a complaint about showering needs and call bell responses; evidence did not show a preponderance to support either allegation.
12 Mar 2026Complaint
12 Mar 2026Complaint
Investigated a complaint about air conditioning and found an inoperable unit in Room 10 due to a control circuit board issue affecting Rooms 10–12.
Type ACCR 87303(a)Maintenance and Operation
09 Feb 2026Complaint
09 Feb 2026Complaint
Identified that staff did not stay with a resident to assist with taking medication.
Type A87465(a)(4)
08 Nov 2025Complaint
08 Nov 2025Complaint
Identified that staff mishandled a resident's medication by missing a dose in October 2025 and failing to contact the physician to discontinue or hold it.
Type A87465(a)(4)
16 Oct 2025Complaint
16 Oct 2025Complaint
Investigated the allegation that staff did not ensure it was free of pests. Found that flies occurred due to doors opening and closing; pest control service was in place and a screen had been ordered to help reduce entry, with a fan directing outward.
16 Oct 2025Complaint
16 Oct 2025Complaint
Investigated a pest-related complaint and found that flies occur when doors open; pest control is in place and a screen was ordered to help reduce entry.
28 Jul 2025Inspection
28 Jul 2025Inspection
Found that all required safety, health, and care standards were in place during a pre-licensing evaluation, with no deficiencies identified. Documentation for final license issuance was planned to be submitted to the licensing agency for review.
03 Jul 2025Inspection
03 Jul 2025Inspection
Verified understanding of licensing requirements and procedures through a COMP II session with the applicant and administrator, including operation, staffing, emergency preparedness, and reporting.
24 Jun 2025Complaint
24 Jun 2025Complaint
Identified issues with food storage and handling, including expired items and uncovered desserts, that could affect residents' health.
Type B87555(b)(8)
24 Jun 2025Inspection
24 Jun 2025Inspection
Identified improper storage of bleach and cleaning products on a separate shelf from food in the pantry.
19 Jun 2025Inspection
19 Jun 2025Inspection
Identified deficiencies where medications were not administered according to physician's directions and centrally stored medicines were not kept secure, creating immediate health and safety risks for residents.
Type A87465(c)(2)
Type A87465(h)(2)
19 Jun 2025Complaint
19 Jun 2025Complaint
Found that staff did not distribute medications as prescribed and did not ensure the resident took medications. The evidence did not support the allegations.
12 May 2025Complaint
12 May 2025Complaint
Investigated an allegation of lack of supervision resulting in a resident inappropriately touching another resident; no preponderance of evidence supported the allegation.
11 Mar 2025Inspection
11 Mar 2025Inspection
Identified improper management of self-administered medications, including a B12 bottle short on pills and open ibuprofen containers, creating safety risks.
Type A87465(a)(4)
Type B87465(h)(5)
14 Sept 2024Complaint
14 Sept 2024Complaint
Investigated the allegation that staff would not allow a visitor and found the allegation unfounded.
10 Aug 2024Complaint
10 Aug 2024Complaint
Concluded that the allegation of a resident sustaining a severe pressure injury due to staff neglect was unfounded.
24 Apr 2024Inspection
24 Apr 2024Inspection
Identified absence of a written agreement with a home health agency detailing responsibilities for a resident's medical care.
Type B87609(b)(4)
14 Feb 2024Complaint
14 Feb 2024Complaint
Investigated allegation that staff did not allow a resident to receive private phone calls. The investigation found privacy during a phone call was not ensured.
Type B87468.2(a)(1)
25 Jan 2024Inspection
25 Jan 2024Inspection
Found that staff did not immediately call emergency services after a resident fell and fractured their hip.
Type A87469(c)(3)
25 Jan 2024Complaint
25 Jan 2024Complaint
Investigated a complaint alleging staff did not safeguard a resident's personal belongings and did not issue a refund. The investigation found an eviction notice was emailed to the responsible party, a refund check was issued and mailed, and a hat and a shoe belonging to the resident were to be mailed to the responsible party.
25 Jan 2024Complaint
25 Jan 2024Complaint
Investigated a complaint alleging a resident sustained a fracture due to staff neglect. The investigation did not establish the allegations.
13 Jan 2024Complaint
13 Jan 2024Complaint
Investigated allegations that staff locked a resident in their room and overmedicated a resident. Findings included a door sign directing it be kept locked and missing documentation for morphine administration times.
Type A87468.1(a)(6)
Type A87465(d)(3)
26 Sept 2023Complaint
26 Sept 2023Complaint
Identified a resident room in poor condition with dirty carpet and urine odor, and bedding items not properly provided, along with overflowing soiled laundry. Also found issues with medication administration and delays in providing authorized representatives access to resident records.
Type B87307(3)(C)
08 Sept 2023Complaint
08 Sept 2023Complaint
Identified neglect involving lack of supervision that led to multiple falls and injuries, with related concerns about laundry, medication management, and medical records.
Type A1569.49(c)(1)
Type A87303(a)
Type A87411(a)
Type A87465(a)(4)
Type A87465(a)(1)
Type A87307(a)(3)(F)
Type B87506(b)(14)
Type B87468.1(a)(9)
Type B87465(a)(1)
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated concerns about call bell responses, incontinence care, and communication with a resident's responsible party; records showed delayed responses, a rash from being left soiled, and issues with updating and contacting the responsible party.
Type A87411(a)
Type A87625(b)(3)
Type B87466
31 Jul 2023Inspection
31 Jul 2023Inspection
Identified concerns about governance, administrator duties, care and supervision, medications, and reporting requirements.
20 Jul 2023Complaint
20 Jul 2023Complaint
Investigated a complaint alleging a resident's bathroom was not cleaned or sanitized properly. Evidence indicated the bathroom cleanliness did not meet standards.
Type B87303(a)
20 Jul 2023Inspection
20 Jul 2023Inspection
Identified a deficiency related to administrator qualifications, as the administrator did not meet the required experience providing residential care to the elderly.
Type B87405(f)
19 Jul 2023Complaint
19 Jul 2023Complaint
Investigated an allegation that staff did not assist a resident with taking prescribed medication.
18 Jul 2023Complaint
18 Jul 2023Complaint
Investigated an elopement and concerns about waste disposal and medication administration. An uncovered trash can contained a soiled diaper and gloves, and records showed missed medications.
Type A1569.312(a)
Type A87465(a)(4)
Type B87303(f)(1)
27 Jun 2023Inspection
27 Jun 2023Inspection
Identified a lapse in care and supervision when a resident left the premises and was away for several hours; a missing person report was filed and the resident was located and returned.
Type A1569.312(a)
Type A1569.2
27 Jun 2023Complaint
27 Jun 2023Complaint
Investigated the allegation that staff denied a resident in-person visitation. Found the complaint unfounded.
12 Apr 2023Inspection
12 Apr 2023Inspection
Observed a medication administration issue and gaps in staff training.
Type A87465(a)(4)
Type B1569.625(b)(2)
12 Apr 2023Complaint
12 Apr 2023Complaint
Identified cleanliness concerns in two resident rooms, including stained carpets and a strong urine odor in one room; no pests detected and passageways were clear.
Type B87303
09 Mar 2023Complaint
09 Mar 2023Complaint
Identified mismanagement of a resident's medication during an unannounced site visit.
27 Feb 2023Inspection
27 Feb 2023Inspection
Identified a resident who went without prescribed medication for two days because refills were not obtained in time, creating a risk to health and safety.
Type A87465(a)(1)
02 Feb 2023Complaint
02 Feb 2023Complaint
Investigated allegations that staff restricted visits, did not allow privacy during visits, and charged a resident for services not agreed upon; these allegations were unfounded.
02 Feb 2023Complaint
02 Feb 2023Complaint
Found that the allegation that staff were not properly trained on emergency procedures and that there was no disaster plan posted was unfounded; the allegations that staff were not capable of evaluating residents during an emergency and that residents were not allowed to manage their Resident Council meetings were unsubstantiated.
17 Jan 2023Inspection
17 Jan 2023Inspection
Identified a medication administration issue where a resident reportedly missed a dose because the medication was unavailable, creating a potential health risk.
Type B87465(a)(4)
30 Dec 2022Inspection
30 Dec 2022Inspection
Investigated a self-reported medication error and found that proper procedures were followed; no deficiencies were cited.
12 Dec 2022Complaint
12 Dec 2022Complaint
Investigated the allegation that staff denied in-person visitation. The allegation was unfounded, and visitation restrictions were followed in accordance with the conservator's orders.
29 Nov 2022Inspection
29 Nov 2022Inspection
Identified delayed response times to call buttons and failure to administer prescribed medications, and that an incident report was not submitted to licensing.
Type B87411(a)
Type B87211(a)
29 Nov 2022Complaint
29 Nov 2022Complaint
Investigated a complaint about residents not receiving prescribed medications, with several medication administration errors on multiple days.
Type A87465(a)(4)
29 Nov 2022Complaint
29 Nov 2022Complaint
Investigated allegations that residents were left in soiled diapers, not showered timely, and left in dirty clothes. Found these allegations unsubstantiated; an additional claim that residents were not being fed was unfounded.
19 Sept 2022Complaint
19 Sept 2022Complaint
Found that the allegations that a resident sustained unexplained bruising while in care, sustained a fracture while in care, and staff did not treat the resident with dignity and respect were unfounded.
06 Sept 2022Complaint
06 Sept 2022Complaint
Investigated two allegations: staff yelled and spoke inappropriately in front of residents, and lack of supervision resulting in a resident fall. Found no support for these allegations.
21 Apr 2022Complaint
21 Apr 2022Complaint
Investigated allegation that staff denied a resident in-person visitation; found that the denial did not occur and noted Covid-positive cases at the time.
21 Apr 2022Complaint
21 Apr 2022Complaint
Investigated a retaliation allegation after complaints; could not determine whether it occurred based on available information.
13 Apr 2022Inspection
13 Apr 2022Inspection
Observed infection control measures in place and compliant; no deficiencies cited.
11 Mar 2022Complaint
11 Mar 2022Complaint
Identified that a resident's medication was mismanaged, causing delays in refills and periods when medications were not administered.
Type A87465(a)(1)
13 Dec 2021Complaint
13 Dec 2021Complaint
Investigated allegations that oxygen equipment was not repaired or provided, staff did not assist with incontinence needs, a resident was locked in her bedroom, visitation was restricted, and phone calls were blocked. The findings determined these allegations were unfounded.
27 Sept 2021Complaint
27 Sept 2021Complaint
Investigated the allegation that staff did not monitor residents to prevent falls. The allegation was found to be unsubstantiated.
10 Feb 2021Complaint
10 Feb 2021Complaint
Identified that a resident was found on the ground, unable to bear weight, and staff did not seek timely medical care.
Type A87468.1(a)(2)
10 Feb 2021Complaint
10 Feb 2021Complaint
Investigated the allegation that medications were increased or dosed inappropriately, causing a resident to be unable to stay awake during a video call; interviews and records review found no information supporting that occurred.
04 Feb 2020Inspection
04 Feb 2020Inspection
Conducted an annual inspection, no deficiencies cited.
Type A87468.1(a)(2)
19 Dec 2019Inspection
19 Dec 2019Inspection
Conducted annual inspection, no deficiencies cited.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of The Pointe at Summit Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Pointe at Summit Hills directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
