I placed my loved one at Evergreen and feel they're truly in good hands - the staff are warm, genuine, and responsive, the community is welcoming and active, and the clean, well-maintained facility, great amenities and dining make it feel like home. I highly recommend Evergreen for its caring team, strong sense of community, and convenient location; a few small tweaks would make it even better.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.10·(50)
Overall rating
5
4
3
2
1
Care
3.6
Staff
4.2
Meals
3.9
Amenities
3.1
Value
3.8
Pros
Compassionate and attentive caregiving staff
Strong sense of community and family atmosphere
Engaging activities and varied social calendar
Well-maintained common areas and landscaped outdoor spaces
On-site medical and therapy services (in-house doctor, physical therapy)
24-hour caregiving availability
Varied dining with three daily meals and menu options
Affordable and competitive pricing
Convenient location near shopping and dining
Cleanliness and routine housekeeping/laundry services
Pet-friendly options and larger suite availability
Accessible social spaces (dining room, recreation area, game room)
Cons
Inconsistent staffing levels and periods of understaffing
Medication-management and pharmacy coordination weaknesses
Sanitation and incontinence-care inconsistencies
Communication and responsiveness gaps with families
Small, dated resident rooms needing refurbishment
Gaps in fall-prevention and transfer-assessment practices
Variable dining quality and meal consistency
Management disorganization and inexperienced leadership at times
Personal-asset security and property-control gaps
Noise and traffic exposure from adjacent roadways
Limited in-room climate control (no individual thermostats in some units)
Limited advanced memory-care capabilities
Summary of reviews
Overall impression: Evergreen Retirement Residence presents a mixed picture. The community consistently earns praise for its warm, family-style atmosphere, an active social program, and many staff members who are described as kind, patient, and engaged. Common areas, outdoor landscaping, and communal amenities are frequently described as comfortable and well maintained. The location and price point are often cited as attractive, with on-site clinical supports such as an in-house doctor and regular physical therapy contributing to the appeal for families seeking assisted-living services.
Care-quality and staffing: Many families and residents highlight compassionate caregiving and attentive day-to-day support, including help with bathing, medication reminders, and rapid responses when residents are disoriented. The availability of 24-hour care and rehabilitation services is a plus. However, the facility shows recurring operational weaknesses: periods of understaffing and staff workload stress; medication-management lapses and pharmacy coordination problems; and inconsistencies in incontinence-care and sanitation practices. Reviewers also describe occasions when transfer or mobility assessments were insufficient, and when follow-up with specialty referrals (for example, neurology) was delayed. Those patterns suggest families should confirm current staffing ratios, medication-safety protocols, and fall-prevention procedures during a tour.
Staff, management, and communication: Staff retention and personal attention are strengths — many reviewers characterize staff as extended family and praise specific caregivers and managers. At the same time, there are repeated notes about managerial disorganization, occasional inexperienced leadership at the director level, and uneven communication with families (examples include slow phone responsiveness or inconsistent proactive updates). These operational and communication gaps appear to be a primary source of dissatisfaction and may coexist with generally warm frontline care.
Dining and activities: The community offers a robust activities program (exercise classes, bingo, outings, games, seasonal events) and many residents report active social engagement and friendships. Dining is usually described as adequate, with three meals per day and opportunities for seconds and menu variety; however, meal quality is described as variable across reviews, and prospective residents should sample meals and ask about menu rotation and special-diet accommodations.
Facilities and safety: Common spaces, the dining room, and recreational areas receive positive remarks, and some units include balconies and attractive views. Conversely, the building includes older, smaller resident rooms that several reviewers felt needed updating; some bathrooms lack accessible modifications that would reduce transfer risk (for example, bathtubs without cut-outs). Noise from nearby roadways and limited in-room climate controls were also noted. Concerns about property security (missing personal items) and general cleanliness inconsistencies are reported often enough to merit direct inquiry about asset-control policies, housekeeping checklists, infection-control practices, and incident-reporting procedures.
Who this fits and next steps: Evergreen may be a good fit for residents who prioritize community life, active programming, convenient location, and affordability, and who accept a smaller or older physical plant in exchange for attentive daily caregiving. Families particularly concerned about complex clinical needs, memory-care progression, or rigorous medication- and asset-safety oversight should seek specific documentation: current staffing ratios, medication-administration protocols, fall-prevention assessments, memory-care capability and transfer processes, housekeeping and incontinence-care procedures, and examples of family communication practices. A prospective resident should arrange a tour that includes viewing typical resident rooms, meeting nursing leadership, observing mealtime and an activity, and asking for references from current families to validate recent operational performance.
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Location
Evergreen Retirement Residence is located at 225 Evergreen St, Burbank, CA, 91505.
About Evergreen Retirement Residence
Evergreen Retirement Residence sits in a quiet part of Burbank, California, and serves seniors over 55 with more than 35 years of experience in senior care, which means folks moving in usually find both familiar faces and a warm, steady atmosphere where people get to know each other over time and settle in pretty easily, and the three-story building holds both independent living and assisted living options, as well as tailored memory care and nursing home services, so residents can stay in one place even as needs change, and the staff do a good job of supporting people who like to stay active with activities, special events, programs, outings, and transportation to local spots, so there's a lot to do, like movie nights and crafts or even outings to museums and farmers markets. The building's studios and other residences are made with safety and mobility in mind, so the rooms have things like an emergency call system, full tubs, and regular check-ins, and residents can bring their pets if they want. There are nutritious meals planned by dietitians and prepared by on-site chefs every day, and there's a menu for people to look at along with help for special diets when needed, plus room service for those who find it hard to get out. Evergreen allows for both communal daily dining and a private dining room for special get-togethers, and there's laundry every week, fresh towels, and regular housekeeping so things stay clean. People living here use lots of amenities like a beauty salon, a library, a TV lounge, a billiards lounge, an outdoor patio garden, and free Wi-Fi, and can also get to religious services whether they're on-site or off, including visits from a chaplain and a rabbi as well as Jewish services. Residents manage their own independence as much as possible, with care plans built with their participation, and can get help for daily tasks like bathing, dressing, and moving around when it gets harder to do those things alone. Health services run from medication help to on-site podiatry, optician, and dental care, plus monthly doctor visits, hospice, LVN health monitoring, and even respite care, so when things do change with health, people can stay put. Events follow the seasons with celebrations during holidays like Easter, Hanukkah, and Memorial Day, and friends or families are welcome to join those times. Transportation for outings and appointments is available, along with parking for residents and guests, and the 24-hour staff keep an eye on safety with video monitoring and a monitored call bell in each room. Evergreen offers both in-person tours and a virtual tour on their website, and they provide straightforward resources about prices, reviews, and common questions, along with a newsletter and a calendar of events so people always know what's happening around the community.
People often ask...
Evergreen Retirement Residence offers competitive pricing, with rates starting at a cost of $2,500 per month.
Evergreen Retirement Residence offers independent living and assisted living.
There are 19 photos of Evergreen Retirement Residence on Mirador.
The full address for this community is 225 Evergreen St, Burbank, CA 91505.
No, Evergreen Retirement Residence does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation that staff retaliated against a resident for reporting a concern. There wasn't sufficient evidence to prove whether retaliation occurred.
07 Apr 2026Complaint
07 Apr 2026Complaint
Investigated the allegation that staff did not safeguard residents' personal belongings. Interviews and records did not establish the claim.
23 Mar 2026Complaint
23 Mar 2026Complaint
Investigated an unlawful eviction allegation and found that the initial 30-day eviction notice contained another resident's name and did not include specific reasons, dates, or incidents; a revised notice with the correct resident's name was issued.
Type B87224(d)
10 Mar 2026Complaint
10 Mar 2026Complaint
Investigated two allegations about medication handling and nursing-related care; no evidence established the allegations.
17 Feb 2026Complaint
17 Feb 2026Complaint
Investigated a complaint alleging kitchen disrepair and inadequate food service. Found that a plumbing issue prompted kitchen repairs and meals were supplied by catering, with residents reporting adequate portions and available choices.
19 Dec 2025Complaint
19 Dec 2025Complaint
Investigated an incident in which a non-prescribed blood pressure medication was administered, causing hypotension and hospital transport.
Type A87465(c)(2)(c)
19 Dec 2025Complaint
19 Dec 2025Complaint
Investigated allegations that a licensee financially abused a resident and failed to communicate properly with the resident’s representative; records showed February rent was prorated and March rent billed per the admission agreement, with subsequent invoices aligning to the agreement. Both allegations were found unsubstantiated.
15 Dec 2025Complaint
15 Dec 2025Complaint
Investigated a claim that a resident's personal belongings were not safeguarded and may have been taken by a roommate; interviews did not yield definitive evidence.
16 Oct 2025Complaint
16 Oct 2025Complaint
Investigated allegation that staff did not ensure residents' rooms were clean.
03 Oct 2025Complaint
03 Oct 2025Complaint
Investigated the allegations that resident rooms were not clean and pests were not properly mitigated. Observations and interviews indicated rooms were cleaned daily and pest control measures were in place.
03 Oct 2025Complaint
03 Oct 2025Complaint
Investigated allegations about telephones, signal system, personal care, and basic services; interviews and observations indicated functioning communication systems and timely staff responses.
27 Aug 2025Complaint
27 Aug 2025Complaint
Investigated allegations that staff did not keep a resident's room clean, did not serve nutritious meals, and did not assist a resident in a timely manner.
Type B87303(a)
24 Jul 2025Inspection
24 Jul 2025Inspection
Observed ongoing compliance with many safety features, but noted concerns including a locked kitchen door and hot water temperatures of 106°F in hallway bathrooms.
02 Jul 2025Complaint
02 Jul 2025Complaint
Investigated the allegation that staff did not safeguard a resident's confidential information; the allegation was deemed unsubstantiated.
14 May 2025Complaint
14 May 2025Complaint
Investigated a complaint about a broken coffee maker and lack of hot water; found hot water and working coffee options available.
14 Jan 2025Complaint
14 Jan 2025Complaint
Investigated an allegation that staff threatened eviction; evidence showed no eviction occurred and the resident denied wrongdoing.
06 Dec 2024Complaint
06 Dec 2024Complaint
Investigated allegations about staff training, timely resident assistance, security, and food service. Findings showed appropriate training, timely responses, secure doors, and adequate meals.
20 Nov 2024Complaint
20 Nov 2024Complaint
Investigated allegation that staff spoke to residents in an inappropriate manner; interviews and observations found no evidence of improper conduct.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated allegation that staff did not seek medical attention for a resident in a timely manner. Identified a deficiency related to updating pre-admission appraisals.
Type A87463(a)(3)
12 Jun 2024Inspection
12 Jun 2024Inspection
Found no deficiencies and safety and care standards were met.
17 May 2024Complaint
17 May 2024Complaint
Found insufficient information to support three allegations: inadequate food service, delayed response to call buttons, and theft of belongings.
17 May 2024Complaint
17 May 2024Complaint
Investigated allegation that a resident's personal items were not safeguarded; interviews and records reviewed indicated items were safeguarded and the claim lacked supporting evidence.
17 May 2024Complaint
17 May 2024Complaint
Investigated allegations that staff did not seek appropriate medical services for residents and coerced emergency transport; found insufficient information to support these allegations.
15 Mar 2024Complaint
15 Mar 2024Complaint
Investigated an allegation that staff did not prevent a resident from stealing another resident's personal belongings. Found there was insufficient information to support the allegation.
09 Mar 2024Complaint
09 Mar 2024Complaint
Investigated a fall with head injury and several related allegations: delayed medical attention, wandering without notification, failure to administer medications, theft of belongings, and inadequate food service.
Type A87465(g)
Type A87463(a)(3)
Type A87455(c)(3)(B)
06 Mar 2024Complaint
06 Mar 2024Complaint
Investigated the allegation that staff did not dispense medication as prescribed and found insufficient information to support it.
06 Mar 2024Complaint
06 Mar 2024Complaint
Found insufficient information to support all three allegations concerning staff assistance, bed bug issues, and verbal harassment.
01 Mar 2024Complaint
01 Mar 2024Complaint
Investigated four allegations about medication administration, staff training, timely resident care, and marijuana use; interviews and records indicated no clear evidence of issues.
31 Jan 2024Complaint
31 Jan 2024Complaint
Investigated allegation that staff do not serve residents food of good quality; interviews indicated meals hot, varied, residents satisfied, and no hazards observed.
06 Nov 2023Complaint
06 Nov 2023Complaint
Investigated the allegation that staff financially abused a resident and failed to safeguard the resident's personal belongings. The inquiry included interviews and records review.
04 Oct 2023Complaint
04 Oct 2023Complaint
Investigated a complaint that staff did not keep the facility free of pests; observed rodent droppings in several areas, holes in the kitchen wall, and glue traps, with pest control records on site.
Type B87303(a)
Type B80076(a)(17)
03 Oct 2023Inspection
03 Oct 2023Inspection
Investigated the complaint by interviewing residents.
31 Jul 2023Complaint
31 Jul 2023Complaint
Investigated an allegation that a resident's toileting and hair care needs were not met, with interviews and observations showing no evidence to support the claims.
24 Apr 2023Complaint
24 Apr 2023Complaint
Investigated allegation that staff failed to meet a resident's grooming needs. Found no information to support the claim.
28 Mar 2023Complaint
28 Mar 2023Complaint
Investigated an allegation that staff did not keep residents' rooms clean and did not meet their care needs. Observations and interviews indicated rooms were clean and residents received care as prescribed.
16 Feb 2023Complaint
16 Feb 2023Complaint
Identified that a resident inhaled and ingested a hazardous chemical; paramedics were contacted and assisted the resident.
Type A87309(a)
01 Feb 2023Complaint
01 Feb 2023Complaint
Investigated a claim that a resident's money was stolen in December 2022; no record of a report or internal investigation into the missing money was found.
29 Sept 2022Complaint
29 Sept 2022Complaint
Found both allegations unsubstantiated. Interviews and records indicated residents' dietary needs were met and rooms were at comfortable temperatures.
16 Jun 2022Complaint
16 Jun 2022Complaint
Investigated allegations that staff did not meet residents' needs, food service was inadequate, and there were no activities. Interviews and records did not establish evidence to support these claims.
09 Jun 2022Inspection
09 Jun 2022Inspection
Identified multiple health, safety, and maintenance deficiencies noted during the visit. Missing soap, towels, or sanitizer in several resident rooms and PRN medications not centrally stored posed immediate risks.
Type A87468.1(a)(2)
Type A87465(h)(2)
Type B87303(a)
Type B87303(e)(6)
Type B87307(d)(6)
08 Dec 2021Complaint
08 Dec 2021Complaint
Investigated concerns that staff did not meet residents' needs, food service was inadequate, and there were no activities provided.
12 Oct 2021Complaint
12 Oct 2021Complaint
Investigated a report of insufficient staffing; interviews and observations showed staffing was sufficient.
06 Oct 2021Complaint
06 Oct 2021Complaint
Investigated the allegation that staff failed to provide adequate food service to residents; findings did not establish that the allegation occurred.
01 Oct 2021Complaint
01 Oct 2021Complaint
Conducted a follow-up complaint visit and interviews with staff and residents; findings indicated residents reported daily activities and did not report staffing problems prior to the pandemic.
24 Sept 2021Complaint
24 Sept 2021Complaint
Identified staffing shortages during the pandemic and whether residents' needs were met; interviews indicated care continued despite delays due to reduced staff.
01 Jun 2021Inspection
01 Jun 2021Inspection
Found deficiencies in infection control practices and medication management. These included missing COVID-19 signs at the entrance, insufficient hand sanitizer, unmasked staff and residents, and inaccuracies in medication records and discharge orders.
Type A87465(c)(1)
Type B87468.1(a)(2)
23 Apr 2021Complaint
23 Apr 2021Complaint
Found that residents' personal property was not safeguarded and the theft and loss policy did not meet Title 22 requirements. A landline phone and other valuables were reported missing.
Type B87218(a)(3)
14 Sept 2020Complaint
14 Sept 2020Complaint
Found adequate staffing to meet residents' needs based on timecards, rosters, and interviews, addressing the allegation of insufficient staffing.
Found communications with authorized representatives generally prompt and rate increases properly communicated in writing 60 days in advance.
09 Jul 2020Complaint
09 Jul 2020Complaint
Identified insufficient evidence that a medication administration violation caused hospitalization; and found that meals met residents’ needs with no evidence of poor quality.
08 Nov 2019Complaint
08 Nov 2019Complaint
Confirmed that restrooms were not accessible to residents.
Type B87218(a)(3)
23 Oct 2019Complaint
23 Oct 2019Complaint
Investigated allegation regarding restroom accessibility across multiple floors. Findings did not conclusively support the claim.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Evergreen Retirement Residence. The information above has not been verified or approved by the owner or operator. For exact information, please contact Evergreen Retirement Residence directly. There is no cost for this service. We are compensated by the community you select.
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