Overall sentiment across the reviews for Holiday Manor Inc is deeply mixed and polarized, with strong praise from some families and serious complaints from others. Recurrent positive themes include a subset of genuinely caring and skilled staff members, effective dementia-specific programming and secure locked units, and instances of very good nursing and rehabilitation care. Many reviewers highlight the presence of standout caregivers and managers who treat residents compassionately — examples cited by name include Edna, Mary, and Flor — and several families explicitly state that their loved ones were treated like family and received attentive, around-the-clock care. The facility's dementia unit receives repeated commendations for safety, staff knowledge, family involvement (including participation in the Alzheimer's Walk), and winning awards, which suggests real strengths in specialized memory care.
However, equally frequent and serious concerns surround staffing levels, quality consistency, and resident safety. A dominant pattern is chronic understaffing that reviewers link directly to neglectful outcomes: limited interaction time, missed or delayed medications, skipped personal care tasks (teeth not brushed, soiled clothing left unchanged), and rushed or chaotic mealtimes. Some families report progressive decline in the facility over the years, citing more "lazy" CNAs alongside those who remain dedicated. There are multiple allegations of critical lapses — late medical evaluations, advanced scabies, falls, roommate attacks, negligence leading to hospital admission or hospice transfer, and at least one report of death following alleged inadequate care. These serious incidents are often compounded by poor documentation (incomplete or nonexistent care notes), inconsistent communication, and conflicting information given to families.
Management and administrative themes are highly variable in the reviews. Several posts praise a new administrator and note caring leadership, while other accounts describe defensive, unapproachable, or uncaring management — including a front office perceived as rude or unavailable, issues with doors not opening, and reports of front-desk staff smoking. Families cite problems with admissions staff being coercive or nontransparent, allegations of overcharging, a history of lawsuits, and occasionally being denied permission to use private caregivers. There are also procedural and reporting concerns: reviewers claim management sometimes fails to report incidents to public health, stalls on decisions, holds families for answers, and has an unreliable on-call nursing system. These administrative inconsistencies create distrust and frustration among families and contribute to the polarized overall impression.
Facility environment and infection control receive mixed reviews. Positive reports describe clean, five-star instances and homelike environments with salon services and engaging programming. Conversely, other reviewers note peeling wallpaper, smells, inadequate seating in dining rooms, crowded rooms, full laundry baskets of soiled clothing, and signs of limited funding affecting upkeep. Infection control and safety are areas of serious concern for some families: reports include unsafe zone assignments involving COVID-positive patients and allegations that employees are forced to work in unsafe conditions. Such claims, together with missed medications and inadequate documentation, suggest systemic care-quality and compliance risks in certain units or shifts.
Dining and activities show a split as well. Many families praise engaging activities, personalized meals, and rehabilitation efforts that encourage independence, while others cite mealtime chaos, poor food quality (pureed meals with undesirable texture), and inadequate assistance or seating. Visiting policies also vary between reports — some describe flexible, around-the-clock visiting and family-friendly practices while others refer to restricted weekly visits — reflecting inconsistent policy enforcement or changes over time.
In summary, Holiday Manor Inc appears to have real strengths, particularly in specialized memory care units, committed individual staff members, and certain leadership figures who focus on improvement. At the same time, there are substantial and recurring issues tied to staffing shortages, inconsistent caregiver performance, lapses in personal care and documentation, administrative defensiveness or inaction, and serious safety or infection-control allegations. For prospective families, these reviews suggest the facility can provide excellent care in some circumstances but also carries nontrivial risk of neglect or poor outcomes depending on unit, shift, and the current administrative environment. Prospective residents and families should conduct frequent, detailed visits, ask specific questions about staffing ratios, documentation and incident reporting practices, infection control protocols, medication administration safeguards, and the availability of reliable on-call nursing. Request to meet the unit manager and specific caregivers, check recent inspection and complaint records, and seek references from current families in the same unit to better assess consistency of care before deciding.
