Willow Creek Alzheimer's & Dementia Care Community

    22424 Charlene Way, Castro Valley, CA 94546
    • Assisted Living
    • Memory Care

    Warm compassionate family focused care

    I found this to be a warm, family-focused home with compassionate, attentive caregivers who consistently went above and beyond. They engaged my mom in daily activities, preserved my father's dignity and even helped prolong his life. When my dad passed they supported us kindly and prepared meals for visiting family. The grounds are peaceful, residents seemed happy and social, and I'm grateful for the hospitable, caring staff - overall a very positive experience with only minor room for improvement.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.69·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.8
    • Meals

      4.7
    • Amenities

      4.0
    • Value

      4.7

    Pros

    • Compassionate, attentive caregiving staff
    • Staff who go above and beyond
    • Family-oriented environment
    • Supportive end-of-life care and condolence practices
    • Active resident socialization and engagement
    • Clean, well-maintained interior spaces
    • Attractive, large outdoor grounds and peaceful atmosphere
    • Hospitable meal accommodations for visiting family
    • Positive staff–resident interactions that preserve dignity
    • Daily activity engagement for residents

    Cons

    • Limited transparency around clinical and medication management
    • Sparse detail on formal activity programming and schedules
    • Limited information on dining variety and meal-service continuity
    • Potentially impersonal experience in larger facility capacity

    Summary of reviews

    Overall impression from the collected reviews is strongly positive with repeated emphasis on the quality of direct care and the facility's family-focused culture. Families and visitors commonly describe staff as compassionate, attentive, and willing to go beyond routine duties; reviewers credit caregivers with preserving resident dignity, engaging residents in daily life, and providing supportive presence during end-of-life moments. The community's atmosphere is frequently described as peaceful, and a number of comments highlight well-kept interior spaces and expansive outdoor grounds.

    Care and staff: Staff performance is the most prominent theme. Reviewers consistently characterize caregivers as friendly, outgoing, and responsive. Several accounts note individualized attention — including special accommodations for visiting family and expressed condolences following a resident's passing — which suggests a culture that prioritizes family communication and resident-centered bedside manner. Positive staff–resident interactions and examples of above-and-beyond assistance are recurrent, and many families would recommend the facility on that basis.

    Dining and activities: Direct commentary on regular dining variety and formal activity schedules is limited in the available summaries. When mentioned, meal accommodations for visitors and families are described favorably; similarly, reviewers note that residents are engaged in daily activities and appear social and content. Prospective families should ask for detailed activity calendars, sample menus, and information about accommodations for special diets during a tour to confirm these operational aspects meet individual needs.

    Facilities and environment: The facility is described as clean, well-maintained, and set on pleasant grounds with large outdoor spaces that contribute to a tranquil atmosphere. The community size is noted as large in some comments; while that appears to provide ample space and grounds, it may also translate to a less intimate setting depending on a family's preference. Cleanliness and grounds maintenance are consistently highlighted as strengths.

    Management and notable patterns: Reviews convey a family-focused management approach, with examples of staff support during difficult transitions and thoughtful gestures for families. What is less visible in the summaries is detail about clinical systems — medication management, staffing ratios, incident follow-up, and formal clinical outcomes are not frequently discussed. That lack of explicit information suggests prospective residents should request specifics on clinical oversight, communication protocols after incidents, staffing levels, and documented policies around end-of-life care when evaluating the community.

    Recommendations: The facility appears to offer compassionate, resident-centered care in a pleasant environment with strong family engagement. To complete the picture, visitors should inquire directly about clinical governance, medication practices, activity schedules, meal plans, and how the community manages communication with families following significant clinical events.

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    Location

    Map showing location of Willow Creek Alzheimer's & Dementia Care Community

    Willow Creek Alzheimer's & Dementia Care Community is located at 22424 Charlene Way, Castro Valley, CA, 94546.

    About Willow Creek Alzheimer's & Dementia Care Community

    Willow Creek Alzheimer's & Dementia Care Center is located in Castro Valley, CA and offers a secure and spacious community for residents to thrive in. The facility is set on over an acre of grounds, with wide hallways and outdoor walking paths that residents can enjoy. The enclosed patio is scented with pear trees, creating a tranquil and inviting atmosphere for residents to relax and socialize in.

    The community at Willow Creek is designed to cater to the specific needs of individuals living with Alzheimer's and dementia. The staff at Willow Creek are dedicated to providing quality and compassionate care to each resident, treating them with respect and helping them maintain their independence as much as possible. Residents have the opportunity to participate in a variety of activities to keep them engaged and stimulated, ensuring their time spent at Willow Creek is enjoyable and fulfilling.

    One of the highlights of Willow Creek is the large outdoor aviary, which is a favorite among residents. The gazebo also provides a perfect spot for family gatherings and resident activities. The facility can accommodate up to 48 residents, creating a close-knit community where individuals can feel safe and supported. The staff at Willow Creek work together seamlessly, demonstrating amazing teamwork and a positive attitude in all situations.

    Families of residents at Willow Creek have expressed their gratitude for the excellent care provided by the staff. They commend the staff for their dedication, patience, and kindness in looking after their loved ones. The clean environment, delicious food, and thoughtful amenities such as the fish tank and TV area create a comfortable and welcoming atmosphere for residents and their families to enjoy. Willow Creek Alzheimer's & Dementia Care Center truly goes above and beyond to ensure the well-being and happiness of each resident in their care.

    People often ask...

    Willow Creek Alzheimer's & Dementia Care Community offers competitive pricing, with rates starting at a cost of $6,150 per month.

    Willow Creek Alzheimer's & Dementia Care Community offers assisted living and memory care.

    There are 3 photos of Willow Creek Alzheimer's & Dementia Care Community on Mirador.

    The full address for this community is 22424 Charlene Way, Castro Valley, CA 94546.

    No, Willow Creek Alzheimer's & Dementia Care Community does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number015601256
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity49 residents
    LicenseeALTCARE WILLOW CREEK, INC; ASRAM LIVING LLC
    EffectiveSeptember 5th, 2006
    View the official license record

    Inspection Reports

    14

    Reports

    1

    Type A Citations

    2

    Type B Citations

    6

    Complaints

    6

    Years

    27 Aug 2025Inspection
    Found no deficiencies cited during a 1-year annual visit. Records and safety measures reviewed were consistent with requirements.
    16 May 2025Complaint
    Investigated an unexplained injury to a resident and a claim that medical care was not sought; found insufficient evidence to support the allegations.
    01 Aug 2024Inspection
    Found no deficiencies during the visit.
    15 Feb 2024Inspection
    Investigated an incident involving a resident who developed a cough and was hospitalized, then returned home with new medications and a diet change and currently receives home health. No deficiencies were issued during the visit.
    29 Sept 2023Inspection
    Observed hot water temperatures in the hallway bathroom and a resident room were above safe levels, with readings of 111.4°F and 107.7°F; medications were securely stored and records for staff and residents were up to date. No deficiencies were cited.
    09 Nov 2022Inspection
    Observed infection-control measures, screening procedures, and PPE availability. No deficiencies cited during the visit.
    12 Oct 2022Complaint
    Investigated a complaint that indoor end-of-life visits were not allowed, despite guidelines.
    • Type B87468.1(11)
    12 Oct 2022Complaint
    Investigated an allegation that a medication was not dispensed correctly, resulting in a questionable death.
    01 Jul 2022Complaint
    Investigated the allegation that staff lacked proper understanding of medication procedures. Findings showed six staff were current with medication training and three demonstrated the procedures.
    14 Sept 2021Inspection
    Observed infection control measures were in place, including COVID-19 signage, PPE, screening of staff, residents, and visitors, hand sanitizer at entry, and regular disinfection of commonly touched surfaces. No deficiencies were cited.
    04 Feb 2021Inspection
    Identified cleaning supplies stored in an unlocked closet, failing to keep toxic substances inaccessible to residents.
    • Type A87705
    20 Jan 2021Inspection
    Investigated an incident where a resident was incorrectly given two vitamins and another resident's medication, discovered immediately.
    • Type B87465 (c)
    20 Aug 2020Complaint
    Determined that the unlawful eviction allegation was unfounded; the resident was never evicted and returned after being cleared from a contagious medical condition.
    10 Jan 2020Complaint
    Found allegation of illegal eviction unfounded. Resident returned to facility same day after consultation between PCP and hospital MD.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Willow Creek Alzheimer's & Dementia Care Community. The information above has not been verified or approved by the owner or operator. For exact information, please contact Willow Creek Alzheimer's & Dementia Care Community directly. There is no cost for this service. We are compensated by the community you select.

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