I'm overall very happy - the facility is beautiful and impeccably clean, and the staff are professional, caring and welcoming; they learn residents' names and respond with warmth. There are plentiful activities (exercise, bingo, concerts, weekly outings), a lovely rose garden and many social events, and the dining offers lots of choices, generous portions and room service. My main caveats: food speed and occasional taste issues, some signs of understaffing/delayed caregiver response, and troubling billing/refund problems I'd verify ahead of time. I'd recommend it for the staff and amenities, but go in prepared and confirm billing and response expectations.
Inconsistent management/leadership responsiveness (Executive Director availability varies)
Reports of understaffing at times leading to slow response to calls for help
Communication breakdowns about medical care and missed scheduled doctor visits
Occasional lack of dementia-specific communication training among med techs
Food quality and service speed inconsistent for some residents
Some administrative disorganization causing stress for families
Pricey cost of care reported by some reviewers
Instances of move-in logistics problems (room availability/views not as expected)
Some apartments described as not very spacious and lacking small appliances
A few reports of extremely poor service tied to specific staff members
Allegations of improper handling of deposits and move-in cancellations
Summary review
Overall sentiment: Reviews for Ivy Park at Cerritos are predominantly positive with recurrent praise for the staff, cleanliness, programming, dining, and the physical environment. Many reviewers describe the staff as attentive, compassionate, and welcoming; several individual employees (front desk and nursing staff) received specific commendations for responsiveness and caring interactions. The facility is commonly characterized as clean, modern, and nicely decorated with attractive communal spaces such as a gated rose garden, courtyard, and a well-appointed lobby. A strong social calendar—daily exercise classes, walking club, concerts in the rose garden, field trips, family events, and religious services—emerges as a key strength that supports resident engagement and community-building.
Care quality and staff: Multiple reviewers report high-quality day-to-day care, with thorough medication management, useful med alerts, and onsite nursing support that helps families feel secure. The presence of visiting healthcare providers (notably the CareMore Touch HMO program) is highlighted as a convenience that reduces external medical appointments for some residents. Specific care staff including med nurses and med techs were praised for compassion and responsiveness. However, reviews reveal variability: a number of comments indicate understaffing at peak times, which can translate into slower response to calls for assistance. A few reviews also mention gaps in dementia-specific communication training for some med techs and occasional missed scheduled doctor visits, suggesting inconsistency in clinical coordination.
Facilities and housekeeping: The physical plant consistently receives high marks. Units are called commodious and modern by many, and common areas and gardens are praised as attractive and well maintained. Housekeeping and laundry services are repeatedly described as thorough and reliable. Some reviewers noted smaller units or missing small appliances (for example, a microwave) in specific apartments, so unit size and features may vary by room.
Dining and activities: Dining is one of the most frequently praised areas—many reviewers cite excellent menus, variety, generous portions, and even room service as highlights. Dining room layout and service are described as pleasant and social. A minority of reviewers found food taste or service speed could be improved, pointing to some inconsistency in culinary execution. Activities are robust and diverse: scheduled exercise classes, walking clubs, live music, concerts, bingo, and weekly field trips provide ample opportunities for engagement. Religious services and family-oriented events further expand offerings for residents with different interests.
Administration, billing and management concerns: The most significant negative pattern across reviews concerns administrative, billing, and refund issues. Multiple reports describe serious problems: deposits and month charges taken after contract signing despite some residents never moving in, refunds delayed over 50 days, and allegations involving specific staff (a reviewer named Carmen Hernandez) tied to unsatisfactory resolution. These complaints escalate beyond simple service gripes and include potential legal action, which prospective residents and families should weigh heavily. Management impressions are mixed—some reviewers praise an involved and supportive Executive Director and smooth move-in processes handled by staff like Olga, while others report the Executive Director as unavailable or unhelpful and cite organizational disarray. This inconsistency between strong frontline caregiving and uneven administrative handling is a notable pattern.
Patterns and recommendations: The dominant impression is a facility that delivers warm personal care, clean living spaces, active social programming, and strong dining—creating a largely positive living experience for many residents. However, there are repeated and serious administrative failures reported by a subset of reviewers that involve billing, refunds, and contract/move-in logistics. Prospective residents and families should validate contract terms, ask detailed questions about deposit/refund policies, confirm how cancellations are handled, and document financial transactions. It is also prudent to discuss staffing ratios and dementia training if cognitive impairment is a concern, and to ask for specific assurances about medical visit schedules and communication protocols with nursing/medical staff. Finally, because experiences with management and some operational aspects appear inconsistent, an in-person visit, direct conversations with leadership, and references from current residents or families will help gauge how those administrative concerns are currently being managed.
Bottom line: Ivy Park at Cerritos offers many hallmarks of a high-quality senior living community—attentive caregivers, clean and attractive facilities, compelling dining, and a lively activity program—but there are material administrative and communication risks reported that merit careful due diligence prior to commitment. Confirm financial protections, verify leadership responsiveness, and assess staffing and clinical communication to ensure the strengths highlighted by many reviews align with your specific needs and expectations.
Location
About Ivy Park at Cerritos
Ivy Park at Cerritos sits on a well-landscaped property with walking paths, gardens, and plenty of outdoor areas like a rose garden, peaceful lounges, and a community park where folks can sit or stroll if they want some fresh air, and you'll find both private studios, one-bedroom, and two-bedroom suites, sometimes looking right out onto a garden courtyard, so residents can pick what suits their needs. The building's two stories have spacious floors and rooms set up for privacy, comfort, and safety, and there's also high-speed Wi-Fi all through the property which is fully handicap accessible. People who live here have to be at least 62, and the facility can support up to 163 residents across independent living, assisted living, and memory care, so care ranges from just a little extra help to full support-there are, for example, services for people who need daily care, medication management, or memory support, with 12-16 hour nursing and a 24-hour call system in place, and staff are well-trained, friendly, and on hand at all times.
Ivy Park at Cerritos, as part of Oakmont Senior Living, focuses on what they call a whole living approach, supporting health and independence, and the staff works to respect each resident's personal choices, whether it's care needs or how someone likes their day to go, and everything from weekly housekeeping, laundry services, on-site maintenance, and scheduled transportation makes things easier for everyone. The dining here is all-day, in the Vine at Ivy Restaurant, and meals are planned by chefs and dietitians-folks eat in the dining room or can have room service or pick up a meal if they're not feeling up to socializing that day. Pets are allowed, so residents can keep their animals with them, and outdoor gathering areas with barbecue spots make it feel more like a home than an institution.
There's a full-service salon, library, activity studio, and regular programs that cover everything from crafts to fitness, so it's hard to get bored; both social and educational programs run year-round, and there are unique features like virtual reality therapy for folks dealing with Alzheimer's or dementia. The staff follows detailed cleaning and care routines and keep an eye on support, privacy, security, and just general comfort as the main things for residents. Located close to places like Kaiser Permanente Hospital and Walgreens pharmacy means help and supplies aren't far if needed. Oakmont Senior Living manages the place and brings its own activity calendar and approach to wellness, but residents often comment on the relaxing garden walkways, the welcoming and friendly staff, and events that help keep everybody connected, both physically and mentally. The community's won awards like the Best of Senior Living and Best of Senior Living All Star, mostly for their quality of care. All in all, it's a senior community with a broad mix of support, social opportunities, safety, and plenty of personal choice, in a pleasant setting that puts residents' needs and preferences first.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Ivy Park at Cerritos offers competitive pricing, with rates starting at a cost of $5,355 per month.
Ivy Park at Cerritos offers independent living and assisted living.
There are 22 photos of Ivy Park at Cerritos on Mirador.
The full address for this community is 11000 New Falcon Way, Cerritos, CA, 90703.
Yes, Ivy Park at Cerritos offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
88
Inspections
8
Type A Citations
29
Type B Citations
5
Years of reports
31 Jul 2025
31 Jul 2025
Identified deficiencies during an unannounced annual inspection, including a bedridden resident, gaps in staff first aid training and TB testing, and a missing medical assessment for one resident. Imposed a $500 immediate civil penalty for retaining a bedridden resident.
§ 87411(c)(1)
§ 87411(f)
§ 87202(a)(2)
§ 9058
§ 87705(c)(5)
29 Jul 2025
29 Jul 2025
Found no deficiencies during the visit. Infection control, safety systems, and disaster planning were in place, with adequate food storage, medication handling, activities, and resident rights postings; a follow-up was planned to complete the remaining CARE Tool areas.
§ 9058
03 Jul 2025
03 Jul 2025
Found that the eviction on 6/25/2025 occurred after recent aggressive behavior and house rule violations by the resident. Most residents were unaware of the eviction, and interviews did not corroborate staff retaliation, so the allegation is unsubstantiated.
19 May 2025
19 May 2025
Found no deficiencies; observed a sufficient food supply and safety equipment in place, including operable smoke and carbon monoxide detectors and two fire extinguishers. Tested water temperature at 105.5 degrees Fahrenheit; last fire drill conducted on 05/02/25; medications and medication logs reviewed; five resident files and two staff files reviewed.
§ 9058
04 Apr 2025
04 Apr 2025
Found no deficiencies during the visit. Noted six residents; medications and a first aid kit were centrally stored, toxins locked, smoke and carbon monoxide detectors operable, one fire extinguisher present, foods stocked, hot water measured 110–113 degrees Fahrenheit, and the last emergency disaster drill completed on 03/01/2025.
§ 9058
16 Jan 2025
16 Jan 2025
Found no evidence to prove the five allegations that staff failed to observe changes in residents' condition, failed to assist with grooming, did not answer call buttons promptly, did not provide housekeeping, and did not safeguard personal belongings. Interviews, observations, and file reviews did not establish that any of these issues occurred.
17 Dec 2024
17 Dec 2024
Identified deficiencies, including missing physicians’ reports, consents, personal rights documents, and service appraisals for two residents; the administrator file was not available. Also noted that a fire/earthquake drill had not been conducted and the infectious control plan was not available, while medications were centrally stored and administered as prescribed.
17 Oct 2024
17 Oct 2024
Investigated allegations that staff did not keep the home clean and did not meet residents’ toileting and hygiene needs. Found supporting evidence, including photos of a resident with moisture-related skin excoriation and dried feces on their hands, along with witness accounts.
24 Sept 2024
24 Sept 2024
Investigated an incident involving a staff member and a resident; the staff member was terminated for not following protocols. Interviews and record reviews were completed; no deficiencies identified, and further follow-up may occur.
24 Sept 2024
24 Sept 2024
Interviews conducted, no deficiencies cited during visit.
16 Sept 2024
16 Sept 2024
Identified two specific allegations—a resident was sexually assaulted by another resident and staff did not ensure resident privacy; found no preponderance of evidence to prove or disprove either, UNSUBSTANTIATED.
16 Sept 2024
16 Sept 2024
Investigated allegations of sexual abuse and insufficient privacy for a resident; determined the sexual abuse allegation lacked sufficient evidence due to conflicting accounts and the resident's history of confusion related to dementia, while the privacy concern also lacked corroborative evidence, with most residents reporting adequate privacy measures in place.
12 Aug 2024
12 Aug 2024
Investigated a resident-on-resident incident on 8/2/2024 in which one resident grabbed another by the arm and left a scratch; staff intervened and moved the involved resident to a room. No ambulance or police were contacted, and the family opted to relocate the resident to a setting with a higher level of care.
12 Aug 2024
12 Aug 2024
Confirmed an altercation between residents resulting in aggressive behavior and a scratch on one resident's arm.
26 Jul 2024
26 Jul 2024
Found gaps in staff health records—two staff members lacked chest X-ray results and one lacked a health screening. Infection control and safety measures were in place and functioning, with sufficient PPE and routine cleaning.
26 Jul 2024
26 Jul 2024
Identified deficiencies during the inspection included issues with staff training, infection control procedures, and maintenance of resident records.
§ 87411(f)
19 Apr 2024
19 Apr 2024
Determined that staff did not follow a resident’s care plan, contributing to a pressure wound that progressed from Stage I to Stage III after the resident became bedridden. Investigated allegations that the resident fell and was left unattended on the floor for hours, was not routinely transferred out of bed, and did not receive oral hygiene and dressing assistance; staff denied the claims and documentation showed mixed evidence.
§ 87463(a)(3)
16 May 2024
16 May 2024
Determined there was insufficient evidence to prove or disprove the allegation that staff did not ensure meals were free from contamination; public health confirmed a norovirus outbreak affecting many residents and staff, with no identified link to the meals and no kitchen contamination concerns observed.
16 May 2024
16 May 2024
Investigated an allegation that staff failed to serve food free from contamination. Confirmed the outbreak was due to norovirus, but no evidence linked the illness to the facility's food.
19 Apr 2024
19 Apr 2024
Investigated found that a resident who had a hip fracture after a November 2022 fall returned from rehab and later had multiple night-time falls in January 2023. Staff reported increased nighttime agitation from cognitive decline, and although a November 2022 note indicated the need for hands-on repositioning, the higher fall risk was not reflected in care, so a private caregiver provided 1:1 night supervision.
19 Apr 2024
19 Apr 2024
Found deficiencies in care planning and supervision leading to repeated falls for a resident with cognitive impairment.
§ 87705(5)(a)
09 Apr 2024
09 Apr 2024
Found six residents in care in a three-bedroom, two-bath home, with functioning smoke and carbon monoxide detectors and an indoor temperature around 108 degrees. Stored in the garage were emergency supplies, toxins were locked away, the non-working fireplace was covered and inaccessible, the pantry met supply guidelines, and the last disaster drill occurred on 3/04/24 with the administrator’s certification expiring on 5/15/2025.
09 Apr 2024
09 Apr 2024
Inspected physical plant, reviewed staff and resident files, tested safety devices, and ensured proper food supply in compliance with regulations for care home.
§ 87625(b)(7)
§ 87625(b)(3)
13 Feb 2024
13 Feb 2024
Found that the home serves adults 60 and over, with five bedrooms and two bathrooms, and safety devices such as smoke and carbon monoxide detectors were functioning. Also noted an adequate food supply, secure toxin storage, and that staff and resident files, medications, and administration records were reviewed.
13 Feb 2024
13 Feb 2024
Identified deficiencies in physical plant, staff files, and emergency procedures during inspection.
01 Feb 2024
01 Feb 2024
Investigated the allegation that the pre-admission appraisal was incorrect; found no preponderance of evidence to support it. Investigated the allegation that the refund amount issued to the resident's family was incorrect; found no preponderance of evidence to support it.
01 Feb 2024
01 Feb 2024
Interviews and documents reviewed did not provide enough evidence to support the allegations made regarding the pre-admission assessment or refund amount.
18 Jan 2024
18 Jan 2024
Investigated the allegation that temperatures were not maintained at a comfortable level and that heat was unavailable for over a week; found most rooms within a comfortable range, residents reported comfort, and heating systems functioned, with no clear evidence to support the claim.
18 Jan 2024
18 Jan 2024
Investigated a complaint about staff not maintaining a comfortable temperature for a resident, found no substantial evidence to support the claim as temperatures were within a comfortable range and no other residents reported issues.
14 Dec 2023
14 Dec 2023
Identified several deficiencies at the home, including missing resident appraisal and service plans, missing staff files and training records, no documentation of fire drills, no liability insurance, and no lists of centrally stored medications. Observed health and safety concerns, such as residents using hospital beds with rails without physician reports.
14 Dec 2023
14 Dec 2023
Identified deficiencies in various areas such as medication storage, staff training, resident file documentation, and safety measures during the inspection.
§ 1569.695(c)
§ 87470(c)
§ 87412(a)
§ 87506(b)
§ 87608(a)
04 Dec 2023
04 Dec 2023
Investigated the allegation that staff did not maintain a comfortable room temperature for a resident; found insufficient evidence to prove or disprove the claim, as resident reports varied but most cooling/heating units were functioning.
04 Dec 2023
04 Dec 2023
Investigated whether staff maintained a comfortable room temperature for a resident; interviews and reviews indicated individual A/C units were operational, though some residents reported issues, resulting in the allegation being considered unsubstantiated.
10 Oct 2023
10 Oct 2023
Identified a staffing issue leading to residents waiting an hour or more for meals due to insufficient staff. Found back doors not consistently secured after hours and insufficient evidence to prove or disprove that temperatures were uncomfortable for residents.
§ 87411(a)
10 Oct 2023
10 Oct 2023
Investigated two specific allegations: that staff did not assist with residents’ ADLs and that staff did not meet residents’ needs. Interviews indicated most residents received ADL help and needs were met, with insufficient evidence to prove either allegation.
10 Oct 2023
10 Oct 2023
Investigated allegations of staff not assisting residents with activities of daily living and not meeting residents' needs; determined there was insufficient evidence to confirm these claims.
14 Sept 2023
14 Sept 2023
Identified missing PRN medications for five residents and noted the administrator’s certificate had expired and is pending renewal; deficiencies were cited.
14 Sept 2023
14 Sept 2023
Identified missing medications for several residents during the visit. Deficiencies were cited and discussed with the executive director.
§ 87465(c)(2)
15 Aug 2023
15 Aug 2023
Found the site to be clean and well maintained, with functioning smoke and carbon monoxide detectors, fully charged fire extinguishers, and a kitchen stocked to guidelines. Interviewed staff and residents and observed furnished bedrooms, accessible bathrooms, clear walkways, and overall safe conditions.
15 Aug 2023
15 Aug 2023
Inspection identified a well-maintained facility with proper furnishings, supplies, and safety measures in place.
12 Jun 2023
12 Jun 2023
Identified a well-maintained home with functioning smoke and carbon monoxide detectors, secured cleaning supplies, adequate food and perishables, clean bedrooms, and accessible outdoor space for residents.
12 Jun 2023
12 Jun 2023
Inspection confirmed compliance with regulations; facility met requirements for client care, safety, and cleanliness.
02 Mar 2023
02 Mar 2023
Investigated three specific allegations: not providing a resident's medical records to the medical provider, charging a resident for services not needed, and illegal eviction. Found there was not enough evidence to prove these allegations occurred.
02 Mar 2023
02 Mar 2023
Investigated allegations of not providing medical records to a medical provider and charging for unnecessary services were unsubstantiated.
21 Feb 2023
21 Feb 2023
Found four allegations—air conditioner in disrepair, food served not in a timely manner, chemicals in drinking water, and toaster in disrepair—unsubstantiated. Staff and most residents denied the concerns, and observations indicated functioning climate control and timely meal service.
21 Feb 2023
21 Feb 2023
Reviewed allegations regarding air conditioner disrepair, untimely meal service, chemical contamination of water, and toaster malfunction; found insufficient evidence to support these claims.
16 Feb 2023
16 Feb 2023
Found a pre-licensing visit for a change of ownership and name, including Component III orientation, was completed. Identified a six-resident capacity with dementia care, currently serving four residents (two on hospice), with a clean, safe living space and proper storage, food service, medications, and safety measures in place.
16 Feb 2023
16 Feb 2023
Inspected facility met all requirements for cleanliness, safety, resident care, and staff qualifications, ensuring a suitable environment for elderly residents.
11 Jan 2023
11 Jan 2023
Confirmed that during COMP II, the applicant and administrator understood Title 22 and completed the required steps, covering program operation, staff qualifications and training, grievances, food service, medication management, and application documents; they were advised to submit signed LIC 809 with a copy of photo ID to CAB.
11 Jan 2023
11 Jan 2023
Confirmed successful completion of COMP II during telephone call, verifying understanding of various regulatory requirements for operating an RCFE.
06 Jan 2023
06 Jan 2023
Found no deficiencies observed after the visit. Safety features were in place, medications were securely stored, water temperature stayed within the required range, and living and common areas were clean and well furnished.
06 Jan 2023
06 Jan 2023
Inspection found no deficiencies at the facility.
§ 87212(b)
§ 87412(g)
§ 1569.695(b)
§ 1569.695(c)
§ 1569.695(e)(1)
§ 1569.695(e)(2)
§ 1569.695(e)(3)
§ 87608(a)(3)
20 Dec 2022
20 Dec 2022
Identified two specific allegations: medications were not dispensed correctly and care was not provided. Interviews with residents and staff and medication checks found no evidence supporting these claims, resulting in unsubstantiated findings.
30 Dec 2022
30 Dec 2022
Identified four findings: medication was not consistently administered to a resident; rotation to prevent pressure injuries was not performed; diapering needs were not adequately met; and dietary instructions were not followed, with orange juice given contrary to plan.
30 Dec 2022
30 Dec 2022
Substantiated findings included issues with resident care such as improper rotation resulting in pressure injuries, inconsistent administration of medication, and failure to meet dietary needs.
§ 87625(b)(2)
§ 87555(b)(7)
§ 87465(a)(1)
§ 87465(a)(2)
20 Dec 2022
20 Dec 2022
Determined that there was insufficient evidence to support the allegations that staff dispensed incorrect medications or failed to provide adequate care to residents.
17 Oct 2022
17 Oct 2022
Investigated the allegation that staff did not maintain a comfortable room temperature for a resident. Found that most residents reported comfortable temperatures and the heating/cooling system was functioning, with staff assisting some residents; there was insufficient evidence to prove the allegation.
17 Oct 2022
17 Oct 2022
Confirmed that residents are comfortable with room temperature and staff are addressing complaints about the heating and air unit.
29 Sept 2022
29 Sept 2022
Found two specific allegations—medication mismanagement and failure to prevent inappropriate interactions between residents—lacked a preponderance of evidence to prove they occurred, so both were unsubstantiated.
29 Sept 2022
29 Sept 2022
Confirmed staff administered incorrect medication to a resident, but found insufficient evidence to determine if inappropriate interaction occurred between residents.
27 Jul 2022
27 Jul 2022
Found no deficiencies after an unannounced visit; safety measures, medication handling, food storage, and overall cleanliness were in place and met regulatory requirements.
27 Jul 2022
27 Jul 2022
Confirmed no deficiencies during the visit, met all required standards for safety and cleanliness.
13 Jul 2022
13 Jul 2022
Found no evidence that a male staff member intimidated residents during dinner; staff and resident interviews, along with on-site observations, did not corroborate the allegation, and most residents reported feeling safe and comfortable.
13 Jul 2022
13 Jul 2022
Denied allegations of staff intimidating residents during meals. Residents and staff interviewed reported feeling safe and comfortable at the facility. No evidence to support the allegations.
07 Jun 2022
07 Jun 2022
Identified that a resident’s diapering needs were not met, rotation every two hours was not consistently carried out, and dietary needs were not followed, contributing to pressure injuries and feeding concerns. Found insufficient evidence to support the medication administration allegation.
07 Jun 2022
07 Jun 2022
Investigated three allegations: failure to rotate resident, failure to meet diapering needs, failure to follow dietary needs.
§ 87625(b)(2)
§ 87465(a)(2)
§ 87555(b)(7)
16 May 2022
16 May 2022
Found no deficiencies. Observed safety measures in place, including postings at entry and throughout, hand sanitizer and masks, a pre-screening area, and functioning detectors; water temperature measured 116 degrees F.
16 May 2022
16 May 2022
Inspection resulted in no deficiencies found.
19 Apr 2022
19 Apr 2022
Investigated the allegation that staff did not call 911 promptly after a resident’s condition changed on 10/24/21; found no preponderance of evidence to prove the allegation.
19 Apr 2022
19 Apr 2022
Found during interviews and record review that a resident's change in condition was due to refusal of insulin medication as directed by physician. Allegation of staff not calling 911 promptly was unsubstantiated.
18 Apr 2022
18 Apr 2022
Found no evidence to support the allegation that food service was inadequate, and no evidence to support the privacy allegation, as residents reported adequate meals with menu options and access to room service, and staff knock and wait for a response before entering rooms. Allegations unsubstantiated.
18 Apr 2022
18 Apr 2022
Investigated complaints about inadequate food service and lack of privacy. Found no strong evidence to support claims, concluding both allegations were unproven.
30 Nov 2021
30 Nov 2021
Found no deficiencies; cleanliness and safety measures were in place, with medications locked, sharps and toxins secured, and fire safety equipment fully charged. Hot water was within the required range, food supplies were adequate, and outdoor areas were safe.
30 Nov 2021
30 Nov 2021
Inspection revealed no violations or deficiencies in the facility, meeting all required regulations and standards.
19 Aug 2021
19 Aug 2021
Found insufficient evidence to prove the allegation that food service was inadequate.
19 Aug 2021
19 Aug 2021
Investigated a complaint about inadequate food service, interviewing staff and residents, and found insufficient evidence to confirm the allegation, as residents reported satisfaction with meal quality and quantity.
11 Aug 2021
11 Aug 2021
Identified that the allegation that residents were not provided with CCLD Provider Information Notices is supported, as PINs were not visible in the front lobby and residents reported they did not know about them. Found insufficient evidence to confirm the allegation that residents did not hear alarms, and found that pendant response times were delayed in several instances, indicating safety concerns.
11 Aug 2021
11 Aug 2021
Found allegations regarding failure to share important information with residents and lack of response to residents' safety devices.
§ 1569.2(c)
§ 87468.1(a)(10)
28 Jul 2021
28 Jul 2021
Found no deficiencies during an unannounced annual visit; observed safe, well-maintained conditions—bedrooms with proper furniture and linen, clear passageways, clean bathrooms with grab bars and non-skid surfaces, 109.4-degree hot water, comfortable temperature, adequate lighting, functioning smoke and carbon monoxide detectors, and well-kept outdoor areas.
28 Jul 2021
28 Jul 2021
Confirmed no deficiencies observed during the inspection.
19 Nov 2020
19 Nov 2020
Identified hot water temperature exceeding safe limits (122°F) and several safety/accessibility concerns (ramp area security, need for more chairs) during a pre-licensing visit.
19 Nov 2020
19 Nov 2020
Identified concerns regarding hot water temperature, entry ramp security, chairs, and plumbing were noted during the visit.
10 Nov 2020
10 Nov 2020
Found no evidence that essential workers were denied visitation. Staff reported being instructed to allow essential visits, and residents stated they received visits from essential workers in March and April.
10 Nov 2020
10 Nov 2020
Investigated an allegation that a visitor was denied access by a staff member, but found insufficient evidence to prove this occurred, with interviews confirming essential workers were allowed entry per policy during the COVID-19 pandemic.
26 Oct 2020
26 Oct 2020
Investigated the allegation that a resident fell and was left on the bathroom floor. Found staff responded promptly, the resident was treated and returned the same day, and there is insufficient evidence to prove the incident occurred as alleged.
26 Oct 2020
26 Oct 2020
Found that an allegation related to a resident's accident did not have enough evidence to prove it happened or didn't happen.
16 Jul 2020
16 Jul 2020
Confirmed understanding of regulations and requirements during inspection.
21 Feb 2020
21 Feb 2020
Confirmed failure to issue a refund for rent following a resident's death.
