I love the bright, modern community - beautifully kept grounds, lovely courtyard and lobby, roomy clean apartments, on-site PT/salon/theater, great activities and transportation, and genuinely caring staff (memory care especially strong). That said it's expensive and there have been staffing turnover and occasional slow emergency or dining service responses, so management stability and staffing are things to watch. Overall I'd recommend it if you can afford it and prioritize amenities and attentive caregivers.
Engaging activities and events (live music, outings, games, exercise classes)
On-site physical and occupational therapy
Concierge and transportation to medical appointments
Spacious apartment options (studios to two-bedrooms, some with balconies)
Memory care units with compassionate, knowledgeable staff (in many reports)
Examples of attentive, compassionate caregivers and individual staff praised
Several directors and managers reported as proactive and responsive
Improved communication and incident reporting under newer leadership (in some reviews)
Quick wound care/coordination with hospice noted by some families
Cleanliness and modern decor frequently commended
Social, country-club atmosphere and strong resident engagement
Families reporting high satisfaction and feeling welcome and part of community
Cons
Chronic understaffing and caregiver shortages
High staff turnover and management instability
Inconsistent training and poorly trained caregivers
Slow or delayed care response (reports of 30–45+ minute waits)
Allegations of neglect (infrequent incontinence care, hygiene lapses, bedsores)
Serious safety and abuse allegations reported by some reviewers
Inconsistent food quality; some report half-cooked meals or terrible preparation
Kitchen and dining problems (dirty dishes, long waits, incorrect orders)
Medication and clinical concerns (non-certified meds, limited diabetes monitoring)
Residents left unattended, without shoes, or without breakfast before appointments
Security and maintenance issues (alarms not working, maintenance only reactive)
Theft and missing personal items reported
Expensive monthly fees and unexplained or problematic billing
Restrictions on hiring outside caregivers and limited self-administered medical support
Variable experience across units/shifts — quality highly inconsistent
Evening lockouts and unanswered calls at times
Poor communication or uncaring management reported by some families
Some reports of foul smells or inconsistent cleanliness in specific instances
Parking charges and rising prices cited as concerns
Ombudsman involvement and families moving residents out in some cases
Summary review
Overall sentiment across the reviews is mixed and highly polarized: many reviewers describe Oakmont of Torrance as a beautiful, well-appointed, nearly luxury senior living community with robust amenities and an active social program, while a significant minority report troubling operational and clinical problems that, in some cases, rise to allegations of neglect or abuse. The repeated strengths are the facility’s physical environment and lifestyle offerings — reviewers frequently praise a modern building, well-kept grounds, attractive common areas (movie theater, bar, courtyard, game rooms), and a variety of dining venues including bistros and multiple-meal options. On-site services such as physical and occupational therapy, a salon, concierge services, scheduled transportation, and diverse activities (live music, outings, games, exercise classes, and special events) are consistently highlighted as important positives that contribute to a country-club atmosphere and high resident engagement.
Care quality and staffing are the most recurrent and conflicted themes. Numerous reviews praise individual caregivers, memory care teams, and specific directors (several reviewers name staff such as Angelie, Judith, Jorge, Richard, and Matt) for being compassionate, knowledgeable, and proactive — reviewers attribute meaningful improvements to new or engaged leaders and cite better communication, quicker incident reporting, and improved memory-care staffing in those instances. However, an equally strong thread of reviews details chronic understaffing, high turnover, and inconsistent caregiver training. Reported consequences include long waits for assistance (some reports of 30–45 minute response times), infrequent incontinence checks, hygiene neglect, bedsores, malnutrition concerns, residents being left without shoes or breakfast, and frequent paramedic calls. Several reviewers explicitly raised allegations of neglect and even abuse; these are serious claims and are presented in the reviews as reported incidents rather than adjudicated facts.
Safety, medication, and clinical oversight concerns appear in multiple reviews. Some families reported alarms not functioning reliably, items found in showers, maintenance that seems reactive or only performed around inspections, and reports of staff hiding or leaving residents unsupervised. Medication and clinical management worries include mentions of non-certified medication administration, lack of professional diabetes monitoring (requiring residents to self-test and self-administer), and restrictive policies that prevent hiring outside caregivers. These operational gaps, combined with understaffing, are the basis for several reviewers’ statements that the environment can be unsafe or risky for frail residents.
Dining and housekeeping feedback is polarized. Several reviewers laud excellent meals, fine dining options, and attentive servers, while others describe poor food preparation (half-cooked meals), dirty dishes and utensils, long waits in dining rooms, incorrect orders, and a perceived decline in menu quality. Housekeeping and cleanliness are generally noted as good or excellent in many reviews, but there are isolated reports of foul smells or dirty dining utensils. This variability suggests that dining and housekeeping quality may fluctuate by shift, team, or over time.
Management, communication, and fees form another major theme. Many reviewers praise communicative, hands-on directors and managers who improved the resident experience and responsiveness. Conversely, other reviews describe management instability, frequent executive changes, favoritism, poor transparency, unexplained charges, and billing problems. Cost is a recurring pain point: Oakmont of Torrance is frequently described as high-end and correspondingly expensive, with some families feeling the cost is not justified when operational problems arise.
Notable patterns and variability: experiences appear to be highly unit- and time-dependent. Memory care receives considerable positive feedback in several reports — staff know residents’ names and triggers, and families describe meaningful improvements. But other reviews detail understaffed wings and single-staff coverage at times. Reviews also indicate that leadership changes can produce marked improvement or deterioration; several reviewers explicitly credit new directors with positive operational changes, while others cite past mismanagement that drove families to involve ombudsmen or move residents out.
In summary, Oakmont of Torrance is often praised for its physical plant, amenities, therapy services, and the compassionate behavior of many individual staff members and some leaders. At the same time, there is a persistent and significant body of reviews calling attention to operational failures: understaffing, training gaps, inconsistent care quality, foodservice problems, safety and clinical oversight concerns, and management instability. For prospective residents and families this means the facility may offer an excellent lifestyle and experienced, caring staff in many situations, but they should do targeted due diligence: ask about current staffing levels and turnover rates, observe dining and care shift changes, verify clinical protocols (especially for diabetes and medication administration), inquire about emergency response procedures and alarm functionality, review recent incident logs and Ombudsman involvement, clarify billing practices and fees, and talk with families currently living there — particularly relatives of residents in the specific unit(s) under consideration. These steps will help determine whether the positive experiences reported by many will be the norm for a given apartment or care wing, or whether the negative, sometimes severe issues described in a subset of reviews may also be present.
Location
About Oakmont of Torrance
Oakmont of Torrance sits on a lush campus in Torrance, California, and offers a mix of assisted living, memory care, independent living, skilled nursing, and continuing care retirement community options for adults 55 and over, and the place itself, well, you'll find it has lovely views, beautiful grounds, and gardens where residents can enjoy fresh air or maybe spend some time planting something themselves if that's what they like, with pet-friendly policies so people don't have to leave their companions behind. The community has several different types of apartment homes, from studios to two-bedroom units, each with WiFi, kitchenettes, cable TV, and everyday comforts people expect, and, when it comes to safety, the facility is gated and there's 24-hour help from caring staff as well as a nurse available full-time, so people can get assistance with daily needs, including things like bathing, dressing, and medication reminders. On site, there's a salon, a private movie theater, gardens, a coffee shop, and a wellness center, and if you want a little relaxation, there's a hot tub spa, too, while those who want to keep active might find fitness and wellness programs they can try, or spend time in the computer room, entertainment venues, or join art and crafts sessions and various recreational activities that staff organize to keep everyone engaged. For meals, you've got an executive chef and culinary team making food for communal dining, room service, or even guest meals, and they're set up to handle special diets, like low salt, diabetic, low fat, or vegetarian, and you can expect options for different dietary needs. The staff speak many languages-English, Spanish, French, German, and others including Mandarin and American Sign Language-so people from many backgrounds feel a bit more at home. Parking's available on site, and there are transportation services for those who want to get out for errands or appointments, and housekeeping and laundry services are provided for convenience. The community has specialized memory care for people living with cognitive impairments, therapies including physical therapy and rehabilitation, and hospice care for those needing it. The facility has unique interior design details visible throughout communal areas, and attention's given to the finish and look of shared spaces, aiming to create a welcoming environment where friends and neighbors can get together, maybe for piano entertainment or just to enjoy the vibrant atmosphere. Entry to Oakmont of Torrance comes with an initial fee equal to one month's rent. The facility is licensed with the number 198320250 and operates as part of Oakmont Senior Living. The community's open Monday through Friday from 7:30am to 4:00pm and closed on weekends. Oakmont of Torrance puts effort into tailoring care and services for each person, with options suited to many needs and lifestyles.
Founded in 2001 by Bill Gallaher, Oakmont Senior Living has emerged as a nationally recognized leader in luxury senior living, headquartered in Windsor, California. The family-owned and operated company has grown to serve over 8,000 seniors across 80 luxury communities throughout California, Nevada, and Hawaii, generating annual revenue of $750 million. Oakmont Management Group, established in 2012 as the sole operator of these luxury communities, works in partnership with the Gallaher Family development company, which has been building seniors housing since the 1990s. The company has achieved remarkable growth, adding 1,811 units to its portfolio between 2024 and 2025, ranking No. 12 on the ASHA 50 list of largest senior living operators.
Oakmont provides comprehensive care services including assisted living, memory care, and retirement living, with a company-wide focus on individualized attention and luxury amenities. Their premier communities feature wellness centers, assistance with personal care, medication management, award-winning culinary programs, movie theaters, and pet therapy. The company has pioneered innovative programs such as virtual reality therapy using the Rendever platform, allowing seniors with Alzheimer's and dementia to relive past experiences and participate in new adventures. Their signature Traditions memory care neighborhoods provide individualized 24-hour care by providers trained in dementia education, offering daily reminiscence activities designed to help older adults recall positive memories.
Oakmont's mission centers on delivering meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture anchored in five core values: authenticity, teamwork, compassion, commitment, and resilience. The company maintains an unwavering commitment to excellence, integrity, and high standards of service, with a philosophy of creating communities where residents can continue living even as their needs change. Their approach emphasizes creating safe, nurturing environments where both residents and team members can be the most authentic versions of themselves, fostering a culture that treats residents like family while maintaining luxury standards.
Oakmont's industry leadership has been recognized through numerous achievements, including ranking among the nation's largest operators and maintaining a 97 percent occupancy rate across their portfolio. The company was a 2022 Yass Prize finalist for innovation in education, and their SVP of Human Resources was inducted into McKnight's 2023 Hall of Honor for excellence in talent development. Recent strategic partnerships include an expanded relationship with Welltower and the launch of the Ivy Living brand, alongside major real estate transactions involving Healthpeak's $1.3 billion acquisition of 24 Oakmont communities. These partnerships and recognitions underscore Oakmont's position as an industry innovator committed to setting new standards in luxury senior living while maintaining their foundational values of personalized care and exceptional service.
People often ask...
Oakmont of Torrance offers competitive pricing, with rates starting at a cost of $5,295 per month.
Oakmont of Torrance offers assisted living and memory care.
There are 16 photos of Oakmont of Torrance on Mirador.
The full address for this community is 3620 Lomita Blvd, Torrance, CA, 90505.
Yes, Oakmont of Torrance offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
60
Inspections
9
Type A Citations
4
Type B Citations
5
Years of reports
12 May 2025
12 May 2025
Investigated unwitnessed falls involving three residents that resulted in injuries; observed clean walkways and rooms and found no health or safety concerns.
§ 9058
21 Apr 2025
21 Apr 2025
Found full compliance with regulatory requirements and no deficiencies observed during the visit. Noted safety measures, medication management, infection control, and resident records were in order.
§ 9058
25 Mar 2025
25 Mar 2025
Identified an immediate exclusion of a staff member due to conduct inimical, prohibiting contact with clients and presence on-site; the staff member was not present. No deficiencies were observed, and an exit interview with the executive director was conducted.
§ 9058
29 Jan 2025
29 Jan 2025
Investigated a claim that staff did not adequately assist with repositioning a resident, which allegedly led to skin issues; after reviewing records and interviewing staff and residents, no conclusive evidence showed the claim occurred.
15 Jan 2025
15 Jan 2025
Found that the allegation that staff did not follow advanced directives and resuscitation requests and did not perform CPR or use an AED was not supported by evidence; interviews confirmed staff were aware of the Do Not Resuscitate order and followed it.
12 Sept 2024
12 Sept 2024
Found two resident falls reported in late August, with one fall requiring stitches and the other surgery. Reviewed medical and care records, conducted tours, and observed clean, hazard-free hallways and rooms, with no deficiencies cited.
12 Sept 2024
12 Sept 2024
Reviewed two incident reports of resident falls resulting in injury, found no deficiencies or hazards during inspection of the facility.
15 May 2024
15 May 2024
Identified four allegations: medication overmedication causing hospitalization; dehydration; a caregiver sleeping in a resident’s bed and forcing the resident to sleep on the floor; and a UTI related to incontinence. All four allegations were UNSUBSTANTIATED.
15 May 2024
15 May 2024
Investigated allegations regarding resident care in hospital on multiple dates, concluding with findings of lacking substantiating evidence.
24 Apr 2024
24 Apr 2024
Investigated the allegation that servers were untrained and using phones instead of assisting residents promptly, and the allegation that staff did not provide adequate food service; found no evidence to support either allegation.
24 Apr 2024
24 Apr 2024
Reviewed allegations involving untrained staff and inadequate food service. Determined no preponderance of evidence to support claims of staff being on their phones or delayed, cold food service, leading both allegations to be deemed unsubstantiated.
19 Apr 2024
19 Apr 2024
Found no deficiencies or citations after an unannounced annual inspection of a licensed home serving 126 non-ambulatory elderly residents, including memory care and hospice services. Observed compliance with safety, infection control, medications, and recordkeeping, with all required postings and documents up to date.
19 Apr 2024
19 Apr 2024
Confirmed that the facility met all required standards during the inspection.
14 Mar 2024
14 Mar 2024
Investigated Allegation 1 that a resident sustained a fall due to lack of care, Allegation 2 that staff did not seek timely medical attention, and Allegation 3 that the resident developed multiple pressure injuries; found no evidence to support these claims.
14 Mar 2024
14 Mar 2024
Investigated allegations of a resident sustaining a fall, untimely medical attention, and multiple pressure injuries; found no conclusive evidence to support claims of neglect or lack of care.
14 Feb 2024
14 Feb 2024
Identified four allegations about grooming, clean clothing, clean bed linens, and bathing; found no preponderance of evidence to support any violation after reviewing records and interviewing staff and residents.
14 Feb 2024
14 Feb 2024
Confirmed allegations of staff not assisting residents with grooming, wearing clean clothing, having clean bed linens, and bathing as needed were found to be unsubstantiated after interviews and observations.
27 Jan 2024
27 Jan 2024
Identified the allegation that a resident wandered away from the home due to lack of supervision, resulting in severe hypothermia and hospitalization. Identified the allegation that staff did not notify police about the missing resident.
27 Jan 2024
27 Jan 2024
Confirmed that a resident wandered away from the facility and suffered hypothermia due to a lack of supervision. Additionally, staff failed to notify the police of the missing resident.
§ 87466
§ 87211(a)(d)
15 Nov 2023
15 Nov 2023
Investigated the allegation that staff did not issue a proper refund, reviewing the residency agreement terms, the deposit and community fee details, and how refunds were processed.
Investigated the allegation that resident property was not safeguarded, reviewing safeguarding procedures, inventory practices, incident reports, and related staff and resident interviews.
17 Nov 2023
17 Nov 2023
Investigated the failure to notify the responsible party about suspected abuse and found that reporting to licensing did not occur until after the 10/15/21 incident.
Investigated the allegation of staff physically abusing a resident and found insufficient evidence to prove that abuse occurred.
Confirmed that a refund was not issued to a resident. Found insufficient evidence to support allegations of property theft.
§ 1569.653(c)
§ 87507(e)(1)
12 Aug 2023
12 Aug 2023
Found no deficiencies and no citations issued; infection-control practices, screening protocols, and safety measures were in place, and the home appeared sanitary. Noted proper storage of cleaners, toxins, and sharps; food supplies were adequate; fire extinguishers were charged and operable, and the last fire drill plus annual fire clearance were current.
12 Aug 2023
12 Aug 2023
Confirmed no deficiencies found during the inspection of the facility.
28 Jul 2023
28 Jul 2023
Found no sufficient evidence to support five allegations—dignity in staff–resident interactions, timely responses to call alerts, waking residents for breakfast, providing copies of care plans, and access to needed documents—at the site.
28 Jul 2023
28 Jul 2023
Found no evidence to support allegations such as staff not affording resident dignity, not responding timely to resident's call pendent, or not waking residents for breakfast. Also found no evidence that resident did not receive a copy of care plan.
19 May 2023
19 May 2023
Investigated the allegation that staff did not answer a resident's call button promptly and found the claim unsubstantiated.
19 May 2023
19 May 2023
Staff responded to a resident's call for assistance in a timely manner, as confirmed by interviews and review of documentation, leading to the allegation being unsubstantiated.
01 May 2023
01 May 2023
Found the allegation of neglect/lack of supervision: a resident suffered a head injury while in care. Investigators noted insufficient supervision contributed to the incident.
01 May 2023
01 May 2023
Investigated alleged neglect leading to head injury of a resident in care.
17 Jan 2023
17 Jan 2023
Found that a resident left the premises, was located outside, and is now in a hospital receiving care. An executive director was interviewed.
17 Jan 2023
17 Jan 2023
Found resident outside facility and in hospital receiving care. Administrator to provide requested documents to LPA. Exec.Dir interviewed.
09 Sept 2022
09 Sept 2022
Found an unannounced visit by licensing staff, who observed 88 residents, toured bedrooms and common areas, and noted residents were engaged in activities and dining. No citations were issued; documentation was requested to be emailed, and an exit interview was conducted.
09 Sept 2022
09 Sept 2022
Conducted a case management on inspection and found no issues or violations. Reviewed documents and conducted interviews with residents and administrator.
07 Jul 2022
07 Jul 2022
Investigated complaints about residents' hygiene, authorization for medical services, room odors, toiletries, personal belongings, food service, activities, hazardous substances, and housekeeping. Found that none were proven by a preponderance of evidence.
07 Jul 2022
07 Jul 2022
Identified several allegations about resident care and services, such as unmet hygiene needs, unauthorized medical services, room odor, lack of toiletries, and inadequate food service, as unsubstantiated due to insufficient evidence. Confirmed resident activities, staff attentiveness, and overall cleanliness, with no proof of negligence or hazardous incidents, following interviews and observations.
§ 87705(c)(4)
23 Jun 2022
23 Jun 2022
Investigated complaints and determined that six allegations—staff not assisting with incontinence needs, staff not safeguarding residents’ personal belongings, staff not meeting hygiene needs, staff not cleaning residents’ rooms, staff not providing adequate food service, and the menu not being posted—were unsubstantiated.
23 Jun 2022
23 Jun 2022
Investigated complaints found allegations of staff not assisting residents with incontinence needs, not safeguarding personal belongings, not meeting hygiene needs, not cleaning rooms, not providing adequate food service, and not posting the menu were unsubstantiated.
22 Dec 2021
22 Dec 2021
Found insufficient evidence to support the allegations that staff were rough with residents, spoke to residents disrespectfully, or failed to change residents promptly.
17 May 2022
17 May 2022
Reviewed and amended the allegations from a prior complaint investigation during an unannounced case management visit at the site; risk assessment indicated no COVID-19 infection.
Observed a sanitizing station and records of daily COVID-19 screening and temperature checks for residents and staff, requested supporting documents, and no deficiencies cited; exit interview conducted.
17 May 2022
17 May 2022
Visited the facility to follow up on previous complaint allegations. No deficiencies were found during the visit.
19 Apr 2022
19 Apr 2022
Found that the allegations about food quality, improper storage of food, and failing to meet residents’ dietary needs were reviewed through staff and resident interviews and record checks. Based on those interviews and documents, there was no conclusive evidence to prove violations related to these concerns.
19 Apr 2022
19 Apr 2022
Investigated allegations regarding food quality, proper storage, and dietary needs; determined insufficient evidence to confirm or deny the claims.
05 Apr 2022
05 Apr 2022
Completed pre-licensing with no corrections, confirming a capacity of 126 residents (0 ambulatory, 118 non-ambulatory, 8 bedridden). Found comprehensive safety and operation measures, including locked toxins, secure medication storage, functioning kitchen equipment, tested water temperatures, working smoke/CO detectors, and adequate emergency planning.
05 Apr 2022
05 Apr 2022
Confirmed no issues found during inspection of the facility.
28 Jan 2022
28 Jan 2022
Found a medication error where one resident received an extra medication not prescribed and another resident did not receive her prescribed dose. Found further that the release form given to a family included an unprescribed drug and did not match the doctor's orders or the MAR, based on interviews and record reviews.
28 Jan 2022
28 Jan 2022
Investigated the allegation that required information was not posted in accessible areas; observed posters displayed in a common area in frames. Found insufficient evidence to prove or disprove the allegation that required information was not posted.
28 Jan 2022
28 Jan 2022
Confirmed insufficient posting of required information in accessible areas of the facility.
29 Dec 2021
29 Dec 2021
Identified that untrained staff administered medications. Found no proof of any resident being overmedicated or undermedicated while in care.
29 Dec 2021
29 Dec 2021
Confirmed untrained staff administering medication, with missing dosage noted on a specific date. Further allegations of overmedication and undermedication were found to be unsubstantiated.
22 Dec 2021
22 Dec 2021
Investigated allegations of staff being rough with residents, speaking disrespectfully, and not changing residents timely; determined there was insufficient evidence to support these claims. No deficiencies cited after interviews, observations, and record reviews.
24 Aug 2021
24 Aug 2021
Found infection-control measures in place, including screening protocols for visitors, staff, and residents, sanitizing stations, and masks worn by staff and residents, with a 30-day PPE supply; no deficiencies were noted, though a technical-assistance advisory was issued. Found the home housed 126 residents (eight bedridden) across memory-care and other units, with clean, well-maintained rooms and comfortable temperatures.
24 Aug 2021
24 Aug 2021
Confirmed sanitary conditions, operational systems, and infection control practices during the visit. No deficiencies were noted.
§ 87411(d)(3)
11 May 2021
11 May 2021
Found no evidence to support the allegations that showers were not provided due to insufficient staffing, that trash was not removed due to staffing, that residents' needs were not being met, that food was cold, or that meals were not served on time; interviews and records showed adequate staffing and timely meals.
21 May 2021
21 May 2021
Found hot water was inconsistent, with some rooms receiving cool water (about 68–76°F) and others very hot (about 105–117°F), including common restrooms around 118–120°F. A recently replaced water pump briefly helped before the issue returned.
§ 87303(e)(2)
21 May 2021
21 May 2021
Confirmed the allegation that the facility did not have hot water, with temperatures ranging from 68.1 to 119.7 degrees F.
§ 87211(a)(1)
11 May 2021
11 May 2021
Found no evidence of insufficient staffing affecting residents' shower, trash removal, or meal services.
§ 87468.2
29 Jul 2020
29 Jul 2020
Confirmed the facility met all requirements and operated in substantial compliance during the inspection.
07 Jul 2020
07 Jul 2020
Confirmed understanding of facility operation, staff qualifications, program policies, physical plant, and other key areas during inspection.
