The reviews for Palms Care Center present a strongly mixed and polarized picture. A substantial portion of reviewers praise the facility for compassionate, skilled frontline caregivers — nurses, CNAs and therapy staff receive repeated commendations for being attentive, respectful and effective, particularly in rehabilitation. Many families say therapists worked diligently to get residents home safely, and that nursing staff were kind, hardworking and trustworthy. Several reviewers describe the facility as modern, clean, family-oriented and home-like, and they highlight good communication from administrators who kept them updated. Food quality and customization receives positive mention from some, and COVID-era window visits were noted as a helpful accommodation.
Contrasting sharply with the positive reports are serious allegations of neglect, abuse and mismanagement from other reviewers. Multiple reports describe dirty rooms, poor hygiene, bed sores left untreated, and expired food being served. There are multiple accounts of poor care outcomes — neglected wounds, inadequate hygiene, and staff failing to contact hospitals or respond when care escalated. These reports suggest inconsistency in clinical care and basic custodial standards across the facility or across different shifts/units.
A small but alarming subset of reviews details abusive and hostile interactions: verbal abuse by staff and other patients, a reported racial slur directed at a reviewer, and an incident where staff allegedly threw tomatoes. One reviewer reports a threat to disconnect a resident. These are serious safety and dignity concerns; even if isolated, they reflect potential problems with staff training, supervision, and incident reporting. Several reviewers also state staff failed to report incidents and social workers did not follow up, further raising concerns about oversight and accountability.
Management and communication are another area of divergence. Some reviewers praise administrators as caring and professional who provide regular updates; others say management is unresponsive, ignores complaints, or provides poor customer service — particularly among younger staff. Reports of unanswered phones and failure to follow through on promised payments or private-pay trip reimbursements point to inconsistent administrative reliability and possible financial or operational lapses.
Dining and activities also show mixed feedback. While some reviewers enjoy the food, citing customization and good meals, others call the food terrible or even expired, indicating variability in food safety and quality control. Activities were described as beneficial and there is an activities calendar, but some reviewers criticize insufficient programming, suggesting residents’ engagement can be inconsistent.
Overall sentiment is highly polarized: many families call Palms Care Center the best skilled nursing facility in the area with exemplary therapy and compassionate staff, while others describe it as the worst they've ever visited with neglectful care, unclean conditions and abusive incidents. The pattern suggests that the facility may have notable strengths in rehabilitation, certain clinical staff, and moments of excellent caregiving, but also faces pockets of poor practice — including serious safety and reporting failures — and inconsistent management responsiveness. Anyone considering placement should weigh both the positive reports of strong therapy and caring staff and the negative reports of neglect, abuse, and administrative unreliability. If visiting, prospective families should ask specific questions about incident reporting procedures, staff training and supervision, bedsores and wound care protocols, food safety, and how the facility addresses complaints and follows up on promised payments or services.
