I'm very pleased with this clean, small facility - the staff are warm, caring and responsive (Nurse Jennifer and Donnell stood out) and treated my dad like family. Meals are good, activities plentiful, and the outdoor area and leadership helped my mom settle in and feel at home; I'd recommend them for compassionate, attentive care.
Loved one of resident
Aug 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.79·(19)
Overall rating
5
4
3
2
1
Care
3.6
Staff
3.6
Meals
3.2
Amenities
2.3
Value
3.5
Pros
Compassionate caregiving staff
Supportive administrative and admissions team
Accessible and engaged leadership
Consistent caregiver assignments
Full-time nursing coverage
Engaging activities program
Outdoor courtyard and common outdoor space
Dietary accommodations and generally satisfactory meals
Clean environment with active remodeling
Small, community-oriented atmosphere
Convenient location with ample parking
Assistance with transitions and move-in logistics
Competitive pricing options
Cons
Inconsistent clinical care and pressure‑injury management
Inconsistent staffing levels and limited coverage
Variable responsiveness and family communication
Sanitation concerns and belongings-management gaps
Resident population skewed toward high‑acuity/end‑of‑life needs
Limited private-room availability and shared bathroom configurations
Inconsistent activity delivery compared with pre-admission promises
Variable pricing for shared rooms and unclear cost comparisons
Aging facility infrastructure with ongoing construction disruptions
Summary of reviews
The Claremont Hacienda elicits strongly mixed impressions. Many families and residents praise the staff, highlighting compassionate caregiving, hands-on administrative support during move-in, and several named clinical and leadership staff who were viewed as particularly helpful. The community is described as small and community-oriented, with consistent caregiver assignments and a full-time nurse on site—attributes that families linked to better day-to-day continuity. Several reviewers also appreciated the outdoor courtyard, dietary accommodations, generally satisfactory meals, active activities program, and the convenience of the location and parking.
Care quality perceptions are variable. Positive accounts emphasize responsive, family‑focused staff who treat residents with dignity and provide individual attention. Conversely, other accounts raise concerns about clinical consistency, specifically around wound and skin‑care management and the timeliness of clinical responses. These contrasting views suggest variability in clinical practice from case to case; prospective families should clarify current clinical staffing, wound‑care protocols, and how the facility escalates clinical issues.
Operational factors are similarly mixed. Administrative staff and leadership receive frequent praise for assistance with paperwork and move logistics, and some reviewers noted competitive pricing options. At the same time, reviewers described episodic issues with staffing levels, responsiveness to family concerns, sanitation and personal‑belongings management, and occasional unmet expectations about promised activities. The facility’s physical plant is characterized as older but undergoing remodeling; construction activity was mentioned as a present condition that may cause temporary disruption.
Resident mix and accommodations are important considerations. Several reviewers noted that the community tends to serve residents with higher acuity and advanced‑age needs, and the floorplan appears to emphasize shared rooms and shared bathroom arrangements rather than private suites. For families seeking a community with a larger proportion of higher‑functioning residents or private accommodations, this may be a mismatch. Cost impressions vary across reviewers—some describe the community as budget‑friendly, while others find certain room configurations expensive—so confirm current rates and what services are included.
Overall, The Claremont Hacienda offers clear strengths in staff compassion, leadership engagement, and a small‑community atmosphere with on‑site nursing and activity options. At the same time, reviewers describe operational inconsistencies in clinical care, staffing coverage, sanitation and belongings management, and activity delivery. Prospective residents and their families should tour the community, observe staff–resident interactions, verify nurse availability and wound‑care procedures, review room types and costs, and ask about how construction will be managed during the stay.
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Location
The Claremont Hacienda is located at 501 S College Ave, Claremont, CA, 91711.
About The Claremont Hacienda
The Claremont Hacienda sits in a quiet area of Claremont and offers many types of rooms, like single units, studios, semi-private spaces, and two-bedroom apartments when available, with each type having its own cost. Residents find furnished bedrooms, daily laundry, housekeeping, and basic hygiene items always on hand, along with meals and on-site beautician services. Some small pets are welcome. The facility's 58-bed community helps seniors at many stages, from those needing a little help to those with more serious needs like memory support or skilled nursing, and they also help with incontinence care and medication management, including blood sugar monitoring and injections. There's 24-hour care, awake staff, and a nurse present at all times, with each resident getting a specialized plan for their needs. Staff help with all activities of daily living, from bathing and dressing to grooming and toileting, and provide reminders and supervision, using special technology and secure buildings for those who wander or have memory loss, including a dedicated memory care section made just for dementia and Alzheimer's residents with safety systems like alarm bracelets and locked entries. They're ready for people who need behavioral support or have trouble with aggressive actions, and offer mental health rehab, adult residential care, behavioral health services, and substance recovery programs. Care ranges from light assistance to heavy care with lifts and transfers, and they offer crisis intervention, symptom management, rehab, recovery groups, life skills classes, and prevocational support. Social activities are common, such as bingo, bridge, knitting, clubs, movies, shopping trips, and music, plus religious services and outdoor time in common areas, patios, and gardens. The place's near public transport, Claremont Medical Center, and green spaces like Rancho Santa Ana Botanic Garden, so residents can stay connected in the community. Their long-standing memory care experience, many behavioral programs, and rehab options make them suitable for seniors with both medical and mental health needs, all in a clean, hotel-like setting that encourages dignity, personal choice, and as much independence as possible.
People often ask...
The Claremont Hacienda offers competitive pricing, with rates starting at a cost of $7,186 per month.
The Claremont Hacienda offers assisted living and memory care.
There are 15 photos of The Claremont Hacienda on Mirador.
The full address for this community is 501 S College Ave, Claremont, CA 91711.
No, The Claremont Hacienda does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Identified that a staff member struck a resident in the face, causing a facial injury.
Type A87468.1(a)(3)(a)
23 May 2025Inspection
23 May 2025Inspection
Confirmed no residents on site and all residents relocated; no direct care staff were on site. The original license was to be mailed by 05/30/2025.
22 May 2025Complaint
22 May 2025Complaint
Investigated the allegation that staff did not safeguard a resident's personal items; found that the initial personal property inventory was not completed and no inventory receipt existed.
Type B87218(a)(1)
22 May 2025Complaint
22 May 2025Complaint
Investigated allegations that staff failed to address a change in a resident's health condition, failed to address a scabies infection, and overmedicated a resident.
20 May 2025Complaint
20 May 2025Complaint
Investigated allegation that staff restricted a resident's visitation, limiting visits to 30 minutes at a time, one day a week, and closely supervising.
Type B87468.1(a)(11)(a)
20 May 2025Inspection
20 May 2025Inspection
Found no deficiencies cited during the visit.
09 May 2025Complaint
09 May 2025Complaint
Investigated an allegation that staff did not accept a resident back into care after hospitalization.
09 May 2025Inspection
09 May 2025Inspection
Observed an unannounced case management visit due to pending closure; no deficiencies were cited.
26 Apr 2025Complaint
26 Apr 2025Complaint
Investigated the allegation that staff did not accept a resident back into care following hospitalization. The inquiry included record reviews and interviews with staff, family, and healthcare partners.
15 Apr 2025Inspection
15 Apr 2025Inspection
Observed no deficiencies cited during the visit.
15 Apr 2025Inspection
15 Apr 2025Inspection
Observed staff provided care and supervision; LTCO assisted relocation of some residents; no deficiencies cited.
12 Apr 2025Complaint
12 Apr 2025Complaint
Investigated a complaint alleging the resident's questionable death, development of an unstageable pressure injury, inadequate bathing assistance, and untimely medical treatment. Findings showed no preponderance of evidence to prove or disprove these allegations.
18 Mar 2025Complaint
18 Mar 2025Complaint
Investigated allegations that staff mishandled resident medications, unlawfully evicted residents, and did not provide adequate care and supervision; found insufficient evidence to corroborate the allegations.
13 Mar 2025Inspection
13 Mar 2025Inspection
Identified that a staff member was not associated to the location, creating an immediate health, safety, or personal rights risk to persons in care.
Type A87355(e)(2)
13 Mar 2025Complaint
13 Mar 2025Complaint
Investigated an allegation that staff did not accept a resident back into care after hospitalization. Review of records and interviews indicated the resident was eventually admitted back after several days, with delays in arranging needed medical care.
Type A87465(a)(1)
13 Mar 2025Inspection
13 Mar 2025Inspection
Observed residents being cared for and activities shifted to the family room due to renovations; kitchen had a sufficient food supply. No violations were cited.
12 Dec 2024Inspection
12 Dec 2024Inspection
Found no deficiencies and that safety, food service, infection control, and resident rights measures were in place during a pre-licensing visit.
10 Dec 2024Inspection
10 Dec 2024Inspection
Completed prelicensing with no deficiencies identified.
26 Nov 2024Inspection
26 Nov 2024Inspection
Identified that the applicant and administrator completed COMP II and confirmed understanding of licensing regulations; LIC 809 with photo ID was obtained.
25 Nov 2024Complaint
25 Nov 2024Complaint
Investigated an allegation that staff did not provide enough food to residents. Interviews with staff and residents and mealtime observations indicated meals and snacks were provided to residents.
24 Oct 2024Inspection
24 Oct 2024Inspection
Identified deficiencies included failure to conduct quarterly emergency drills and missing annual medical assessments and reappraisals for residents with dementia.
Type BHSC1569.695(c)
Type BCCR87705(c)(5)
24 Oct 2024Inspection
24 Oct 2024Inspection
Observed a wound-care incident involving a resident who was transported to a hospital after altered consciousness and possible infection; no violations were observed.
17 Sept 2024Complaint
17 Sept 2024Complaint
Investigated the allegation that a resident did not receive prescribed medications. Findings identified gaps in obtaining and communicating Medicare Part B information to the pharmacy.
Type A87465(a)(4)
12 Sept 2024Complaint
12 Sept 2024Complaint
Investigated the allegation that staff did not prevent residents from engaging in a physical altercation. Findings showed a resident assaulted another and staff were aware of aggressive behaviors but did not provide adequate supervision.
Type A87466
Type A87468
05 Sept 2024Inspection
05 Sept 2024Inspection
Identified that four residents were overmedicated in June and August 2024, and that staff assisting with medication lacked the competence to meet residents' needs, creating an immediate health and safety risk.
Type A87608
05 Sept 2024Complaint
05 Sept 2024Complaint
Investigated allegations that staff yelled at residents and did not provide activities. Interviews with staff and residents denied the claims, and observations showed ongoing activities and an activities calendar.
05 Sept 2024Complaint
05 Sept 2024Complaint
Investigated allegations that staff handled residents in a rough manner resulting in injuries, violated residents' personal rights, and mismanaged residents' medications; found no preponderance of evidence to prove the alleged violations.
13 Aug 2024Complaint
13 Aug 2024Complaint
Investigated an allegation that staff administered unprescribed medications to a resident. Interviews and record reviews found no preponderance of evidence supporting the claim.
08 Aug 2024Complaint
08 Aug 2024Complaint
Investigated a complaint alleging questionable death, improper medication administration, failure to meet resident needs, roof leaks with mold, wound care concerns, and inadequate feeding and cleanliness. Findings showed no deficiencies were observed or cited during the visit.
05 Aug 2024Inspection
05 Aug 2024Inspection
Identified that a resident with a primary mental disorder unrelated to dementia was accepted and retained, and relocated on 08/03/2024.
Type A87705(k)(9)
05 Aug 2024Complaint
05 Aug 2024Complaint
Investigated allegations that staff withheld food from residents and that a rent increase was falsified; found no conclusive evidence to prove or disprove either claim.
16 May 2024Inspection
16 May 2024Inspection
Found delay egress doors not functioning as designed and no building permit observed for renovations.
Type B87303(a)
Type B87305(a)
16 May 2024Complaint
16 May 2024Complaint
Found that a resident left the facility unsupervised and was out in the community, and staff did not promptly notify the resident's authorized representatives about the incident.
Type A87411(a)
Type B87705(k)(7)
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated allegations of questionable death, medication issues, unmet resident needs, roof disrepair, mold, wound care problems, inadequate feeding, and cleanliness.
08 Mar 2024Complaint
08 Mar 2024Complaint
Investigated a complaint alleging insufficient staff to meet residents' needs, especially during evenings and nights. Findings showed staffing shortages that affected timely care and safety concerns, including elopement incidents and meal service delivery issues.
Type B87411(a)
07 Mar 2024Complaint
07 Mar 2024Complaint
Investigated the allegations of sepsis from a UTI, a fall with fracture, delayed response to a resident's call, and failure to notify the authorized representative; findings did not establish that these concerns occurred.
18 Jan 2024Complaint
18 Jan 2024Complaint
Investigated a complaint that staff did not assist a resident with incontinence needs. Interviews with residents and staff indicated staff assist with diaper changes, and the resident sometimes resisted.
13 Dec 2023Inspection
13 Dec 2023Inspection
Identified deficiencies included missing administrator qualifications and incomplete staff training, with civil penalties issued for prior visits and several staff awaiting fingerprint clearance.
Type B87405(f)
Type B1569.652(b)(1)(2)
05 Dec 2023Inspection
05 Dec 2023Inspection
Identified deficiencies in staff training records, including missing dementia care hours and insufficient annual training hours for several caregivers.
Type B1569.625(b)(1)
Type B1569.625(b)(2)
Type B1569.626
Type B1569.696
05 Dec 2023Inspection
05 Dec 2023Inspection
Identified that the designated administrator did not meet the required qualifications for residential care settings based on file review. Civil penalties were assessed for the period reviewed.
Type A87405(f)
28 Nov 2023Inspection
28 Nov 2023Inspection
Identified deficiencies in staff training records and administrator qualifications. Civil penalties continued.
Type A87411(d)
Type A87405(f)
21 Nov 2023Complaint
21 Nov 2023Complaint
Investigated a complaint alleging staff yelled at a resident, improper masking, waste disposal issues, air conditioning problems, slow response to calls, and storage of items in a resident room. Interviews with staff and residents did not provide enough evidence to support the allegations.
13 Nov 2023Inspection
13 Nov 2023Inspection
Identified violations related to staff training and administrator qualifications that posed potential health or safety risks to residents.
Type B87411(d)
Type B87405(f)
27 Oct 2023Inspection
27 Oct 2023Inspection
Identified deficiencies in staff background clearances, on-the-job training for staff, and administrator qualifications.
Type A87412(a)(13)(B)1
Type A87405(f)
Type B87411(d)
13 Oct 2023Inspection
13 Oct 2023Inspection
Identified several regulatory deficiencies during a required annual evaluation, including administrator qualifications, hot water temperatures, fingerprint clearances, and staff training.
Type A87405(f)
Type A87303(e)(2)
Type A1569.17(c)(1)(A)
Type B87412(a)(13)(B)1
Type B87411(d)
Type B1569.625(b)(1)
Type B1569.626(a)
Type B1569.696(a)
10 Oct 2023Inspection
10 Oct 2023Inspection
Identified deficiencies included missing/expired CPR certifications for staff and a complaint poster not meeting size requirements; some admission documents still listed under the former ownership.
Type BHSC1569.618(c)(3)
Type BCCR87468(c)(2)(A)
21 Mar 2023Complaint
21 Mar 2023Complaint
Investigated two allegations involving a resident being hit with an object by an unknown person and staff confiscating a resident's phone to prevent calling the police. Investigators reviewed records and interviewed staff and residents to determine what happened.
Type B87468.1(a)(12)
24 Feb 2023Complaint
24 Feb 2023Complaint
Investigated the allegation that staff abandoned a resident; medical records showed the resident was not to return due to a change in service needs, and a definitive conclusion could not be reached.
24 Feb 2023Complaint
24 Feb 2023Complaint
Investigated the allegation that staff abandoned a resident. The investigation did not prove or disprove whether the abandonment occurred.
19 Jan 2023Complaint
19 Jan 2023Complaint
Investigated an allegation that medication was not stored properly; found a narcotic for a resident was missing from the medication drawer with no confirmed secure storage.
Type A87465(c)(1)(2)(3)
27 Oct 2022Inspection
27 Oct 2022Inspection
Investigated a complaint that a resident's emesis and leg pain were not reported to the resident's family or responsible party and physician.
Type B87466
Type B87705
27 Oct 2022Inspection
27 Oct 2022Inspection
Observed hot water temperatures in Wing D were outside the required 105–120 F range during the initial visit, with later readings within range on the follow-up; the site had a fire clearance for a total capacity of 68 and 52 residents were present.
20 Oct 2022Inspection
20 Oct 2022Inspection
Observed hot water in Wing D not within the required 105-120°F range and noted non-compliance with Title 22 regulations.
25 Aug 2022Inspection
25 Aug 2022Inspection
Verified the administrator's understanding of regulations during COMP II.
11 Aug 2022Complaint
11 Aug 2022Complaint
Identified that a staff member who tested positive for COVID-19 returned to work without a required re-test within 24 hours, violating COVID-19 protocol.
Type A87468.1(a)(2)
12 Jul 2022Inspection
12 Jul 2022Inspection
Identified reporting requirements and staffing shortages related to Covid-19. Discussed changes in ownership and administration.
15 Mar 2022Complaint
15 Mar 2022Complaint
Found Allegation 1 that timely medical treatment was not sought not supported; emergency services were called promptly when the resident’s condition worsened and transport to the hospital occurred without delay, with dehydration possibly related to Lasix. Found Allegation 2 and Allegation 3: daily vital signs were monitored and changes were limited to a brief coughing/emesis episode, and residents and staff reported adequate ADL assistance, with the resident able to feed herself.
21 Dec 2021Inspection
21 Dec 2021Inspection
Observed hot water temperatures exceeded the allowed range in two resident restrooms, with readings of 134.6 and 138.2 degrees Fahrenheit.
Type A87303(e)(1)(2)
27 Oct 2021Complaint
27 Oct 2021Complaint
Found that the allegation of a resident's aggression toward caregivers occurred, but there was not a preponderance of evidence to prove or disprove the alleged violations.
22 Oct 2021Complaint
22 Oct 2021Complaint
Found records and interviews showed health changes were noticed and shared with doctors, there was no scabies with negative tests, residents were encouraged to drink with water available, meals were provided with help and supplements if not eaten, and linens were changed daily though some residents had to ask. Determined there was not enough evidence to confirm or deny the allegations.
29 Sept 2021Complaint
29 Sept 2021Complaint
Investigated a resident bruising incident, a wheelchair restraint, and staffing adequacy. Found insufficient evidence to support the bruising and restraint allegations, and no demonstrated staffing shortfall affecting resident care.
09 Jun 2021Complaint
09 Jun 2021Complaint
Investigated two allegations: that staff failed to administer resident medications and that timely emergency medical services were not sought. Interviews with six residents and staff and a review of records did not provide evidence to prove either allegation.
04 Jun 2021Complaint
04 Jun 2021Complaint
Investigated two allegations: staff failed to notify the authorized representative promptly about a resident's health changes, and staff failed to seek medical attention promptly.
Type B87211(a)(1)(D)
23 Mar 2021Complaint
23 Mar 2021Complaint
Investigated a complaint about care and documentation. Found issues including improper medical orders, missing updated Personal Rights, no Needs and Services Plan, missing physician's order for postural supports, and improper medication administration.
Type B87463(a)
Type B87608(a)(3)
Type B87208(a)
Type B87465(2)
Type B87458(a)
Type B87468(b)(1)
02 Feb 2021Inspection
02 Feb 2021Inspection
Verified fire clearance for the cottage and an operable exit-door alarm in room 2, and received an updated site sketch. An exit interview was conducted by phone with the site administrator.
28 Jan 2021Inspection
28 Jan 2021Inspection
Found several Title 22 deficiencies identified during a pre-licensing tele-visit after a change in ownership. 27 residents were there; fire clearance allows 40 bedridden with a total capacity of 68, and a small adjacent cottage unit is not in use and awaiting fire clearance confirmation.
22 Jan 2021Complaint
22 Jan 2021Complaint
Determined, after reviewing records and interviewing staff, that the following allegations could not be proven: reporting a resident’s change of condition, providing incontinence care, destroying medications, ensuring adequate staffing, and completing a pre-admission appraisal.
15 Dec 2020Inspection
15 Dec 2020Inspection
Verified that COMP II with the administrator and applicant confirmed understanding of regulatory areas, including operation, admission policies, staffing and training, health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness. A signed LIC 809 with copy of photo ID was obtained.
20 Oct 2020Complaint
20 Oct 2020Complaint
Investigated the allegation of failing to provide medical attention for a resident's rash and changing nevus; concluded there was insufficient evidence to prove the allegation.
26 Feb 2020Complaint
26 Feb 2020Complaint
Investigated allegations of lack of supervision, failure to seek medical attention, failure to respond appropriately, and lack of access to records were unsubstantiated. Proof of liability insurance was provided and residents denied being locked in rooms.
31 Jan 2020Complaint
31 Jan 2020Complaint
Investigated several allegations regarding timely medical treatment, return of personal items, meeting residents' needs, and protection from injuries. Determined there was insufficient evidence to prove these alleged violations occurred.
Type B87466
Type B87705
23 Jan 2020Inspection
23 Jan 2020Inspection
Identified deficiencies in water temperature levels in several rooms, with penalties assessed for failure to correct in a timely manner.
16 Jan 2020Complaint
16 Jan 2020Complaint
Confirmed inadequate communication with emergency personnel, but unsubstantiated claims of neglect and facility disrepair.
14 Jan 2020Inspection
14 Jan 2020Inspection
Discussed placement of receivership, responsibilities of receivership, receiver's plans for the facility, financial status, liability insurance coverage, fingerprint clearances for staff, notification letters, health and safety of residents, and case management visits.
Type B87458(a)
Type B87468(b)(1)
Type B87463(a)
Type B87608(a)(3)
Type B87208(a)
Type B87465(2)
07 Jan 2020Inspection
07 Jan 2020Inspection
Identified one deficiency during the visit, regarding financial concerns and food supply inspection.
14 Oct 2019Complaint
14 Oct 2019Complaint
Confirmed rodent issue in the kitchen and laundry room due to construction work, traps were set up and rats were caught.
Type B87211(a)(1)
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