Overall sentiment about The Claremont Hacienda is mixed but centers heavily on the quality of staff and the physical environment. A substantial number of reviewers emphasize deeply compassionate, attentive caregivers and name specific employees (Nurse Jennifer, Verity LVN, leadership from Donnell) as standout positives. Many accounts describe staff who go beyond routine duties, help with paperwork and transitions, form family-like bonds with residents, and make residents feel safe and content. Several reviewers noted the presence of a full-time nurse, consistent caregivers, dietary accommodations, clean facilities, a pleasant outdoor area, and a strong sense of community—attributes that many families found reassuring.
At the same time, there are repeated and serious negative reports that significantly temper the overall impression. Multiple reviewers cited quality-of-care failures, including poor responsiveness from staff, issues with hygiene, missing belongings, and at least one account of a bed sore that required debridement surgery. There are also alarming allegations that some residents were locked in rooms. These reports suggest potential lapses in supervision, skin and wound care, and personal security for certain residents. Several reviewers explicitly said they would not recommend the facility based on these experiences.
Facility characteristics are described consistently: The home is small and intimate, with many shared rooms and shared bathrooms (some reviewers pointed out a shared bathroom for four people and the lack of private rooms). The building is described as older-looking by some but actively being remodeled by others; construction disruptions during stays were reported. The outdoor spaces and location (including ample parking) are appreciated, but the limited private room availability and older infrastructure are important trade-offs to consider.
Dining and activities receive mixed feedback. Numerous reviewers say the food is fine or good and that dietary needs are accommodated. Activities and a sense of community are often mentioned positively—some families saw many social opportunities and appreciated the community feel. However, other reviewers reported that promised activities did not occur and that some residents (especially higher-functioning or younger seniors) found the community geared toward very elderly, late-stage residents with fewer appropriate activities.
Management and administrative interactions are likewise mixed but lean positive in several accounts: pleasant administrative staff, helpful directors who assist with paperwork and transitions, and sales/admiration during tours were noted. Still, concerns about responsiveness to family complaints and whether staff take issues seriously were raised by others, indicating variability in follow-through and accountability.
Cost and fit are inconsistent across reviews. Some families called the facility budget-friendly or the best price, while others described it as unaffordable or pointed out increased costs when a resident ended up in a double/shared room. Beyond price, reviewers repeatedly noted the community may not be a good fit for residents who are more active or younger seniors; many current residents are described as being in final stages of life, which shapes daily programming and the level of activity.
In summary, The Claremont Hacienda appears to deliver compassionate, relationship-driven care for many residents, with several staff members and administrators receiving strong praise. However, there are also multiple serious complaints about care quality, safety, and responsiveness that cannot be ignored—particularly reports of bed sores, poor hygiene, missing belongings, and residents being locked in rooms. Prospective families should weigh the strong positives around staff compassion, community feel, cleanliness, and location against the reported incidents and the prevalence of shared rooms and an older resident population. A careful, in-person tour, direct questions about staffing levels, wound and skin care protocols, resident mix, private-room availability, activity schedules, incident reporting procedures, and recent inspection records are strongly recommended before making a placement decision.
