Overall sentiment for Morning Star Post Acute is highly mixed and polarized, with a clear pattern of strong positives concentrated around rehabilitation, certain staff members, and improvements under new management, contrasted by serious negatives primarily related to inconsistent nursing care, safety incidents, communication failures, and property/medication handling. Many reviewers repeatedly praise the facility’s physical therapy program, speech therapy in some cases, attentive CNAs, and compassionate nursing teams. Several families describe a home-like, welcoming atmosphere, excellent patient-centered rehab focus, good dietary accommodations, daily activities, and a clean, organized environment. These positive reports often include strong recommendations, repeat stays, and specific praise for administrators and certain nurses who provided compassionate and professional care.
Conversely, a notable subset of reviews describe troubling experiences: ignored call buttons, patients left in wheelchairs overnight, falls during therapy or transfers, delayed notifications after incidents, and allegations of misdiagnosis and poor infection control (including an MRSA case with no quarantine or mask enforcement). Multiple reviewers reported rude or accusatory staff behavior, unhelpful front desk personnel, and staff distracted by personal devices. There are also repeated complaints about lost or misplaced medications and equipment (missing prescriptions, pill cutter, oxygen concentrator, walker), which raises concerns about property tracking and medication security. These safety and accountability issues are among the most serious themes and led some families to strongly advise against the facility.
A prominent pattern is inconsistency: the same facility is described as “exceptionally clean” and “well organized” by some reviewers while others call it dirty, run down, or crowded. Several reviewers explicitly contrast different stays—praising later stays under new management or different therapy teams while criticizing earlier stays or specific shifts/units. This suggests variability over time (for example, improvements noted under new ownership/management) and variability between staff members or departments. New management and renovations are repeatedly cited as positive changes: reviewers report a more open-door administration, visible renovations, improved staff morale, and better responsiveness. These comments indicate meaningful recent improvements for many families, but not universally.
Dining and activities are generally present and functional: posted menus, daily activities, and dietary accommodations appear in many reviews. Some families praised the food as excellent, while others specifically called out diabetic-unfriendly meals or limited choices. Communication experiences are also divergent—some reviewers highlight prompt, clear communication and problem resolution by management, whereas others experienced unreturned calls, especially from social work or admissions, and poor notification about incidents.
In summary, Morning Star Post Acute exhibits strengths in rehabilitation services, many compassionate and skilled caregivers, and signs of positive change under new management. At the same time, it has significant, recurring concerns related to safety incidents, inconsistent nursing care, lost medications or equipment, occasional rude/unprofessional staff interactions, and variable cleanliness or crowding depending on the unit or time. The reviews suggest the facility may be improving, but quality is uneven. Prospective families should weigh the strong rehab and many positive staff reports against the documented safety and communication lapses, and seek up-to-date information from the facility about current management practices, incident reporting policies, staffing levels, infection-control protocols, room occupancy, and procedures for tracking medications and personal items.
