Overall sentiment in the reviews for Windsor Manor Rehabilitation Center of Concord is highly mixed but leans toward serious concerns about care consistency, staffing, and basic operational quality. Many reviewers report deeply troubling experiences—chronic understaffing, delays in basic services, missing medications and wound-care supplies, and what they describe as custodial rather than skilled nursing care. There are multiple accounts of residents being left bedbound or in diapers for long periods, long waits to be changed or assisted, missed antibiotics and blood thinners leading to ER visits, and significant weight loss tied to poor food and insufficient nursing attention. Housekeeping and maintenance problems are repeatedly cited: deflated air mattresses, no regular mattress, lack of towels or chairs on arrival, dirty rooms and strong odors, and delayed repairs. Some reviewers also allege theft of patient items and express security concerns such as unsecured doors.
A persistent theme is inconsistency: some families praise individual staff members and specific teams (notably CNAs, certain nurses, the PT/OT teams, and wound-care personnel), while others report rude, inexperienced, or inattentive caregivers. Several reviews single out RJ Navarro and a helpful social worker for effective communication, follow-up, and assistance with paperwork, discharge coordination, and equipment—these positive experiences include smooth discharges, prompt responses, and supportive interactions. Conversely, other reviewers describe poor administrative responsiveness, disorganized management, and staff turnover or inexperience that they believe contribute to substandard care. This variability suggests that patient experience may depend heavily on the particular shift, team, or case manager assigned.
Clinical and safety issues raised in multiple reviews are significant: non-licensed staff allegedly providing therapy, missing wound-care devices and medications (including insulin and PICC-line supports), and reports of missed critical doses. Several reviewers explicitly state they raised concerns with the Ombudsman or Medicare, and one review mentions questionable or fraudulent Medicare billing—this elevates the complaints from quality-of-care issues to potential regulatory and legal concerns. COVID outbreaks and infections were also mentioned, further underscoring infection control and safety worries for vulnerable patients.
Dining and daily living support receive frequent criticism. Many describe the food as unpalatable or "slop," contributing to weight loss and dissatisfaction. There are reports of inadequate dining accommodations (no chairs at arrival, having to sit on a garbage can), and overall limited attention to residents' mealtime needs. By contrast, other reviewers report normal or acceptable meals and praise staff who assist with feeding and mobility. Recreational and visiting spaces receive mixed remarks: some appreciate spacious visiting areas (though parking is tight), while others say visiting areas are untidy and lacking adequate seating.
Facility condition and cleanliness are contested: some reviewers expressly call the facility "clean" and praise good housekeeping, while a substantial number describe it as old, dirty, smelly, and misrepresented on the website. Maintenance and supplies problems—air mattresses, towels, basic wound supplies, and cleaning materials—are recurrently cited. Security and privacy concerns also appear (small shared rooms with curtains only, unsecured doors). Financial and insurance issues compound frustration for families: high costs, billing questions, and insurance constraints that prevent transfer to preferred facilities exacerbate trust issues.
In summary, Windsor Manor Rehabilitation Center of Concord shows polarized experiences: there are clear pockets of high-quality, compassionate, and well-coordinated care—especially highlighted by individual caregivers, a few therapy teams, and specific staff members such as RJ Navarro and an involved social worker. However, a large portion of reviews report systemic problems (understaffing, inconsistent clinical care, supply and medication lapses, hygiene and maintenance failures, and potential billing irregularities) that create serious risk and dissatisfaction. Prospective residents and families should be aware of the variability in care, consider asking detailed, specific questions about current staffing levels, medication and wound-care protocols, infection control, recent state surveys, and billing practices, and seek references from recent family contacts. If safety-critical issues (missed meds, wound-care gaps, security, or water/air-mattress problems) are present, escalation to the facility administration, the state survey agency, and the long-term care Ombudsman may be warranted based on the reported patterns.
