Overall sentiment across the reviews is mixed, with a clear split between praise for the personal, home-like aspects of Penny's Guest Home and significant concerns about management practices, transparency, and consistent care delivery. Several reviewers highlight heartfelt positives — the owner is described as loving, caregivers are portrayed as caring and experienced, and there is a registered/full-time nurse on staff. The facility’s atmosphere is repeatedly characterized as warm and home-like, with residents treated like family, friendly staff, a nice facility, and home-cooked meals. Some reviewers also note that management or staff are open to resident suggestions, which reinforces the impression of a personal, family-oriented environment.
At the same time, multiple reviewers raise serious practical and procedural concerns. There are reports of missed appointments by staff and an overall perception that staff or management may be focused on money. Billing practices are a frequent pain point: reviewers mention being charged for items that they believed were included, not receiving receipts for charges, being required to supply basic personal care supplies themselves, and a general lack of transparency in billing. These financial and administrative issues create distrust and are cited alongside complaints about poor care quality by some reviewers.
Care quality and staffing present a mixed picture. The presence of a full-time or registered nurse is a notable positive and suggests clinical oversight, but other comments indicate the facility is not fully assisted or that the level of assistance may be limited. Specific care-related problems include missed staff appointments and an impression of poor staff/management awareness, which could affect day-to-day care reliability. While some reviewers praise caregivers as experienced and caring, others explicitly state they would not recommend the facility, indicating variability in experiences and outcomes among residents.
Facility and safety issues appear in the feedback as well. The facility itself is described as nice, but certain amenities—most notably the patio—are underutilized or unused; reviewers even suggested a simple safety fix (putting a stick to hold the patio door open) to address a safety/utility concern. There are also observations about residents being isolated (doors closed), which may reflect either resident preference or a lack of communal activity and engagement. One review expresses a broader worry about how the facility is being used, implying potential operational or ethical concerns beyond everyday care and amenities.
Management and communication problems are recurring themes. Reviewers report poor awareness from staff and management, opaque billing and charge practices, and failures to provide basic transactional documentation like receipts. These issues not only cause frustration but also point to systemic administrative weaknesses that could undermine otherwise positive aspects of the home-like caregiving model. The contrast between personable caregivers and problematic administrative practices is especially stark: while frontline staff may be kind and attentive, inconsistent management practices around scheduling, billing, and transparency erode overall confidence.
In summary, Penny's Guest Home is portrayed by some reviewers as a warm, family-style residential home with caring staff, a registered nurse on site, and appealing home-cooked meals. However, a substantial set of critiques centers on inconsistent care delivery (missed appointments and variable quality), administrative and billing opacity (charges for supposedly included items, lack of receipts, requirement that families provide supplies), and isolated safety/facility issues (unused patio, safety suggestion for the door, residents with closed doors). Prospective residents and families should weigh the valued personal qualities of the caregivers and atmosphere against documented administrative and care consistency concerns. The reviews suggest that anyone considering Penny's Guest Home should ask detailed questions about billing practices, the exact level of assistance provided, staffing reliability, and specific safety measures before deciding.
