The reviews for Corona Post Acute present a deeply mixed and polarized portrait: many families and residents report genuinely excellent care, especially around admissions, therapy, and individual staff members, while an equally large set of reviews describe serious failures in basic nursing care, safety, hygiene, and management. Positive reports consistently highlight a professional, kind admissions team and therapy/rehab staff who contribute to successful short-term recoveries. Multiple reviewers single out nurses, CNAs and specific employees by name as compassionate, attentive, and effective. Several reviewers describe a clean, pleasant building with engaging activities (arts/crafts, Bible study, dances), supportive case management, and good therapy outcomes, and note smooth transitions and helpful social work support.
Counterbalancing those positives are numerous and alarming negative accounts. A dominant theme is neglect: staff unresponsiveness to call lights, residents left soiled for long periods, missed medications and delayed pain management, poor wound care, and bedsores. Reviews repeatedly cite strong fecal and urine odors, poor room hygiene, pests (cockroaches, mice), dirty floors and linens, and instances of clothing or personal items missing. Safety concerns are frequent and substantive — falls with long unattended intervals, patients found on floors or misplaced (in restrooms, hallways), cords and beds on the floor, and insufficient electrical/outlet availability for medical equipment. Several reviews allege medication administration issues that posed real medical risk, including delayed antibiotics, insulin/IV documentation problems, and changes to transplant or critical meds without clear family consent.
Management, staffing and systemic oversight emerge as critical fault lines. Many reviews point to chronic understaffing, overworked employees, and inconsistent staffing quality across shifts, which reviewers say result in unreliable day-to-day care. Complaints describe a toxic management culture in some accounts (bullying nursing leadership, staff harassment, dishonest or evasive communication), while other reviews praise specific leaders who are hands-on and effective. There are multiple reports of serious administrative failures: improper transfers or discharges without family consent (including one cited by the health department), moving residents far from families without notice, police involvement to locate patients, and alleged documentation or therapy fraud (therapy claimed but not performed). Billing and discharge planning issues are also reported — families claim they were charged or moved without adequate exit plans, sometimes precipitating homelessness or financial distress.
Therapy and rehab receive consistently mixed, but frequent, praise. Several reviewers describe outstanding physical and occupational therapy teams who contributed to recovery and discharge. Conversely, some families allege that documented therapy was not actually delivered, or that therapy frequency was falsified. This discrepancy suggests variability dependent on unit, shift, or time (some reviewers note a decline after an ownership change). Admissions processes often receive positive marks: families say admissions staff are compassionate and make transitions easier. However, post-admission communication and ongoing family updates are repeatedly criticized in negative reviews, with some families stating that nurses and administrators were unresponsive to calls and emails and failed to keep them informed about critical events.
Dining, activities, and environment are similarly mixed. Positive comments reference edible food, a pleasant dining room, regular programming, and a piano or social events, while others complain about cold food, bland meals, and limited shower frequency (sometimes only twice weekly). Physical environment reports are split: some visitors find the building and grounds clean and inviting; others report dingy rooms, peeling paint, sticky floors, mold, and infestations. Specific operational lapses are mentioned (unplugged TVs, missing remotes, lost paperwork, unmanned front desk), which reflect inconsistent attention to resident comfort and logistics.
Finally, the reviews contain several acute allegations that require attention: health department citation for improper discharge/transfer, police involvement to find missing residents, reports of hospitalizations and deaths linked by families to care failures, and claims of possible insurance or documentation fraud. While many reviews are highly positive and recommend the facility (especially for rehab), the frequency and severity of the negative reports — particularly those involving neglect, safety failures, hygiene problems, medication errors, and management breakdowns — form a substantial pattern that prospective families should weigh carefully. In short, Corona Post Acute appears capable of excellent short-term rehabilitation and staffed by caring individuals, but there are recurring and serious systemic concerns about consistent nursing care, cleanliness, safety, communication, and leadership oversight that create significant variability in resident experiences.
