I moved my mom into their memory care and have been very pleased - the executive director and staff are warm, professional, and genuinely treat residents like family. The facility is clean, welcoming, conveniently located, and activity-rich (bingo, crafts, salon days), with helpful meals and attentive services that smoothed our transition. Overall a great value and I would recommend it to other families.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.85·(52)
Overall rating
5
4
3
2
1
Care
3.4
Staff
4.0
Meals
3.9
Amenities
4.1
Value
3.5
Pros
Warm, compassionate caregiving staff
Consistent staff with notable longevity
Strong memory-care programming
Engaging activities calendar and social programming
Restaurant-style dining and meal-service options
Clean, well-maintained common areas
Multiple room types and flexible apartment layouts
Accessible outdoor spaces and patio/terrace
Onsite salon and personal-care services
Laundry, housekeeping, and medication-management services
Convenient location near hospitals and restaurants
Reasonable pricing and perceived value
Responsive admissions and tour process
Supportive administrative leadership
Cons
Inconsistent staffing levels and reliance on temporary staff
Sanitation and pest-control concerns in some resident units
Variable food quality and meal satisfaction
Gaps in clinical-incident response and family communication
Maintenance and cleanliness gaps in older building sections
High staff turnover and frequent management changes
Pricing and room-cost transparency issues
Limited mid-afternoon/recreational programming at times
Visitor parking constraints and admission wait times
Summary of reviews
Overall impression: The reviews for Terraza Court Senior Living present a mixed but usable picture for prospective families. Many accounts emphasize the facility’s strengths: a warm, family-like culture among direct-care staff, a focus on memory-care services, active programming, and well-kept common spaces. At the same time, several recurring operational concerns — notably inconsistent staffing, sanitation/pest-control issues in some units, and variability in food and clinical communication — are present and should be investigated during a visit.
Care and staff: Numerous reviewers describe compassionate, attentive caregivers who develop personal relationships with residents; staff longevity and consistent caregivers are highlighted as contributors to continuity of care. Memory-care services are commonly praised for one-on-one attention and activity programming tailored to residents with cognitive impairment. Offsetting these strengths are repeated comments about understaffing during busy periods and use of temporary contract staff, which families say can cause short-term lapses in responsiveness. There are also a small number of serious family concerns tied to clinical incidents and post-hospital communication; these items point to a need to clarify clinical protocols and incident-notification practices with administrative leadership.
Dining and daily services: The dining setting and meal service receive frequent positive remarks: a restaurant-style dining room, accommodating menu options, and the ability to request specific items. However, reviewers also note variability in food quality and taste, and recommend sampling meals during a tour. Regular services such as laundry, housekeeping on request, salon appointments, and medication management are offered; prospective families should confirm schedules and how medication administration and documentation are handled.
Activities and social life: Activity programming is cited as a strength. Reviewers mention bingo, arts and crafts, movie nights, exercise, floral-arrangement and salon days, and a generally active resident population. Some families suggested adding more mid-afternoon or variable group sizes to broaden engagement. The facility’s outdoor amenities (patio, terrace, courtyard) and exercise areas contribute positively to resident well-being.
Facilities and maintenance: Many reviewers describe clean, bright, and hotel-like common areas with recent refurbishments in front sections. At the same time, several accounts flag maintenance shortfalls in older parts of the building (flooring, carpeting, stairwell cleanliness) and sanitation or pest-control concerns in individual rooms. Parking availability received mixed feedback; visitors should confirm parking arrangements on-site.
Management and patterns: Ownership and leadership transitions are a notable theme. Some families report active new leadership and a responsive executive director who improved communication and admissions processes. Others cite frequent management turnover, incomplete virtual tour materials, and inconsistent follow-up. There are mentions of regulatory complaints and strong negative individual experiences; these underscore the importance of reviewing the facility’s recent inspection history, complaint resolutions, and current staffing ratios.
Bottom line and practical guidance: Terraza Court offers many features families value — engaged staff, memory-care focus, varied activities, and accessible amenities — but the facility also exhibits operational inconsistencies that can impact care experience. Prospective residents and families should schedule an in-person tour (including memory-care units and meal sampling), ask for current staffing ratios and use of temporary staff, review recent regulatory/inspection records, inspect specific apartments for cleanliness and pest control, and request written policies on medication administration and incident communication. Those steps will help determine whether the facility’s strengths align with a family’s priorities and current risk tolerance.
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Location
Terraza Court Senior Living is located at 10955 Washington Blvd, Culver City, CA, 90232.
About Terraza Court Senior Living
Terraza Court Senior Living in Culver City is a certified assisted living community that keeps things simple and personal, licensed for up to 6 residents, so everyone gets to know each other and staff can help folks as individuals, and they've got this modern and cozy place that feels a lot like home, with private or semi-private rooms people can adjust to feel just right. The building is purpose-built, with separate sections for assisted living and memory care-memory care sitting in its own area with added security and special features like alarms on bracelets to help prevent wandering for people with dementia or Alzheimer's. There's a peaceful courtyard in the middle, and spaces to gather both inside and outside, with an inviting rooftop terrace, and common rooms like a movie theater, café, library, TV lounge, and a book room, so residents can always find a spot to relax or chat.
The community offers assisted living and memory care services, supporting older adults who might need a little help getting dressed, bathing, taking medicine, or moving around, and for folks needing memory care, the team handles things like reminders for the bathroom, gentle support for incontinence, and monitoring for diabetes with trained staff always around, along with a nurse on staff and a doctor on call if needed. Residents get healthy meals every day-restaurant-style, with a chef on site, room service available, guest meals for visitors, and special diets like low sodium or low sugar for those with health needs, and you'll find personal meal plans for conditions like high blood pressure or diabetes.
Active living gets a boost with regular activities-there's stretching classes, Tai Chi, chair yoga, art sessions, karaoke, lectures, and outings around town or to faith-based services, plus things like music therapy, pet therapy, board games, brain fitness, trivia, and even wine tasting now and then. Folks can join in movie nights or community events, enjoy the outdoor patio garden, or stop by the beautician in the salon, and a mobile barber comes for folks who need a trim or a shave. Transportation is handy, with rides to doctor's appointments, errands, and the store, free or for a fee, and the building sits near bus lines for easy trips.
Terraza Court accepts both cats and dogs so residents don't have to leave pets behind, and they encourage social times together with amenities aimed at building friendships, but people can find private time, too. There's housekeeping, laundry, free Wi-Fi and cable, grocery shopping help, and a steady calendar of everything going on, so people know what's happening each day. If someone needs more care as time goes by, they let residents age in place with changing support, offering assisted living, independent living, continuing care, respite care for short stays, hospice for end-of-life needs, and nursing home services, which means folks won't have to move every time their health changes.
Memory care residents benefit from extra safety steps, like monitored exits, reminders for daily tasks, and trained caregivers who know how to manage the ups and downs of memory loss. All staff keep an eye out for everyone at all hours, helping with grooming, bathroom needs, or even just finding the TV remote, making sure no one feels left behind or forgotten. There's a focus on keeping people as independent as possible and helping them stay active in mind and body, whether that means joining a stretching group or just having a quiet walk in the courtyard with a friend and a cup of coffee. Managed by Northstar Senior Living, Terraza Court Senior Living has a rating of 3.7 out of 5 from 18 reviews, and it tries to make things comfortable rather than fancy, aiming for a relaxed, neighborly place where older adults can feel safe, enjoy good company, and have support as they need it.
Founded in 2008 and headquartered in Redding, California, Northstar Senior Living has established itself as one of the premier providers of senior living management and consulting services in the United States. Under the leadership of President and CEO Rick Jensen, who co-founded the company, Northstar has built a reputation for excellence in senior care management through its commitment to setting industry gold standards. The privately owned company operates approximately 40-51 communities across nine states, offering comprehensive management services that span the full spectrum of senior living operations.
People often ask...
Terraza Court Senior Living offers competitive pricing, with rates starting at a cost of $3,250 per month.
Terraza Court Senior Living offers independent living, assisted living, and memory care.
There are 62 photos of Terraza Court Senior Living on Mirador.
Yes, Terraza Court Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 10955 Washington Blvd, Culver City, CA 90232.
No, Terraza Court Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated the allegation that staff did not allow a resident to return after hospitalization and concluded the allegation is unsubstantiated.
05 May 2026Complaint
05 May 2026Complaint
Investigated two allegations: that a resident whose needs cannot be met was retained and that staff did not prevent a resident from harming others. Found no evidence to support either allegation.
04 May 2026Complaint
04 May 2026Complaint
Investigated the allegation that staff did not respond to residents' call buttons and the allegation that staff did not follow dietary plans; concluded there was insufficient evidence to support these claims.
30 Apr 2026Complaint
30 Apr 2026Complaint
Investigated and found no deficiencies.
30 Apr 2026Complaint
30 Apr 2026Complaint
Investigated the allegations that staff handled residents in a rough manner and did not treat residents with dignity; interviews and records found insufficient evidence to support the claims.
10 Apr 2026Inspection
10 Apr 2026Inspection
Identified a repeated fire clearance violation and that bedridden residents were on the second floor, contrary to the clearance.
01 Apr 2026Inspection
01 Apr 2026Inspection
Investigated a complaint identified as #11-AS-20260206162139 and found no deficiencies.
12 Feb 2026Complaint
12 Feb 2026Complaint
Investigated two complaints about call button response and adherence to dietary plans; no evidence found to support the claims.
30 Jan 2026Complaint
30 Jan 2026Complaint
Investigated the allegation that staff did not ensure timely medical care for a resident; found insufficient evidence to support the claim.
26 Jan 2026Complaint
26 Jan 2026Complaint
Investigated an allegation that staff did not ensure a resident's hygiene needs were met. The review did not establish evidence to support the allegation.
17 Jan 2026Inspection
17 Jan 2026Inspection
Observed an unannounced, required annual licensing visit with reviews of records, testing of systems, and staff interviews. A continuation was required due to insufficient time.
18 Dec 2025Complaint
18 Dec 2025Complaint
Investigated a complaint alleging issues with transferring, incontinence care, and notifying the fire department for bedridden residents; records and interviews did not provide conclusive evidence to support the allegations.
04 Dec 2025Complaint
04 Dec 2025Complaint
Investigated three allegations about fire extinguishers, malodor, and facility maintenance. Findings showed no evidence of violations.
05 Nov 2025Complaint
05 Nov 2025Complaint
Investigated an allegation that adherence to the plan of operation was not maintained for a resident; interviews and record reviews indicated the resident was appropriately placed in memory care and receiving prescribed medications.
23 Oct 2025Complaint
23 Oct 2025Complaint
Investigated allegations that staff handled residents roughly and did not treat residents with dignity. Interviews and records showed insufficient evidence to support the allegations.
17 Oct 2025Complaint
17 Oct 2025Complaint
Investigated the allegation that a resident was physically assaulted by another resident and that staff failed to maintain complete resident records.
Type A87468.2(a)
Type A87506(a)
17 Oct 2025Complaint
17 Oct 2025Complaint
Investigated an allegation that staff did not ensure catheter care for a resident; records and interviews showed catheter cleaning/care was provided by facility staff and home health professionals.
25 Sept 2025Complaint
25 Sept 2025Complaint
Investigated three allegations about transferring, incontinence care, and notifying the fire department for bedridden residents; found no evidence to support them.
24 Sept 2025Inspection
24 Sept 2025Inspection
Identified a mismatch between a bedridden resident on floor two and the approved fire clearance, indicating noncompliance. An immediate civil penalty was assessed.
Type A87202(a)(2)
16 Sept 2025Complaint
16 Sept 2025Complaint
Investigated the allegation that staff did not seek medical attention for a resident in a timely manner and the allegation that residents were not provided with a comfortable environment; interviews and records reviewed found no evidence to support these concerns.
03 Sept 2025Complaint
03 Sept 2025Complaint
Investigated the allegation that staff did not assist a resident with transportation; evidence was insufficient to prove the allegation.
22 Aug 2025Complaint
22 Aug 2025Complaint
Investigated the allegation that a resident was not reassessed as necessary while in care. The findings showed insufficient evidence to prove the allegation.
21 Aug 2025Complaint
21 Aug 2025Complaint
Investigated an allegation that staff did not safeguard residents' personal belongings. Interviews with staff and residents did not confirm any missing items, though a debit card theft by a roommate was investigated and police were contacted.
08 Aug 2025Complaint
08 Aug 2025Complaint
Found that staff did not provide resident medication as prescribed.
Type B87208(a)
Type B1569.49
11 Jul 2025Complaint
11 Jul 2025Complaint
Investigated the allegation that staff did not ensure residents were adequately supervised. Interviews and observations did not support the allegation.
10 Jul 2025Complaint
10 Jul 2025Complaint
Investigated allegations that staff did not assist residents in a timely manner, did not provide activities, the elevator was in disrepair, and emergency drills were not conducted, and found no evidence to support these claims.
03 Jul 2025Complaint
03 Jul 2025Complaint
Investigated a sexual abuse allegation and a staff reporting incident; evidence did not establish the events described.
26 Jun 2025Complaint
26 Jun 2025Complaint
Investigated two allegations involving a resident's fracture and leaving the memory care area. Found there was not enough evidence to prove either allegation.
23 Jun 2025Complaint
23 Jun 2025Complaint
Investigated a complaint alleging a resident was physically abused by another resident and an allegation of sexual abuse, along with concerns about incident reporting. Evidence included interviews and review of medical and police records.
Type B87468.2(a)(8)
Type B87506(a)
13 Jun 2025Complaint
13 Jun 2025Complaint
Investigated the allegation that staff did not accommodate residents' room and roommate choices; interviews and record reviews indicated that several residents expected private rooms and that a 30-day notice about potential roommates was not reliably provided.
Type B87507(f)
13 Jun 2025Complaint
13 Jun 2025Complaint
Found that the allegations about a resident's fall due to staff neglect, delayed response to requests for assistance, dietary restrictions not being followed, and medication mismanagement were unfounded.
11 Jun 2025Complaint
11 Jun 2025Complaint
Identified an overcharge to a resident, including duplicate charges in May 2025. Also found that a copy of the signed admission agreement was not provided to the resident's representative and that staff did not promptly respond to communications from the representative.
Type B87468(a)(b)
Type B87468.1(a)(9)
Type B87507(B)(4)
28 May 2025Complaint
28 May 2025Complaint
Investigated the allegation that staff did not provide adequate care and supervision to a resident; found there was not enough evidence to prove the allegation.
14 May 2025Complaint
14 May 2025Complaint
Investigated two allegations about catheter care and transportation; both were determined to be unsubstantiated.
23 Apr 2025Complaint
23 Apr 2025Complaint
Investigated the allegation that lack of supervision led a resident to elope. Review of incident reports, medical records, and interviews with staff and the resident did not provide evidence that the incident occurred as described.
12 Mar 2025Complaint
12 Mar 2025Complaint
Investigated the allegation that staff did not provide the resident's responsible party with the requested records; the department found insufficient evidence to prove the allegation.
15 Jan 2025Complaint
15 Jan 2025Complaint
Investigated allegation that staff did not provide adequate care and supervision to a resident.
14 Jan 2025Inspection
14 Jan 2025Inspection
Investigated an incident in memory care involving verbal abuse by a staff member toward a resident.
14 Nov 2024Complaint
14 Nov 2024Complaint
Investigated two allegations of resident safety concerns: a fracture occurred while in care and a resident eloped. Found insufficient evidence to prove either allegation.
02 Oct 2024Inspection
02 Oct 2024Inspection
Found that no corrections were needed during a pre-licensing evaluation.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated allegations that staff refused to assist residents and that 911 was used inappropriately for falls. Findings showed a fall-response protocol directing staff to call 911 for unwitnessed or serious falls, with assessments and varying actions by staff and residents.
02 Oct 2024Complaint
02 Oct 2024Complaint
Investigated four allegations about a resident's injuries, medical attention, housekeeping, and notifying the resident's family. All were unsubstantiated.
30 Sept 2024Complaint
30 Sept 2024Complaint
Investigated an allegation that staff did not properly supervise residents, resulting in a resident ingesting another resident’s medication and being hospitalized.
13 Sept 2024Inspection
13 Sept 2024Inspection
Observed one non-working thermostat on the second floor near room 237 that controlled hallway temperatures on the first floor. A deficiency was cited under maintenance and operation.
Type B87303(a)
13 Sept 2024Complaint
13 Sept 2024Complaint
Investigated the allegation that staff did not keep the environment at a comfortable temperature; temperatures were in the 70s and staff confirmed air conditioning was on.
09 Sept 2024Inspection
09 Sept 2024Inspection
Observed that temperature controls and air conditioning were functioning in the areas inspected; no deficiencies were found.
31 Jul 2024Inspection
31 Jul 2024Inspection
Observed that the applicant and administrator completed Component II and acknowledged understanding of licensing requirements.
25 Jul 2024Complaint
25 Jul 2024Complaint
Investigated the allegation that staff did not distribute a resident's medication as prescribed; interviews and records indicated medications were administered per orders.
30 Apr 2024Complaint
30 Apr 2024Complaint
Investigated an allegation that a resident did not receive immediate medical care, resulting in hospitalization and death, and examined two related concerns about the environment and safeguarding personal items.
Type A87615(a)(1)
Type B87405(h)(8)
25 Apr 2024Complaint
25 Apr 2024Complaint
Investigated allegations that staff did not provide adequate supervision to residents in care. Findings noted reports of insufficient supervision and a resident sustained bruises while receiving care.
Type B87468.2(a)(4)
28 Dec 2023Complaint
28 Dec 2023Complaint
Investigated an allegation of lack of supervision resulting in a resident found on the ground; the allegation was found unsubstantiated.
17 Nov 2023Inspection
17 Nov 2023Inspection
Identified a request to increase capacity to 170 with fire clearance approved.
01 Nov 2023Inspection
01 Nov 2023Inspection
Observed clean rooms, safe operations, proper medication handling, and strong infection control; no deficiencies identified.
31 Aug 2023Complaint
31 Aug 2023Complaint
Investigated the allegation that staff did not give medications as prescribed and did not call 911 promptly; findings did not establish these allegations.
24 Aug 2023Complaint
24 Aug 2023Complaint
Investigated allegations about care practices; interviews and observations showed staff reassessed residents, met bathing needs, checked incontinent residents regularly, and provided meals with snacks. Residents were satisfied and no deficiencies were cited.
04 Aug 2023Complaint
04 Aug 2023Complaint
Investigated a complaint alleging residents were left in soiled clothing for extended periods; did not find a preponderance of evidence to prove the allegation.
03 Aug 2023Inspection
03 Aug 2023Inspection
Identified an immediate health and safety risk after a memory-care resident wandered away from the premises unsupervised.
Type A87468.1(a)(2)
26 Jul 2023Complaint
26 Jul 2023Complaint
Investigated two allegations: a resident was left soiled while in care and staff did not follow physician's orders.
21 Jul 2023Complaint
21 Jul 2023Complaint
Investigated an allegation that staff assaulted a resident; interviews and records were reviewed, and did not determine whether the incident occurred.
21 Jul 2023Complaint
21 Jul 2023Complaint
Identified that meals were nutritionally balanced, air conditioning was functioning properly, and new staff training occurred.
29 Jun 2023Complaint
29 Jun 2023Complaint
Investigated a complaint that a resident received the wrong medication on 6/22/2023; staff reported the error and EMS responded, with the resident monitored afterward.
Type B80075(b)
04 Jun 2023Complaint
04 Jun 2023Complaint
Investigated two allegations: staff not safeguarding resident personal property and staff told authorized representative they could not visit resident. Interviews indicated there was no preponderance of evidence to prove violations.
01 Jun 2023Complaint
01 Jun 2023Complaint
Investigated the allegation that a resident eloped from the facility without staff knowledge. The resident wandered off the premises, was found outside, and EMS was contacted.
Type A87468.1(a)(2)
03 May 2023Complaint
03 May 2023Complaint
Investigated allegations that staff yelled at residents, the kitchen was unsanitary, toxic chemicals were accessible to residents, and residents did not receive adequate food. Found no evidence to support these concerns.
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated the allegation that medical records were not provided in a timely manner. Evidence showed the requested documents were delivered to the attorney promptly.
26 Apr 2023Complaint
26 Apr 2023Complaint
Investigated allegations that residents lacked daily activities, that the facility had odors from incontinence, and that grooming needs were not met. Found no evidence to support these claims.
19 Apr 2023Complaint
19 Apr 2023Complaint
Found no evidence to support the allegations that the home was malodorous, mail was not delivered timely, and snacks were not provided.
19 Apr 2023Complaint
19 Apr 2023Complaint
Investigated two allegations: lack of a skilled professional to meet residents' needs and inadequate food service.
23 Mar 2023Complaint
23 Mar 2023Complaint
Investigated the allegation that staff left residents soiled for extended periods and found no preponderance of evidence to support it.
13 Dec 2022Inspection
13 Dec 2022Inspection
Identified missing California background clearances for some staff and volunteers and lack of association of others with the site, creating potential health and safety risks.
Type A1569.17(b)
13 Dec 2022Complaint
13 Dec 2022Complaint
Investigated a report that a toxic cleaning product was accessible to a resident. The resident reportedly held an open bottle and attempted to drink from it, and was transported to the hospital for evaluation.
Type A87705(f)(2)(f)
09 Dec 2022Complaint
09 Dec 2022Complaint
Investigated two allegations that staff did not respond to requests for documents or communications in a timely manner; there was not a preponderance of evidence to prove the allegations.
28 Oct 2022Complaint
28 Oct 2022Complaint
Investigated an unwitnessed resident fall resulting in injury and several associated care concerns. Interviews and record reviews were used to determine what occurred.
Type B87468.1(a)(2)
21 Oct 2022Complaint
21 Oct 2022Complaint
Identified an issue with staff rudeness toward residents. The remaining allegations about injury, call button response, and medication timing did not have sufficient supporting evidence.
Type B87468.1(a)(1)
27 Jun 2022Inspection
27 Jun 2022Inspection
Identified that a resident with dementia did not have a current annual medical assessment on file. The deficiency noted missing annual medical assessment and dementia care reassessment.
Type B87705
Type B87458
11 May 2022Inspection
11 May 2022Inspection
Found no COVID-19 infection risk at the site after screening and observations. The purpose was to amend a prior complaint investigation and request supporting documents.
05 Apr 2022Inspection
05 Apr 2022Inspection
Observed COVID-19 screening and safety measures, collected supporting documents for five complaints, toured the premises, and found no deficiencies cited.
01 Apr 2022Complaint
01 Apr 2022Complaint
Investigated that resident records were not released to the responsible party and that staff did not notify the reporting party about an incident.
14 Mar 2022Complaint
14 Mar 2022Complaint
Investigated allegations about care and safety and concluded there was not a preponderance of evidence to prove violations.
11 Mar 2022Complaint
11 Mar 2022Complaint
Investigated the allegation that a resident had scabies; concluded there was insufficient evidence to prove the allegation.
25 Feb 2022Complaint
25 Feb 2022Complaint
Investigated allegation that staff did not safeguard residents' personal belongings; interviews indicated belongings were safeguarded and no theft was reported.
04 Feb 2022Complaint
04 Feb 2022Complaint
Investigated two allegations about staff assisting residents and staff qualifications; interviews and records showed residents received adequate help and staff were trained.
04 Jan 2022Complaint
04 Jan 2022Complaint
Investigated the allegation that staff hindered residents' complaint investigations. Interviews indicated staff did not hinder investigations.
29 Dec 2021Complaint
29 Dec 2021Complaint
Investigated allegations that a resident had scabies, staff did not fulfill reporting requirements, a resident was isolated, residents were unkempt, and personal items were not safeguarded. Evidence did not establish these claims.
28 Dec 2021Complaint
28 Dec 2021Complaint
Investigated four specific allegations: insufficient staffing to meet resident needs; staff not providing basic laundry services; resident's room had items covered in feces; and resident did not have bed linens.
21 Dec 2021Complaint
21 Dec 2021Complaint
Investigated five allegations about staff training, scabies management, notifying family of changes in resident condition, toileting care, and timely dental care; found there was insufficient evidence to support the allegations.
15 Dec 2021Complaint
15 Dec 2021Complaint
Investigated allegations that residents were not provided a safe environment, that staff threatened residents, and that an illegal eviction occurred. The findings did not establish a preponderance of evidence to support any of these allegations.
08 Dec 2021Complaint
08 Dec 2021Complaint
Investigated complaints about resident medication management, activities, missing belongings, adherence to care plans, oral hygiene, daily hygiene, and reporting of incidents; found no evidence to support the allegations.
12 Nov 2021Complaint
12 Nov 2021Complaint
Investigated an allegation that a resident was not removed from isolation after scabies treatment and that staff did not adhere to California Public Health guidelines.
12 Oct 2021Inspection
12 Oct 2021Inspection
Observed no deficiencies and found safety, health, and infection-control measures adequate.
24 Sept 2021Complaint
24 Sept 2021Complaint
Investigated the allegation that changes in a resident's health were not observed; the available evidence did not establish that monitoring failed.
17 Sept 2021Complaint
17 Sept 2021Complaint
Identified an incident where two residents got into an altercation resulting in injuries. Reviewed concerns about diapering, showering, supply adequacy, and restroom cleanliness, but found no clear evidence to support those concerns.
Type B87307(a)(2)
Type B87307(d)(2)
Type B87464(f)(4)
Type B87608
17 Sept 2021Complaint
17 Sept 2021Complaint
Investigated allegations that staff were not trained to pass out medications and that residents received their medications late.
Type B87452
Type B87464(f)(4)
17 Sept 2021Complaint
17 Sept 2021Complaint
Investigated four specific resident-related allegations: access to a phone, safeguarding personal belongings, hygiene needs, and bedding cleanliness. Found insufficient evidence to prove or disprove the claims.
27 Aug 2021Complaint
27 Aug 2021Complaint
Investigated a complaint that a resident assaulted another resident and found the incident occurred.
Type B87468.1(a)(1)
23 Jul 2021Complaint
23 Jul 2021Complaint
Investigated complaints about activities, a resident fall, a resident left on the floor, and the facility's phone coverage; findings showed missing fall prevention planning and lack of documented after-hours checks.
Type B87468.1
Type B87468.2(a)(4)
Type B87311
24 Mar 2021Complaint
24 Mar 2021Complaint
Found no evidence to support the allegation that fire alarms were in disrepair. Interviews and records indicated the pull cords and smoke detectors are monitored by an outside vendor, and no confirmed alarm malfunctions were identified.
24 Jan 2021Complaint
24 Jan 2021Complaint
Found insufficient evidence to confirm or deny the allegations that staff did not meet residents' dietary needs and that meals were prepared by unqualified staff. Interviews indicated cooks with credentials exist, but certifications were not verified, while residents reported receiving adequate food despite some dissatisfaction with taste.
23 Nov 2020Complaint
23 Nov 2020Complaint
Investigated a resident's significant weight loss, medication administered after doctor's orders were discontinued, delayed cleaning of a bathroom in memory care, and staffing shortages affecting resident care.
Type B87466
Type B87465(c)(2)
Type B87303(a)
Type B87411(a)
10 Nov 2020Complaint
10 Nov 2020Complaint
Found there was not enough evidence to prove the dogs acted aggressively. Observations and interviews with residents and staff, along with reviewed documents, showed no harm or aggressive behavior by the dogs.
06 Nov 2020Inspection
06 Nov 2020Inspection
Identified that the current administrator could not be confirmed during a remote check. A deficiency was noted for lacking a qualified and currently certified administrator.
Type B87405(a)
30 Oct 2020Complaint
30 Oct 2020Complaint
Identified inadequate staffing as the reason residents' needs were not met, based on observations, interviews, and records. Interviews with residents and staff consistently indicated there were not enough staff to meet needs.
02 Jul 2020Complaint
02 Jul 2020Complaint
Investigated complaints about leaking toilets in resident rooms and sewage leaking into kitchen dry storage; found insufficient evidence to confirm these issues.
01 May 2020Complaint
01 May 2020Complaint
Investigated complaints regarding staff not safeguarding residents' property, providing inadequate food service, failing to refill medication, and not responding promptly to call buttons; none were proven due to insufficient evidence.
03 Jan 2020Complaint
03 Jan 2020Complaint
Investigated whether hallway lights and residents' door knobs were malfunctioning or in disrepair and found no sufficient evidence to support the allegations; all inspected lights and door knobs appeared operational and well-maintained. Allegations regarding broken or missing door knobs and lights were unverified based on interviews and observations.
Type B87411(a)
05 Dec 2019Complaint
05 Dec 2019Complaint
Investigated the allegation that facility staff failed to safeguard residents' personal property; however, a preponderance of evidence was not found to support this claim, rendering it unsubstantiated.
Type B87466
Type B87465(c)(2)
Type B87303(a)
Type B87411(a)
23 Nov 2019Complaint
23 Nov 2019Complaint
Investigated complaints included staff administering timely medication, adequate staffing levels, and bed bug presence in one room. Found sufficient evidence for bed bug issue being present and addressed, while medication and staffing complaints lacked enough evidence to confirm or deny occurrences.
21 Nov 2019Complaint
21 Nov 2019Complaint
Interviews, observations, and record reviews did not provide enough evidence to support the allegation of inadequate care, staffing shortages, or facility maintenance issues. The allegations were deemed unsubstantiated, with no deficiencies found during the inspection.
17 Nov 2019Complaint
17 Nov 2019Complaint
Investigated complaints about inadequate supervision and unlawful eviction; determined insufficient evidence to prove or disprove the allegations.
Type B87468.1
Type B87468.2(a)(4)
Type B87311
20 Jul 2019Complaint
20 Jul 2019Complaint
Confirmed poor food quality and inadequate administration oversight at the facility.
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