Queen of Hearts Elder Care

    3352 Mesa Verdes Dr, El Dorado Hills, CA, 95762
    5.0 · 1 reviews
    • Assisted living

    Pricing

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    Amenities

    5.00 · 1 review

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

    Location

    Map showing location of Queen of Hearts Elder Care

    About Queen of Hearts Elder Care

    Queen of Hearts Elder Care is a small, licensed residential care facility in El Dorado Hills, California, with six beds for elderly residents, and another location in Orangevale with fourteen beds, where skilled caregivers help seniors with daily needs like eating, bathing, grooming, and medication management, and there's always staff on duty day and night to make sure people feel safe and cared for, which seems to be the heart of the place, since their idea is to help each person keep as much independence as possible while still staying comfortable and looked after, and the home sits in a peaceful area with gardens, walking paths, furnished rooms, and common spaces for quiet or shared time, while a focus on small community means it's easier for people to get to know each other, share in meals, join activities like creative arts classes or movie nights or just sit together, which the staff encourages, and although they can't take Medicare unless certified, they do work with state and local authorities for their licensing and make sure they're following the rules set by groups like the Department of Aging, and there are different care levels available to fit the needs of each person, including assisted living, memory care, skilled nursing, nursing home care, independent living, and even some support for home care if that's needed, and caregivers aim to help people live without stress, helping with things like laundry, housekeeping, meals that fit special diets like diabetes or food allergies, transportation to appointments, and arranging outings or shopping trips, but even with all these offerings, current review ratings are pretty low, averaging 1 out of 10, which is important for families to think about, though the facility does make it a point to offer private tours so people can see the space, meet caregivers, and decide for themselves if the philosophy of treating every resident with compassion, dignity, and respect feels right, and even though there isn't a lot of extra detail about all the specific services or features, the main draw seems to be that it's a cozy, well-kept home where older folks can live with help, safety, and as much connection with others as they want.

    People often ask...

    State of California Inspection Reports

    13

    Inspections

    1

    Type A Citations

    0

    Type B Citations

    5

    Years of reports

    13 Aug 2025
    Verified all resident and staff records contained required paperwork, with staff holding current first aid and CPR training, and found the home clean, well organized, and in compliance with food storage requirements. Identified safety measures, including locked knives and cleaning products, secured medication area, operational smoke and carbon monoxide detectors, unobstructed exits, a current disaster drill, and compliant water temperature, with no health or safety violations observed in areas toured, and requests were made to send copies of LIC 500, LIC610E, and liability insurance by month-end.
    • § 9058
    03 Feb 2025
    Found no health and safety concerns after an unannounced visit, including a brief walk-through and food supply check; staff were asked to email the resident roster and related documents by the end of the week.
    13 Aug 2024
    Confirmed all resident and staff files contained the required paperwork, and staff have current first aid and CPR training, with the home clean and well organized. Identified safety measures were in place, including adequate food supply, locked knives and toxins, secured medication area, operational smoke and carbon monoxide detectors, a ready fire extinguisher, unobstructed exits, a current disaster drill, and a current administrator’s certificate, with no health or safety violations observed.
    13 Aug 2024
    Confirmed that the facility met safety and health standards, with proper documentation, functional safety devices, and safe food storage, during the recent inspection.
    29 Aug 2023
    Found no health, safety, or personal rights violations at the site; all areas were clean and in good repair, medications secured, and safety equipment functioning. Drills were conducted every three months, hot water temperatures met required standards, and all required postings and background checks were in place.
    29 Aug 2023
    Found the facility to be in compliance with health and safety standards, with all areas well-maintained, appropriate emergency supplies available, and staff and resident records properly reviewed. No violations or deficiencies were identified during the inspection.
    26 Sept 2022
    Found no deficiencies and no health, safety, or personal rights violations observed during an unannounced visit. Infection control measures were in place, and food supplies were adequate.
    26 Sept 2022
    Confirmed that the facility complied with infection control protocols during an annual unannounced inspection, with no health or safety violations observed, and required documentation pending.
    28 Jan 2022
    Found no deficiencies cited; administrator certificate valid, first aid kit stocked, fire extinguishers charged, temperature 73°F, common areas clean and in good repair, bedrooms furnished and lit, medications securely stored, and two-day perishable with seven-day non-perishable food supplies in place.
    28 Jan 2022
    Confirmed compliance with safety and health regulations, including proper medication storage, fully stocked emergency supplies, and maintained facility cleanliness, with no deficiencies noted.
    12 Oct 2021
    Confirmed understanding of Title 22 during a telephone COMP II for initial licensure with capacity for six and no residents. Covered license type and resident populations, staff and administrator qualifications, program policies, grievances and resources, site operations and food service, required documents, and the COVID-19 mitigation plan.
    12 Oct 2021
    Confirmed understanding of facility operations, staff and administrator qualifications, program policies, physical and food services, and required documentation during a telephone verification with the applicant and administrator. Also discussed COVID-19 mitigation measures and related protocols.
    04 May 2020
    Confirmed the applicant and administrator understood facility operations, staff and applicant qualifications, program policies, grievance procedures, physical plant, food services, and required documentation during a telephone interview for initial licensure.

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